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Duties and Responsibilities工作职责
· Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
· 在餐厅的前部迎接所有宾客和有可能的宾客,确保完成以下工作:
o Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
o 确保在开始营业前餐厅准备就绪,侍应生和餐桌服务员都遵守开始营业规范。
o Ensure restaurant operating equipment is clean and in working order
o 确保餐厅运营设备的清洁并正常工作。
o Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
o 按照酒店的规定保持工服和个人仪表的高标准。
o Welcoming guests to the Restaurant, by using the Restaurant name
o 迎客人光临餐厅,使用餐厅的名称。
o Inquiring if they have a reservation and noting it in the reservation book if they do
o 询问客人是否有预订,如有预定在预订册上做记录。
o Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
o 为客人登记预订并注有用餐喜好,如客人没有预订则在预订册上记录。
o Being attentive to guest requests
o 周到的满足客人要求。
· Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
· 陪同客人前往喜欢的餐台或预订的餐台,按餐厅标准安排客人就坐。
· Take telephone bookings and document in the Reservation book according to restaurant standards
· 接听电话订位并按餐厅的规范在预订冊上记录。
· Train wait staff and bus staff in hostess standards
· 按领位员的标准培训员工。
· Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
· 周到的为客人服务,并尽可能解决客人的投诉,向上级领到报告所有事件。
· Maintain responsibility of cleanliness of hostess stations
· 保持迎宾台的清洁。
· Maintain responsibility of cleanliness of all menus and drink menus
· 保持所有菜单和饮料单的清洁。
· Assist with beverage service
· 协助饮料服务。
· Assist with food service
· 协助食品服务。
· Maintain detailed knowledge of menu, including daily specials
· 对菜单有具体的了解,包括每日特价。
· Ensure tables are cleared quietly and efficiently
· 确保迅速且高效的清理餐桌。
· Carry food and beverage trays in a safe manner to minimize breakages
· 安全的举餐盘使破损将到最低。
· Complete dockets accurately and clearly
· 准确和清楚的填写收据。
· Maintain current information on all general activities of the hotel
· 了解当前酒店所有的活动。
Required Skills –
技能要求
· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· 完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
· 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
· Able to read and write English
· 能够读写英语。
Qualifications –
学历
· High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field.
· 高中或酒店管理,餐饮或相关领域的职业证书。
Experience –
经历
· 1 years related experience or an equivalent combination of education and experience.
· 1年相关工作经历,或与此相当的教育和相关工作经验结合的背景。
西双版纳融创皇冠假日度假酒店于2015年9月26日正式营业,我们诚邀具备责任感、进取心且勇于接受职业挑战,有志于从事酒店行业的有识之士加入我们的团队。隶属于洲际酒店集团,是全球最大的酒店管理公司之一,由融创中国控股有限公司投资的西双版纳国际度假区项目的五星级酒店,位于西双版纳州景洪市,占地5.3平米公里,是一个综合型文化旅游项目。酒店拥有410间宽敞舒适的客房和套房、“吉”咖啡厅 及“祥”中餐厅 、宴会厅、多功能厅、室内及室外泳池和儿童乐园可以供您使用。我们坚信,洲际酒店集团的成功依赖于储热的人才与团队,西双版纳融创皇冠假日度假酒店是各位施展才华的光辉舞台。西双版纳曾被称为“勐巴拉娜西”,意思是“理想而神奇的乐土”。这里以神奇的热带雨林自然景观和独特的少数民族风情而闻名于世,是中国最具过及影响力旅游目的地之一。每年的泼水节于4月13-15日举行,被誉为“东方狂欢节”。西双版纳被美国旅游杂志评选过2012年全球12个最热旅游目的地,拥有中国唯一的热带雨林自然保护区,是国家级生态示范区、国家级风景名胜区、联合国生物多样性保护圈成员,植物种类占全国的1/6,动物种类占全国的1/4,森林覆盖率80.8%,建有1个5A级景区,9个4A级景区,是中国大叶种茶的原生地、普洱茶的故乡。