Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies.
Carefully plans Sales Calls into defined objectives.
Maintains a detailed knowledge of hotel facilities, features and services.
Conducts extensive competitor researches and maintains excellent product knowledge of the Hotel.
Systematically and efficiently calls on allocated Accounts within assigned sector and reports findings and opportunities to the Sales Manager / Associate Director of Sales.
Follows up sales leads to identify prospects.
Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications.
Professionally conducts routine telemarketing activities to identify new accounts.
Entertains and conducts hotel inspections to clients whenever required.
Establishes and maintains strong relationship with the established clientele and constantly explores new business opportunities.
Achieves the monthly and annual personal target and the segment target room night production and room revenue.
Liaises and works closely with the related operation departments ensuring guests requests and expectation are being met.
Prepares and ensures all Events Orders are distributed to concerned departments on a timely manner.
Assists the Sales Managers to follow up on all matters in the absence of the Sales Manager.