Assists to ensures that all employees deliver the brand promise and provide exceptional guest service at all
Assists to ensures that employees provide excellent service to internal customers in other departments as
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Establishes a rapport with guests maintaining good customer relationships.
Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective
employees and functions to the fullest expectations
Assists to ensures that minimum brand standards have been implemented.
Ensures that all Hyatt Care and the Food and Beverage fundamentals are implemented.
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures that Outlet employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
Ensures that the outlet is kept clean and organized, both at the front as well as the back of house.
Liaises and organizes with Housekeeping Department that the established cleaning schedules are strictly adhered to.
Ensure that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times.
Establishes and strictly adheres to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.
In the absence of Outlet Manager, conducts daily pre-shift briefings to employees on preparation, service and menu.