楼层主管 Floor Supervisor
4千-4.5千
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发布于 2022-01-17
楼层主管 Floor Supervisor
4千-4.5千
厦门 | 经验不限 | 学历不限 | 招1人
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职位描述

A Floor Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.
What will I be doing?
As a Floor Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
-Supervise Room Attendants
-Daily allocation of rooms and deep cleaning tasks to team members
-Manage guest requests, including VIP amenities and communicating them to the relevant team members
-Routine inspection of guest bedrooms to ensure they meet standards
-Achieve positive outcomes from guest queries in a timely and efficient manner
-Carry out lost property procedures
-Report maintenance issues to Maintenance/Engineering Department
-Assist Head Housekeeper with training requirements
-Comply with hotel security, fire regulations and all health and safety legislation
-Assist other departments wherever necessary and maintain good working relationships
职位要求:
What are we looking for?
A Floor Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
-Committed to delivering a high level of customer service
-Experience in managing/supervising a team in a similar role
-Experience in the hotel/cleaning industry
-Good oral and written communication
-Previous experience in Hosting Service (Governance)
- High standards of cleanliness
-Good interpersonal skills
-Ability to work on their own or in teams
It is advantageous in this position if you demonstrate the following capabilities and advantages:
-Ability to work in a team
-Excellent attention to detail
-Positive Attitude
-IT proficient
-Willingness to develop team members and self
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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公司地址
厦门市思明区演武西路186号
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职位联系人
Sherry
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
厦门康莱德酒店坐拥厦门思明区CBD的优越位置,双帆建筑造型是“鹭岛”的时尚新坐标。酒店坐拥无边的秀丽海景,远眺“海上花园”鼓浪屿,为磅礴现代风范与热忱待客之道设定了全新基准,是当今睿智的奢华旅行者们造访厦门时必选的下榻之地。康莱德的团队成员一直以来以热情和预见性的服务闻名于酒店业。我们秉承一脉相承的个性化服务理念,旨在创造无数超越客人期望的难忘入住体验。如果您秉承相同的信念并希望探寻奢华世界的奥秘,请加入康莱德酒店,我们期待与您一起开启传奇的酒店之旅!With its one-of-a-kind twin sail-shaped architecture, the Conrad Xiamen is a new stylish icon that is perfectly located in the heart of Xiamen’s Siming CBD. A choice destination for today’s smart luxury travelers, the hotel towers from the 37th floor of a twin complex, boasting expansive views of the famous Gulangyu Island. It enjoys direct access to a shopping mall and cinema and is close to major corporations and popular attractions such as Xiamen University, Zhongshan Road and Baicheng Beach.Conrad team members are widely-recognized for their personalised and anticipatory service and for their true passion forcreating magical moments for the guests. If you are such a person and want to enter a world of luxury, then join us at the Conrad Xiamen.
厦门市思明区演武西路186号
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