招聘Front Desk Service Agent 前台接待_成都百悦希尔顿逸林酒店招聘信息-最佳东方

Greetsand registers guests, providing prompt and courteous service .Check in / out ofguests. Resolves guest challenges throughout their stay in our hotel. Upgradesguests as required. Promotes hotel services.

热情友好的问候客人，确保提供高效一致的服务。对入住期间的各种需求和问题予以快速解决，销售酒店各项产品确保利润最大化。

1.Completes the registrationprocess by inputting and retrieving information from a computer system,confirming pertinent information including number of guests and room rate. Makesappropriate selection of rooms based on guest needs. Codes electronic keys. Non–verbally confirms the room number and rate. Promotes and administers HiltonMarketing programs such as Hilton Honors, for arriving guests. Ensures guestsknows location of room, containing room keys, tokens of our appreciation,gifts, etc., to guest.
根据预订优质快速的为客人办理入住手续，确认相关信息，如:房价，人数等，依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员，吸引新会员的加入。指引去房间的方向并解释房卡的使用方法，向客人分发礼物等。
2.Ensures rooms and services are correctlyaccounted for within guest statement Properly accounts for service provided bythe hotel. Assists guests with check out payments or charges. Accepts andrecords vouchers, credit, traveler’s checks, and other forms of payment,converts foreign currency at current posted rates.
确保入住期间的各项需求能有效满足，帮助客人办理外币兑换及结帐手续。接收现金，信用卡，旅行支票，公司或第三方付费等付款方式。
3.Greets customers immediately witha friendly and sincere welcome. Uses a positive and clear speaking voice,listens to understands requests, responds with appropriate action and provideaccurate information such on outlet hours, special VIP programs , events , etc..
热情友好的问候客人，对客人的合理需求予以积极恰当的回应。准确提供各种信息如：酒店营业场所的营业时间及VIP促销计划等。
4.Receives special requests from guests,and responds appropriately or forwards requests to appropriate team members fordecisions and actions.
对自己权限范围内不能予以解决的问题和需求，及时反馈给相应部门和人员予以解决。
5.Promptly answers the telephoneand email inquiries. Inputs messages into the computer and advises other teammembers of special guest needs. Retrieves messages and communicates the contentto the guest. Retrieves mail, packages and facsimiles or other special itemsfor customers as requested.
礼貌的接听所有来电，及时恰当的应客人要求处理各种邮件、传真及转交物品。
6.Fields guest complaints ,conducting thorough research to develop the most effective solutions andnegotiate results . Listens and extends assistance in order to resolve problemssuch as price conflicts , insufficient heating or air conditioning , etc. .Remains calm and alert especially during emergency situations and heavy hotelactivity . Plans and implements detailed steps by using experienced judgmentand discretion .
沉着冷静的应对和处理各类客人投诉，如：客人对价格不满，空调或供暖系统的不足等。
7.Takes an active role in the teamby being kind, cooperative, helpful and never forgetting the person behind theguest.

积极的工作，友好的为客人提供服务。

Required Qualifications必要的资历要求：

1.Ability to effectively deal with internal and externalcustomers , some of whom will require high levels of patience , tact anddiplomacy to defuse anger , collect accurate information and resolve conflicts.

擅长于处理宾客关系，能有效快速的应对处理各种问题。
2.Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。
3.Ability to work under pressure and deal with stressfulsituations during busy periods.
能在强压下胜任工作。

The New DoubleTree by Hilton Chengdu is in the Longquanyi district, located in the southeast of Chengdu, on the City Expressway City Expressway (4th ring road) and approximately 15km from the city center. The hotel is within the Swan Lake Zone, incorporating residential, commercial, an 18 hole golf course and other supporting facilities.成都百悦希尔顿逸林酒店位于蓉城的东南方龙泉驿区，酒店毗邻绕城高速且离市中心车程大约为15公里。酒店坐落于天鹅湖区内，周边环绕住宅区，商业区，18洞高尔夫球场以及其他配套设施。Longquanyi is one of the fastest developing districts in Sichuan and is famous for the Peach Blossom area, the Luodai Ancient town, the Ten-thousand mu Sightseeing Orchards and the Ten-Tomb Shilling.龙泉驿是四川省发展最快的地区之一，它以桃花，洛带古镇，万亩观光果园和十陵而闻名。The hotel is the first 5 star hotel in the district and offers 394 modern and spacious rooms including 48 service apartments, ranging from studios to 2-bedrooom apartments. The restaurants are vibrant and exciting and include The OPEN (ADD) with 170 seats,the YUXI Chinese restaurant with 14 PDRs, the lobby lounge and the Tea Lounge. The modern Conference facilities are more than 1500 sqm with an 800 sqm ballroom and 5 meeting rooms.成都百悦希尔顿逸林酒店是该区域的第一家五星级酒店，它拥有394间现代且宽敞的客房，其中包含48间从工作室到双人房的服务式公寓。酒店的餐厅是充满活力和令人惊喜的，The OPEN 全日制餐厅可容纳170人就餐；御玺中餐厅拥有14个包间；酒店还拥有大堂吧及茶廊。现代会议设施有1500多平方米，包含800平米的宴会厅和5个会议室。 The hotel also provides indoor swimming pool, fitness center, majong rooms, and a relaxing outdoor garden on the 5th floor.与此同时，酒店还提供室内游泳池，健身中心，麻将房及位于酒店5层的室外花园休闲区。394 Rooms Including 394间客房包括：346 modern and spacious rooms out of which 18 Suites and 68 Executive rooms由18间套房和68间行政客房组成的346间现代宽敞的客房48 service apartments, ranging from studios to 2-bedrooom apartments从工作室到双床房公寓组成的48间服务式公寓The OPEN – All Day Dining restaurant with 170 seats and 2 PDRsThe OPEN–可容纳170个座位和2个私人包间的全日制餐厅The YUXI Chinese restaurant with 14 PDRs 拥有14个私人包间的玉玺中餐厅Lobby lounge and Tea Lounge大堂吧及茶廊Executive Lounge 行政酒廊Modern Conference facilities with more than 1500 sqm including an 800 sqm pillar less ballroom and 5 meeting rooms现代会议设施有1500多平方米，包含800平米的无柱宴会厅和5个会议室。Indoor swimming pool室内游泳池Fitness center健身中心Majong rooms麻将室A relaxing outdoor garden on the 5th floor五楼室外花园休闲区