Ensures the delivery of brand promise and provides exceptional guest service at all times.
Provides excellent service to internal customers in other departments as appropriate.
Handles all guest customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Always follows all relevant Standards
Ensures that all Hyatt Care and the Food and Beverage fundamentals are implemented.
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Maintains par stocks of all equipment and guest supplies as required.