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Duties and Responsibilities工作职责
• Arrange appointments and meetings for the General Manager, record same in diary and ensure the General Manager has the appropriate documentation for each appointment
• 为总经理安排会议及预约,记录在工作日记中,确保总经理使用正确的文件
• Attend meetings such as Department Head Meeting, Executive Committee Meeting and any other when requested.
• 按要求参加部门经理会议和行政会议等
• Take minutes of attended meetings, accurately transcribe and circulate to relevant persons as soon as possible after the meeting.
• 正确记录会议并及时传送到相关人员
• Receive visitors and guests. In the absence of the General Manager, answer questions and concerns and follow through resolutions.
• 接待来访者和客人。在总经理不在时回答客人的问题、帮助客人排忧解难
• Arrange room and restaurant reservations for VIP guests/personnel if requested
• 为重要客人预定房间及订餐
• Assist with travels arrangements for business trips as required.
• 按要求为商务旅行安排行程
• Assist General Manager in compiling guest data to be used for service quality improvement
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• 协助总经理编辑客人资料以备提高对客服务质量
• Assess priorities of work and, wherever possible, assist in organizing General Manager’s priorities
• 根据各项工作任务的重要性帮助总经理安排工作
• Answers telephones in the Executive Office as required
• 接听行政办公室的电话
• Prepare replies to correspondence as required
• 按照要求准备回信
• Take dictation of correspondence as required
• 按照要求记录回信
• Assist with translations, oral and written
• 协助口头及笔头翻译
• Maintain strictest confidentiality at all times on all matters
• 保守秘密
• Demonstrate essential overall knowledge of the organization
• 充分了解饭店规划
• Understand the responsibilities of other sections and departments and cooperate with them
• 了解其他部门的工作职责并与部门合作
• Adhere to the hotel’s security and emergency policies and procedures.
• 遵守酒店的有关安全的政策与程序
• Demonstrate professional attitude and behavior at all times
• 任何时候表现出职业态度及行为
• Prepare and maintain files, reports, letters, memorandums and other relevant business documentation
• 准备和维护文档、报告、信函、备忘录和其它相关业务资料
• Ensure all reporting and servicing deadlines are met on a timely basis
• 确保所有报告和服务都按时完成
• Maintain an accurate tracking system for prompt handling of issues concerned.
• 作好各类文件资料的追溯和跟进管理,以便各相关事宜能得到及时准确的处理
• Order and maintain office supplies.
• 保证办公室内办公用品的充足
• Carry out other tasks as directed by your supervisor.
• 完成你上级交待的其它任务
• To summaries, it is not the intention of this Job Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.
• 总之,本岗位描述并不能涵盖此职位的各个方面,而是强调其最重要的责任范围。至关重要的是,所有同事都应致力在自己的工作方面取得成绩,并愿意灵活地接受的酒店工作安排和工作赋予的职责。
QUALIFICATIONS AND REQUIREMENTS任职要求
• Must be able to fluently speak, read, write and understand language(s) used in the workplace. Very good oral and written English knowledge.
• 必须能够流利地讲,读,写和理解一种或多种在工作场所内使用的语言。具有良好的英文读写能力
• Good communication skills, both verbal and written
• 具有良好的口头和书面沟通技巧
• Good organizing and Time Management skills.
• 在工作中具有组织性和时间控制能力
• Experience in oral translations in business meetings.
• 有在商务会议中作口译的经验
• Independent, good judgement, initiative taker
• 独立性强、具有准确的判断力,在沟通中保持主动性
• Team Player.
• 具有团队精神
• Administration – Excel, Microsoft Office, Power Point, Typing Skills
• 能熟练使用Excel, Microsoft办公软件, Power Point 软件,以及具备打字技能.
• Secretarial skills, i.e. typing, filing systems, office work flow etc
• 熟练掌握秘书工作技能,如打字、档案管理和办公室工作流程等
西双版纳融创皇冠假日度假酒店于2015年9月26日正式营业,我们诚邀具备责任感、进取心且勇于接受职业挑战,有志于从事酒店行业的有识之士加入我们的团队。隶属于洲际酒店集团,是全球最大的酒店管理公司之一,由融创中国控股有限公司投资的西双版纳国际度假区项目的五星级酒店,位于西双版纳州景洪市,占地5.3平米公里,是一个综合型文化旅游项目。酒店拥有410间宽敞舒适的客房和套房、“吉”咖啡厅 及“祥”中餐厅 、宴会厅、多功能厅、室内及室外泳池和儿童乐园可以供您使用。我们坚信,洲际酒店集团的成功依赖于储热的人才与团队,西双版纳融创皇冠假日度假酒店是各位施展才华的光辉舞台。西双版纳曾被称为“勐巴拉娜西”,意思是“理想而神奇的乐土”。这里以神奇的热带雨林自然景观和独特的少数民族风情而闻名于世,是中国最具过及影响力旅游目的地之一。每年的泼水节于4月13-15日举行,被誉为“东方狂欢节”。西双版纳被美国旅游杂志评选过2012年全球12个最热旅游目的地,拥有中国唯一的热带雨林自然保护区,是国家级生态示范区、国家级风景名胜区、联合国生物多样性保护圈成员,植物种类占全国的1/6,动物种类占全国的1/4,森林覆盖率80.8%,建有1个5A级景区,9个4A级景区,是中国大叶种茶的原生地、普洱茶的故乡。