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监督所有的酒店职员做到传递品牌的承诺,和时时刻刻提供客人卓越的服务。当必要时,提供正面和有建设性的反馈给与各部门主管。
To monitor all hotel employees deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department.
保证销售人员对其他的部门的内部客人也要提供适当的优质服务。
To ensure Sales employees also provide excellent service to internal customers in other departments as appropriate.
以礼貌和有效的态度处理所有客人和内部客户的投诉和质询,跟进并确定问题被满意地解决。
To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
经营所有酒店品牌销售,议定于酒店的年度销售计划,进而执行和维持酒店品牌的定位和理念。
To manage all the hotel sales brand contacts, to enforce and maintain the hotel’s brand positioning and concept, agreed upon in the hotel’s Annual Business Plan.
准备利用和更新年度销售计划,细分到必要的部门。
To prepare, utilise and update an Annual Sales Plan, broken down as necessary by division and/or department.
管理所有的销售战略战术行动的执行,依照Smart Selling的方法,建立一个能够完成销售指标的强大而训练有素的销售团队。
To manage all sales strategy, tactics, and action implementations, complying with the Smart Selling approach, in order to create a strong and disciplined sales team who achieve their sales goals.
为了作出有效的销售决定, 将执行市场策略工序,以扩大有效力的销售数据,包括酒店COGNOS,市场整合,竞争对手情报和DELPHI/FIDELIO宴会场地管理系统。
To implement the strategic marketing process, maximising the available sales data including hotel Cognos, Marketing Portal, Competitive Intelligence, and Delphi/Fidelio Events system in order to make sound decisions.
为了要确定酒店的市场销售保持竞争的优势,持续的监控和评估地方,国内和国际的市场趋势,以及酒店竞争对手的销售状况。
To constantly monitor and evaluate local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s marketing and sales remain competitive and cutting edge.
通过市场策略经理所提供的销售客户分析评估,开发销售价格,客房数量,和销售人员的资源分配。
To manage all key sales accounts and groups, to evaluate them based on sales account analysis prepared by Marketing Manager – Strategy / Marketing Analyst, and to develop strategies for pricing, inventory, and sales resource allocation.
徐州苏宁凯悦酒店坐落于城中最高的地标性建筑-高达266米的IFC国际金融中心顶部,视野广阔,可将徐州市区及云龙湖的美丽景观尽收眼底。酒店周边交通便捷,宾客可轻松前往市内各大景点及商业区,35分钟车程便可抵达徐州高铁站。酒店拥有344间客房,位于IFC国际金融中心的43层至59层,内部设计以徐州名胜云龙湖为灵感,以天然材料打造装饰细节。房间内均设有免费无限网络以及65寸智能电视,套房内增配咖啡机,为客人提供既高效又舒适的便捷体验。酒店内设四间餐厅及酒吧,位于60层的享悦中餐厅是徐州最高的中餐厅,典雅的空间内处处彰显着汉朝文化的精妙细节;42层的咖啡厅仿佛美食市集,提供各国美食;同层大堂酒廊供应下午茶及轻食。酒店配有2445平方米的活动空间,五层的无柱大宴会厅面积达1100平方米,另外9间设备齐全的沙龙厅,面积从58至165平方米不等,可满足客人不同的会议宴会需求。