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徐州苏宁凯悦酒店

    职位:各部门实习生

  • 职位性质:实习
  • 工作地区:江苏省徐州市
  • 招聘人数:若干
  • 学  历:中专
  • 工作经验:不限
  • 所 在 地:江苏省 徐州市
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:2千-3千
  • 职位有效期:2019-11-18至2019-12-18

岗位职责/职位描述

确保遵循品牌承诺并始终提供优异的对客服务。

Ensures the delivery of brand promise and provides exceptional guest service at all times.

在适当的时候为其他部门的内部客人提供优质服务。

Provides excellent service to internal customers in other departments as appropriate.

礼貌而高效地处理客人的投诉和询问,确保问题得到圆满解决。

Handles all guest customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

与客人和同事保持基于良好工作关系的互动接触。

Maintains positive guest and colleague interactions with good working relationships.

按要求出席所有会议并作出贡献。

Attends and contributes to all Meetings as required.

确保部门的服务一贯按照部门营运手册的标准,高效、一致和礼貌的完成。

Ensures services provided to guests are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual.

始终提供礼貌和专业的服务。

Provides courteous and professional service at all times.

确保对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。

Maintains an up-to-date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.

根据安排参加酒店培训课程,以提高工作技能及知识。

Attends all hotel and departmental training sessions as scheduled to improve skills and knowledge.

礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报。

Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.

熟悉并严格遵守员工手册中的规章制度,以及和酒店政策相关的消防、卫生、健康和安全的制度。

Familiar with and strictly adheres to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.

确保高标准的个人形象和仪容仪表。

Maintains high standards of personal presentation & grooming.

与客人和同事保持基于良好工作关系的接触。

Maintains positive guest and colleague interactions with good working relationships.

根据酒店、行业和公司的指引,回应需求、改变,执行任何合理的任务及额外职责。

Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.