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徐州苏宁凯悦酒店

    职位:餐厅副理(中餐厅/西餐厅/宴会厅/大堂酒廊/酒吧)(已停止招聘)

  • 职位性质:全职
  • 工作地区:江苏省徐州市
  • 招聘人数:若干
  • 学  历:大专
  • 工作经验:5年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供
  • 年龄要求:25-40
  • 计算机能力:良好
  • 语言要求:英语(良好)
  • 国际联号工作经历:优先
  • 薪资待遇:4.5千-5.5千
  • 职位有效期:2019-03-07至2019-06-05

岗位职责/职位描述

协助确保所有员工遵循品牌承诺并始终提供优异的对客服务。

Assists to ensures that all employees deliver the brand promise and provide exceptional guest service at all

times.

协助确保员工在适当的时候为其他部门的内部客人提供优质服务。

Assists to ensures that employees provide excellent service to internal customers in other departments as

 appropriate.

礼貌而高效的处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

与客人和同事保持基于良好工作关系的互动接触。

Maintains positive guest and colleague interactions with good working relationships.

与客人建立并保持良好的客户关系。

Establishes a rapport with guests maintaining good customer relationships.

经常亲自证实餐厅客人得到的是最好的服务。

Personally and frequently verifies that guests in the Outlet are receiving the best possible service.

在餐厅区域花时间巡视(高峰时段)以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。

Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective

employees and functions to the fullest expectations

协助确保酒店最基本的品牌标准都要被贯彻执行。

Assists to ensures that minimum brand standards have been implemented.

确保凯悦关爱和餐饮宝典的贯彻实施。

Ensures that all Hyatt Care and the Food and Beverage fundamentals are implemented.

对于客户调查结果做出回应并落实相应的改善措施。

Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

以支持和灵活的态度与其他餐厅经理紧密合作,着眼于整个酒店的成功和酒店客人的满意度。

Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

确保部门员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。

Ensures that Outlet employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

在营运过程中将对于餐饮产品的检验和监督贯穿始终,并在适当的情况下作出反馈。

Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.

对菜单上所有菜品和饮料有全面的知识和理解,并能推荐菜品和饮料的搭配及促销。

Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.

确保餐厅的前、后区域的洁净有序。

Ensures that the outlet is kept clean and organized, both at the front as well as the back of house.

与客房部配合,确保严格执行既定的清洁计划。

 Liaises and organizes with Housekeeping Department that the established cleaning schedules are strictly adhered to.

确保根据经营理念对部门进行高效地管理,根据标准提供有礼的、专业的、高效且富有弹性的服务。

Ensure that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times.

确保所有的设备和用品处于严格的安全库存量,并且确保部门有足够的设备和用品的配备。

Establishes and strictly adheres to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.

餐厅经理不在岗时,从准备工作、服务和菜单方面主持每日班前例会。

In the absence of Outlet Manager, conducts daily pre-shift briefings to employees on preparation, service and menu.