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职位:Duty Manager值班经理/Night Manager夜班经理
  • 职位性质:全职
  • 工作地区:福建省福州市
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:2年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:25-45
  • 计算机能力:不限
  • 语言要求:英语(熟练)
  • 国际联号工作经历:不限
  • 薪资待遇:5千-6千
  • 职位有效期:2020-02-14至2020-05-14
岗位职责/职位描述

1.全权负责酒店夜间安全工作,妥善处理酒店夜间发生的治安事件;

Responsible for the night safety work of the hotel, properly handle the security incidents that occurred at night in the hotel.

2.加强夜间巡视,发现问题及时处理,并做好工作记录;

Strengthen night patrols, find problems in a timely manner, and make a good job record.

3.时常在大堂走动,识别客人并以适当的方式与客人交流。尽可能多的迎接,指引并送别客人;

Walks throughout the hotel recognizing guests and engage with them appropriately. Welcome, facilitate and bid farewell to as many guests as possible.

4.每天都要尽可能多的收集贵宾的信息,并将这些信息比如每日宾客报告,实时通讯分发给所有相关部门,并确保客人的资料得到了更新;

Collects as much feedback information on VIPs as possible (on daily basis), briefs and distributes this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensures information is updated in the guest profile

5.礼貌有效地处理客人需求和投诉,如果有必要,给相关人员提供指导以保证客人满意。记录下所有客人需求,进行进一步跟踪;

Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all requests received from all guests. Follow up when necessary.

6.引导员工为客人提供需求,观察客人交流并经常与员工交流,确保客人的满意度。

Anticipates the needs of guest and direct the staff in complying with those needs. Observe guest reactions and confer frequently with staff t ensure guest satisfaction.