【岗位职责】
1、负责接听酒店内外电话、解答各类咨询服务;
2、负责办理客人预定信息,收集顾客建议进行反馈;
3、协助协调处理各类客诉,提升顾客满意度;
4、接受线上、线下客户对酒店的预订需求,并予以妥善解决。
5、熟悉处理房间预订的程序,给宾客提供给及时准确的房况信息。
6、完成公司及上级领导赋予的其他任务。
【岗位要求】
1、大专以上学历,富有亲和力;
2、沟通能力强,普通话标准,具有良好的服务意识与团队合作意识;
3、熟练使用相关办公软件。
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烟台中泽华羿铂尔曼酒店位于烟台市中心商务区,交通便利,与集购物、餐饮、娱乐为一体的万达广场近在咫尺。酒店拥有城中最顶尖、完善的设施与服务,是豪华酒店的卓越典范。您可在304间华美的客房与套房内惬意放松,饱览宜人的海景;或在时尚的汇全日餐厅、悦中餐厅、泽日式料理餐厅内品味珍馐美馔;亦或在1400平方米气派非凡的无柱大宴会厅内举办会议和宴会,尊享周到的一站式统筹服务,于烟台中泽华羿铂尔曼酒店的每时每刻都令人回味无穷。烟台中泽华羿铂尔曼酒店是商务及休闲旅客的理想选择,在这繁华的城市将打造一处新的里程碑。Pullman Yantai Center, conveniently located in the central commercial business district of Yantai is adjacent to Wanda Plaza which is a complex of shopping, dining and entertainment. Enter an artistic world of luxury at Pullman Yantai Center, a new benchmark for excellence in the city. Relax in 304 opulent rooms and suites, most of which with panoramic views of the sea, or savour the pleasures of exquisite cuisine in the hotel’s Hui All Day Dining, Yue Chinese restaurant and Ze Japanese restaurant. For meetings and banquets, the hotel offers the city’s leading venues and one-stop event-management services to ensure an experience of pure perfection. The Pullman Yantai Center is an inspired choice for both business and leisure travelers. Discover a new milestone in this bustling city.