• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住
• 员工生日礼物
• 管理规范
• 人性化管理

【职位描述】
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets.
What will I be doing?
As the Director of Operations, you will be responsible for performing the following tasks to the highest standards:
-Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects
customer service
refurbishment).
-Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals.
-Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded.
-Respond to audits that are completed by the company to ensure continual improvement is achieved.
-Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations.
-Comply and exceed hotel and company service standards.
-Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action.
-Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company.
-Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction.
-Hold regular briefings and communication meetings with the HOD team.
#LI-VG2

【任职要求】
What are we looking for?
A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow:
-A degree or diploma in Hotel Management or equivalent
-Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management
-Experience in managing budgets, revenue proposals and forecasting results
-In-depth knowledge of the hotel / leisure / service sector
-Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets
-Accountable and resilient
-Able to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
-Knowledgeable of hotel property management systems
-Previous experience in the same or similar role
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The  Hilton Chengdu longquanyi is in the Longquanyi district, located in the southeast of Chengdu, on the City Expressway City Expressway (4th ring road) and approximately 15km from the city center. The hotel is within the Swan Lake Zone, incorporating residential, commercial, an 18 hole golf course and other supporting facilities.成都龙泉驿百悦希尔顿酒店位于蓉城的东南方龙泉驿区，酒店毗邻绕城高速且离市中心车程大约为15公里。酒店坐落于天鹅湖区内，周边环绕住宅区，商业区，18洞高尔夫球场以及其他配套设施。Longquanyi is one of the fastest developing districts in Sichuan and is famous for the Peach Blossom area, the Luodai Ancient town, the Ten-thousand mu Sightseeing Orchards and the Ten-Tomb Shilling.龙泉驿是四川省发展最快的地区之一，它以桃花，洛带古镇，万亩观光果园和十陵而闻名。The hotel is the first 5 star hotel in the district and offers 394 modern and spacious rooms including 48 service apartments, ranging from studios to 2-bedrooom apartments. The restaurants are vibrant and exciting and include The OPEN (ADD) with 170 seats,the YUXI Chinese restaurant with 14 PDRs, the lobby lounge and the Tea Lounge. The modern Conference facilities are more than 1500 sqm with an 800 sqm ballroom and 5 meeting rooms.成都龙泉驿百悦希尔顿酒店是该区域的第一家五星级酒店，它拥有394间现代且宽敞的客房，其中包含48间从工作室到双人房的服务式公寓。酒店的餐厅是充满活力和令人惊喜的，The OPEN 全日制餐厅可容纳170人就餐；御玺中餐厅拥有14个包间；酒店还拥有大堂吧及茶廊。现代会议设施有1500多平方米，包含800平米的宴会厅和5个会议室。 The hotel also provides indoor swimming pool, fitness center, majong rooms, and a relaxing outdoor garden on the 5th floor.与此同时，酒店还提供室内游泳池，健身中心，麻将房及位于酒店5层的室外花园休闲区。394 Rooms Including 394间客房包括：346 modern and spacious rooms out of which 18 Suites and 68 Executive rooms由18间套房和68间行政客房组成的346间 现代宽敞的客房48 service apartments, ranging from studios to 2-bedrooom apartments从工作室到双床房公寓组成的48间服务式公寓The OPEN – All Day Dining restaurant with 170 seats and 2 PDRsThe OPEN–可容纳170个座位和2个私人包间的全日制餐厅The YUXI Chinese restaurant with 14 PDRs 拥有14个私人包间的玉玺中餐厅Lobby lounge and Tea Lounge大堂吧及茶廊Executive Lounge 行政酒廊Modern Conference facilities with more than 1500 sqm including an 800 sqm pillar less ballroom and 5 meeting rooms现代会议设施有1500多平方米，包含800平米的无柱宴会厅和5个会议室。Indoor swimming pool室内游泳池Fitness center健身中心Majong rooms麻将室A relaxing outdoor garden on the 5th floor五楼室外花园休闲区