岗位职责:
1.检查礼宾部员工仪容仪表,确保员工展现良好的服务形象;
2.掌握酒店客房状态、宾客情况、城市交通、旅游等多方面信息,为宾客提供准确的信息服务,做好酒店服务项目的推销工作;
3.确保礼宾部员工及时、准确地传递客人的信件、传真、包裹等物品;
4.确认团队的抵店及离店时间,并在团队抵店或离店时,协调接收、发送团队行李;
5.维护、更新对客服务资料,确保信息记录的准确性;
6.负责规范长、短期行李寄存的记录、归档工作;
7.负责接听柜台电话,解答宾客询问;
8.负责及时传达部门领导的各项工作指令。
岗位要求:
1.良好的表达能力和对客服务意识。
2.具有国际品牌酒店对客服务经验优先考虑。
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