岗位职责
1、查看交班记录,了解上一班的移交事项,并负责处理;
2、熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;
3、熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;
4、熟练总台各项专业业务和技能,搞好对客服务;
5、熟练掌握店内信息,提供准确的问讯服务;
6、负责为下榻酒店的宾客办理入住登记手续;
7、负责客房钥匙的管理和发放工作并严格遵守验证制度;
8、制作有关报表,为其它部门提供准确的接待信息。
岗位要求
1、大专以上文化程度,流利的英语口语;
2、性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;
3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
禾田居旅游度假景区是张家界禾田居投资有限公司投资开发,由禾田居度假酒店、禾田居山谷一体化构成。Harmona Tourist Resort is the Harmona Investment co. LTD. By Harmona Resort&Spa Zhangjiajie integration in the Harmona Valley. 禾田居度假酒店位于风景秀丽的张家界三官寺张地坪境内,是按国家五星级度假酒店标准投资兴建。酒店一期占地245余亩,建筑面积约4万多平方米,整体设计以中国传统文化的精髓----“五行”金、木、水、火、土为设计的起始和主源点。是集温馨住宿、特色美食、商旅会议、娱乐休闲于一体的豪华别墅式野奢生态度假型酒店,酒店拥有300个泊车位,配备有商务中心、大堂吧、足浴、森SPA馆、棋牌室、健身中心、台球室、乒乓球室、瑜伽馆、室外网球场、恒温及露天游泳池等休闲娱乐设施。Harmona Resort&Spa Zhangjiajie covers an area of 245 mu, a building area of 47000 m squared, according to the national standards of five-star resort hotel to builta luxury villa ecological resort hotel. Hotel have 246 rooms, is located in the beautiful scenery of zhangjiajie in Sanguansi town. The hotel overall design to the essence of Chinese traditional culture, the "five element" gold, wood, water, fire and earth as beginning and main source point for design. with 300 parking Spaces, We also equipped with business center, lobby bar, foot bath, SEN SPA, fitness center, beauty salon, chess &cards room, billiard room, table tennis room, yoga, outdoor tennis court, constant temperature, the outdoor swimming pool and other recreational facilities. 禾田居山谷项目位于张家界慈利三官寺罗潭村和甘泉村,黄龙洞景区与大峡谷及玻璃桥景区之间,坐落于张家界禾田居度假酒店后山,总投资一亿元,一期项目投资3000万,为张家界禾田居生态农业开发有限公司旗下生态农业旅游项目,于2016年5月正式对外营业,该项目集休闲农庄,骑马场、射箭场、桃花园、农家动物园、梅园、荷花园、休闲茶园、洞穴餐厅、户外探险、溶洞影院、集装箱客栈、帐篷露营地、百果园、树屋营地、亲子乐园、农事体验、篝火广场、特色演艺、采摘园、榨油坊、豆腐作坊、蜡染坊、陶艺馆等等,是您张家界旅行中的必去之处!Harmona Valley project is located in CiLi SanGuanSi LuoTan village and GanQuan village, Zhangjiajie, between huanglong scenic area and the grand canyon scenic spot and glass bridge, located behind the mountain of zhangjiajie Harmona resort&spa , with a total investment of one hundred million yuan, the first phase of the project investment of 30 million, this tourism project is under Zhangjiajie Harmona ecological agriculture development co., LTD., its ecological agriculture, opened in May 2016, the project set leisure farm, equestrian, archery field , peach garden, the zoo, leisure garden, garden, tea garden, cave restaurant, outdoor adventure, cave theaters, container inn, tent camps, the orchard, the tree house camp, parent-child paradise, farming experience, campfire square, characteristic performance, picking garden, and squeezed, bean curd workshop, wax dyeing, ceramic art museum, and so on, is that you will go to the place of zhangjiajie travel!企业荣誉ENTERPRISE HONOR2013年亚洲酒店业金橄榄·最值得期待新开业酒店Asian Hospitality Gold Olive Awards·The Most worthLooking Forward To The New Opening Hotel2013年亚洲酒店业金橄榄·最佳亲子度假酒店Asian Hospitality Gold Olive Awards· Top 10 GlamourousHotel National Culture Characteristics2013年亚洲酒店业金橄榄·最具民族文化特色酒店Asian Hospitality Gold Olive Awards· The MostCharacteristic National Culture Hotel2013年旅行者TOP100·最佳度假酒店Top Traveler Magazine· The Best Resort Hotels 2014年中国饭店金马奖·最佳度假酒店Golden Horse Award Of China hotel · The Best ResortHotel Of China2014年中国最佳酒店评选·最佳度假酒店Best Hotel selection· The Best Resort Hotels2014年携程旅行口碑榜·最佳奢华酒店Ctrip Public praise· The Best Luxury Reosrt hotels2014年携程旅行口碑榜·最受欢迎酒店Ctrip public praise· The Most Popular Hotel2015年第二届金口碑·中国优秀度假酒店China Best Hotel&Resort · China Excellent Resort Hotels2015年携程旅行口碑榜·最佳奢华酒店Ctrip Public Praise· The Best Luxury Reosrt Hotels2015年携程旅行口碑榜·最受欢迎酒店金奖Ctrip Public Praise· The Most Popular Hotel2015年IHFO中外酒店白金奖·十大白金度假酒店International Hotel Platinum a Ward ·Top The PlatinumResort Hotels 2015年五洲钻石奖·年度最佳文化主题酒店Word Hotel Association · Continental DiamondAward-Annual Best Culture Themed Hotel2016年胡润百富至尚优品·最受青睐酒店品牌奖Hurun Report Best Of The Best · Best Luxury Hotel2016年中国酒店金枕头·中国最佳生态度假酒店The 13 Golden-Pillow Awards of China Hotels ·The Best Ecological Hotels 2016年中国最佳酒店评选·最佳度假酒店Best Hotel selection· The Best Resort Hotels 2016年中国最佳酒店评选·最佳亲子乐园Best Hotel selection· The Best Parent-child paradise 2016年IHFO中外酒店白金奖·十大白金度假酒店International Hotel Platinum a Ward ·Top The PlatinumResort Hotels张家界十佳旅游企业Top Ten Tourism Enterprises 说明:酒店录用前须进行背景调查,请提供准确的个人证件和工作经历,发现有不实之处酒店有权不予录用或解除劳动关系。同时,酒店唯一招聘热线:0744-3366666转人力资源部。