招聘礼宾部主管/领班_深圳好日子皇冠假日酒店招聘信息-最佳东方

· Assist guests with all inquiries, both hotel and non-hotel related

· 协助客人各种与酒店相关或无关的问询

· Conduct effective shift briefings to ensure hotel activities and operational requirements are known

· 进行有效的交接班说明工作，以明确酒店活动和运营要求

· Maintain detailed knowledge of the activities of the day and alert to any potential problems

· 详细了解当日活动情况并留意各种潜在问题

· Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

· 详细了解所在城市和地区的情况，包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息

· Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards

· 保证供应足够的表格和手册，并确保其质量达到酒店标准

· Consult Log Book for information/request left by outgoing shift

· 查阅交班人员的工作日志，寻找相关信息和要求

· Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy

· 按照相关政策，对发给客人的信件、留言、电传、传真和特快专递进行管理

· Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests

· 按照客人的要求，对客人寄出的邮件、通过信使服务寄送的信件、包裹的邮资和货运进行管理

· Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed

· 遵守钥匙管理政策，保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理

· Receive telephone calls and take messages for guests who are out, in accordance with hotel policy

· 依照酒店政策，替外出的客人接听电话和留言

· Record incoming registered mail, telegram, parcel, telex in appropriate file

· 在相应的档案上对寄给客人的挂号信、电报、包裹和电传进行记录

· Night staff check mail, message of expected guests against the system/computer and expected arrivals

· 夜岗人员按照电脑系统和预抵房记录对预抵客人的邮件和留言进行查收

· Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures

· 在考虑入住情况预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日

· Works with Superior and Human Resources on manpower planning and management needs

· 与上级领导和人力资源部一起进行人力规划和管理需求。

· Works with Superior and Director of Finance in the preparation and management of the Department's budget.

· 与上级领导和财务总监一起编制和管理部门预算。

Required Skills –

技能要求

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· 具有良好写作技能

· Proficient in the use of Microsoft Office and Front Office System

· 熟练使用微软办公软件和前台系统

· Problem solving, organizational and training abilities

· 具有解决问题，组织和培训能力

Qualifications –

学历

· Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

· 具有酒店行政管理，酒店管理或相关的大专学历或职业证书。

Experience –

经验

· 1 years experience in concierge or related discipline or an equivalent combination of education and experience.

· 拥有1年礼宾部工作经验，或与此相当的教育和相关工作经验结合的背景。

深圳好日子皇冠假日酒店坐落于市中心繁华的福田“中心商务区”。酒店紧邻深圳市民中心、会展中心、新证券交易所，广深港高铁客运专线福田枢纽站，以及购物公园站地铁出口。距离罗湖火车站仅需15分钟，深圳北站20分钟，前往深圳湾口岸15分钟，蛇口港和深圳宝安机场仅需35分钟，距福田/皇岗口岸仅10分钟车程，地理位置十分优越，交通方便快捷。酒店拥有391间豪华客房和套房，均设有豪华浴室和室内保险柜，配备宽带上网和其他先进的通讯设施。位于酒店35—41楼的贵宾楼层，专为高端商务客人所设计，提供顶级的个性化服务，例如专为贵宾楼层设置的个性化住店/离店手续、免费于行政楼层酒廊享用早餐和欢乐时光饮品等。酒店共拥有31个多功能会议厅包括气派非凡的皇冠假日宴会厅和演播厅，共可容纳3,000多人，均配备先进的会议视听设施，是安排大型会议、研讨会及宴会理想场所。酒店内还有各式各样的美食带来惊喜不断，客人不必外出，亦能尝遍环球美食：时尚的咖啡厅设有开放式厨房，提供亚洲特色的自助餐和各式中、西美食服务；和怡荟大堂吧以不拘一格的设计风格为客人提供了一个充满时尚感、舒适怡人且具有半私密性的商务休闲环境，供应多款颇具特色的经典鸡尾酒、香醇葡萄酒及进口啤酒，各种中西风味小吃、美妙下午茶、精美点心以及特制Lavazza咖啡等悉随享用；位于酒店四楼泳池畔的玛格丽特吧，供应各式饮品及小食，包括其招牌饮品玛格丽特鸡尾酒等，是您闲暇、放松的好去处；佳宁娜中餐厅设有多个独立的私人贵宾房，以提供特色潮州菜系为主；西村日本料理内设大厅和私人贵宾房，提供正宗日本寿司、铁板烧和各类日式风味食品；位于酒店4楼的图乐酒廊提供上等佳酿葡萄酒和极品雪茄，是高级行政人员休憩和商务客人聚会或派对使用的最佳选择。除此之外，酒店还设有水疗中心、健身中心、室外游泳池，定能让您体验张弛有道和真正放松的愉悦。 Crowne Plaza Shenzhen Futian is located in the heart of Futian Central Business District, withclose proximity to the Shenzhen International Convention & ExhibitionCenter, Guangzhou-Shenzhen-Hongkong Express Rail Link Futian Station &Futian Station Integrated Transportation Hub and 2 Subway Stations. It is only15 minutes to the Lowu Railway Station and Shenzhen Bay Port, 20 minutes toShenzhen North Railway Station, 35 minutes to Shekou Ferry Terminal andShenzhen Bao’an Airport, and 10 minutes to Futian/Huanggang Checkpoint. The391 well-appointed rooms and suites are equipped with broadband Internetaccess, luxurious bathrooms, state-of-the-art communications and entertainmentfacilities. Situated on the 35th to 41st floors of thehotel, The Continental Club provides the most luxurious accommodations fortravelers. The 31 function rooms including Grand Ballroom and one auditorium, can accommodate up to 3000people and provide the ideal Shenzhen venue for meetings, seminars, and socialevents. Thehotel has 5 restaurants and bars, including the Café Marco, serving a fusion of “Euro-Asian-Chinese” cuisine, Margarita Bar, Connect(Lobby Lounge), Carrianna Chiu Chow Restaurant, Nishimura Japanese Restaurant and Wine & CigarBar Le Cru. The hotel's fully equipped Fitness Centerincludes a gym, sauna, and outdoor swimming pool, and hotel guests can indulgein relaxing spa treatments at the internationally renowned Pure Spa.