职位概述
确保对所在区域的客人提供最高标准清洁及对客服务
工作描述
1.按操作流程,在规定时间内保质保量具体完成对房间、卫生间的清洁打扫并根据清洁计划做好房间专项、周期清洁,确保符合酒店标准;
2.负责本楼层公共区域,工作间、储物间、消毒间等的清洁整理;
3.掌握房间状态和客情动态,积极的为所在楼层的客人提供日常及个性化服务,最大限度满足客人的要求;
4.做好交接班和安全保卫工作;
5.向客人提供开夜床服务;
6.填写各班的交班记录及房态报告
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