• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 包吃包住
• 过节费
• 绩效奖金
• 年终福利
• 海航员工机票

职位描述 Job description
1.随时在酒店主要入口和礼宾台问候和协助客人。
Attendant to hotel main entrance and City insider counter to greet and assist guests at all times.
2.管理酒店正门区域车辆交通，确保酒店主要出入口畅通。
Control the traffic at the hotel front entrance area, ensure hotel is well represented at the hotel main entrance.
3.在入住和退房的高峰期，主动为大堂客人提供行李递送服务。
Actively assist all guests in the lobby pertaining to luggage delivery during guest check-ins and check-outs. 
4.确保酒店和客人的所有物品安全送达指定地点，并遵循酒店政策与程序记录存档。
Ensure the safe delivery of all hotel and guest items to the stipulated destinations and maintain proper hotel records of the delivery information according to hotel policy and procedures.
5.精通城市、购物中心和酒店信息，熟悉并更新IFS促销信息，为酒店客人提供帮助和指引。
Well know City Insider Information and hotel information, familiar with and updated IFS promotion information, provide assistance and directions to all hotel patrons.
6.当礼宾台忙碌时协助礼宾主管，确保所有客人要求得到满意的回复。
Assist the City Insider Shift Leader when the City insider counter is busy and ensure all guest requests are met with satisfaction.
7.执行分派的任何合理任务和额外职责。
Carries out any other reasonable duties and responsibilities as assigned.

任职要求 Qualifications
1.至少3年大专或旅游管理相关专业。
3 years’ college education or hospitality related qualifications.
2.酒店礼宾部经验（非必须）。
Hotel Bell Services experience preferred.
3.良好的英文口语，良好的对客沟通技巧和服务意识，能与各级沟通。具备良好健康的身体素质。
Good oral English. Good guest contact skill and service manner, able to communicate with all levels. Possess good physical fitness and health.

         海航湖南天玺大酒店是世界500强企业海航集团旗下的一家四星级商务旅游酒店，由海航酒店集团管理。酒店主体建筑30层，毗邻长沙市标志性建筑物贺龙体育馆，位于长沙市芙蓉中路二段168号，地处繁华商业中心，交通十分便利。酒店特别为商务旅游者设计了216间豪华客房，房间宽敞亲切；两个不同风味的中、西餐厅，汇集了当地的饮食特色和经典粤菜等美味佳肴，以及上千平米的多功能会议厅和其他综合服务设施。酒店将以“用情服务，用心做事”的海航情理念为指导，让每一位光临的宾客都感受到快乐而尊贵的体验。                         HOTEL INTRODUCTIONHunan Royal Seal International Hotel is a 4 star hotel for commercial visit and travel belongs to the giant in the Fortune 500-HNA Group, and managed by the HNA Hotels Group. With 30 stories-high main building, hotel is conveniently located at the CBD of Changsha (No.168, 2nd Section, Furong Middle Road), close to the landmark-Helong Stadium. Hotel features around 216 comfortable guestrooms, and also offers two Restaurants-Dynasty Chinese Restaurant and Golden Times Western Restaurant with each distinctive style which presents Hunan, Cantonese and Western cuisines. More than 1000sqm of meeting space with advanced multimedia equipments is available to meet you every need and contribute to the success of any conference and events. Based on the service theory of HNA Group “intelligent in service, concentrate on work”, we will make your stay noble and pleasant.