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徐州苏宁凯悦酒店

    职位:前厅部领班(前台/礼宾/宾客服务中心/嘉宾轩/健身中心)

  • 职位性质:全职
  • 工作地区:江苏省徐州市
  • 招聘人数:若干
  • 学  历:中专
  • 工作经验:3年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供
  • 年龄要求:不限
  • 计算机能力:良好
  • 语言要求:英语(良好)
  • 国际联号工作经历:优先
  • 薪资待遇:3.2千-4.5千
  • 职位有效期:2019-05-16至2019-08-14

岗位职责/职位描述

协助前厅部副理确保部门按照既定的理念顺畅运作,并始终提供礼貌、专业、快捷、灵活的服务。

Assists the Assistant Manager in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.

在日常运营中与客房部及其他各部门保持紧密的联系。

Liaises with Housekeeping and other related departments on daily operations.

礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报。

Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager if no immediate solution can be found.

与客人建立并保持良好的宾客关系。

Establishes a rapport with guests, maintaining good customer relationship.

与客房部配合,确保严格执行既定的清洁计划。

Organizes and liaises with Housekeeping Department to ensure that the established cleaning schedules are strictly adhered to.

确保正确处理所有客人的留言、邮件、传真及包裹。

Ensures that all guests’ messages, mail, fax and parcels are handled and distributed properly.

确保按照部门运营手册的要求为客人办理入住及离店手续。

To ensure that all guests check in/ out are being handled according to the Departmental Operations Manual requirements.

确保以正确的方式处理客人的信息及文件,以确保客人信息的机密性。

Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information.

确保不将客人的房间号提供给未被授权的人员,最大限度地确保住店客人的安全。

To ensure that guest’s room number is not given to unauthorized person as to ensure maximum security for the in-house guests.