岗位职责:
1、迎接问候宾客,在宾客面前随时保持整洁友好愉快的形象,确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。
2、熟知菜单、食品配方及其它方面的知识,以向客人推荐各种食品及饮料。
3、熟悉预订资料,了解客情,尤其要记住即将来店的贵宾、常客的姓名。
4、熟练掌握店内外信息,向宾客提供礼貌周全的服务。
5、了解酒店的相关活动,可向宾客详细介绍酒店的活动。
6、对于宾客的要求、不满和需要及时做出回应及时向领班或部门经理汇报。
岗位要求:
1、具有餐饮服务工作经验优先考虑。
2、对工作认真踏实,工作态度端正,能吃苦耐劳。
3、口齿清晰,仪表端正。
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