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岗位职责:
1.检查礼宾部员工仪容仪表,确保员工展现良好的服务形象;
2.掌握酒店客房状态、宾客情况、城市交通、旅游等多方面信息,为宾客提供准确的信息服务,做好酒店服务项目的推销工作;
3.确保礼宾部员工及时、准确地传递客人的信件、传真、包裹等物品;
4.确认团队的抵店及离店时间,并在团队抵店或离店时,协调接收、发送团队行李;
5.维护、更新对客服务资料,确保信息记录的准确性;
6.负责规范长、短期行李寄存的记录、归档工作;
7.负责接听柜台电话,解答宾客询问;
8.负责及时传达部门领导的各项工作指令。
岗位要求:
1.良好的表达能力和对客服务意识。
2.具有国际品牌酒店对客服务经验优先考虑。
厦门康莱德酒店坐拥厦门思明区CBD的优越位置,双帆建筑造型是“鹭岛”的时尚新坐标。酒店坐拥无边的秀丽海景,远眺“海上花园”鼓浪屿,为磅礴现代风范与热忱待客之道设定了全新基准,是当今睿智的奢华旅行者们造访厦门时必选的下榻之地。康莱德的团队成员一直以来以热情和预见性的服务闻名于酒店业。我们秉承一脉相承的个性化服务理念,旨在创造无数超越客人期望的难忘入住体验。如果您秉承相同的信念并希望探寻奢华世界的奥秘,请加入康莱德酒店,我们期待与您一起开启传奇的酒店之旅!With its one-of-a-kind twin sail-shaped architecture, the Conrad Xiamen is a new stylish icon that is perfectly located in the heart of Xiamen’s Siming CBD. A choice destination for today’s smart luxury travelers, the hotel towers from the 37th floor of a twin complex, boasting expansive views of the famous Gulangyu Island. It enjoys direct access to a shopping mall and cinema and is close to major corporations and popular attractions such as Xiamen University, Zhongshan Road and Baicheng Beach.Conrad team members are widely-recognized for their personalised and anticipatory service and for their true passion forcreating magical moments for the guests. If you are such a person and want to enter a world of luxury, then join us at the Conrad Xiamen.