• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住
• 管理规范
• 进修发展
• 丰富活动
• 节日礼物

 
协助确保嘉宾轩的运行符合酒店的相关策略，适时执行酒店的行为指南。
Assists to ensure that the Regency Club activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
监督本部门运营手册的准备和更新。
Oversees the preparation and update of individual Departmental Operations Manuals.
定期主持召开部门沟通会并确保分部门例会和会议的有效性和必要性。
Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
确保餐厅信息、酒店设施信息及其他信息的定期更新。
Ensures information on restaurants, hotel facilities and other miscellaneous information are updated periodically.
确保所有员工遵循品牌承诺，始终提供优异的对客服务。
Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
确保员工适时的为其他部门的内部客人提供优质的服务。
Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
礼貌而高效地处理所有客人和内部客人的投诉和询问，跟进并确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working relationships.
确保所有嘉宾轩员工和行李员知悉最新的促销信息、规章制度及其他重要信息。
Ensures that all Concierge and Regency Club associates are aware of current promotions, policies and other important information.
确保所有前厅部同事熟悉掌握酒店的产品知识及服务。
Ensures that all Front Office associates are familiar with the hotel’s products and services.
贯彻集团统一的客人认知计划并维护相关的客人历史信息数据库。
Implements consistent guest recognition programmes and maintains a relevant guest history database.
经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务。
Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
繁忙时期确保嘉宾轩、大堂和入口区域均有条不紊地运作并实现酒店的品牌承诺。
Spends time in Regency Club, Hotel Lobby and Entrance during peak periods to ensure that both areas are managed well by the respective team and delivers the brand promise.
确保客人信息的历史记录得到准确的维护。
Ensures that guest history records are accurately maintained.

徐州苏宁银河国际酒店坐落于城中地标性建筑 高 达 266 米 的IFC 国际金融中心 矗立于彭城之巅 视野广阔 可将徐州市区及云龙湖的美丽景观尽收眼底周边交通便利无缝对接城市轨道交通 徐州站和徐州东站双站直达；毗邻徐州苏宁广场、金鹰国际购物中心 、彭城壹号和徐州城下城遗址博物馆等 步行可及回龙窝 、户部山历史文化街区云龙湖 、云龙山 、徐州博物馆等均在三公里左右仅需10 分钟即可抵达 。酒店拥有344间客房，位于IFC国际金融中心的43层至59层，内部设计以徐州名胜云龙湖为灵感，以天然材料打造装饰细节。房间内均设有免费无限网络以及65寸智能电视，套房内增配咖啡机，为客人提供既高效又舒适的便捷体验。酒店内设四间餐厅及酒吧，位于60层的享悦中餐厅是徐州最高的中餐厅，典雅的空间内处处彰显着汉朝文化的精妙细节；42层的咖啡厅仿佛美食市集，提供各国美食；同层大堂酒廊供应下午茶及轻食。酒店配有2445平方米的活动空间，五层的无柱大宴会厅面积达1100平方米，另外9间设备齐全的沙龙厅，面积从58至165平方米不等，可满足客人不同的会议宴会需求。