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岗位职责
1.服从上级的工作安排;
2.按照行李服务流程和要求,为抵离客人提供行李搬运服务,并将每次运送情况做好记录;
3.协助做好大堂寻人服务和在大堂放置各类告示牌,及时撤换过期的告示牌并搬至指定的存放地点;
4.做好行李服务设备的清洁工作;
5.按照服务流程迎送客人,提供拉门服务;
6.维护出入车辆秩序,保证上下客车位和车道畅通;
7.阻挡精神病患者和衣冠不整者进入酒店,发现异常情况,立即与值班的保安人员或大堂经理联系,妥善处理;
8.准确回答客人的询问,主动做好服务工作;
9.保持岗位周围的环境整洁,发现果皮、纸屑、烟蒂等杂物及时捡掉;
10.下雨天,为上下车客人撑伞,并为客提供雨具存放及保管,并提供借伞服务;
11.熟悉酒店各种服务项目和营业时间,向客人推销酒店的各项服务,介绍酒店客房设施。了解本市交通、商业、旅游等方面资料;
12.随时听从接待员的召唤,迅速接受带房任务及为客提供物品转接服务;
13.为客人指路,认真回答客人的询问,尽量满足客人的需求;
14.负责分送邮件、报刊、报表、留言单及前厅通知等,并按规定登记和办理签收手续;
15.受理客人行李寄存及领取,并做好详细的存取记录;
16.协助大堂副理维持大堂秩序,控制好大堂内外的灯光;
17.积极参与酒店和部门组织的各项活动,完成上级交予的各项工作。
岗位要求
1.中专以上学历,具有1年以上从事前厅服务工作经历;
2.工作认真、作风细致、吃苦耐劳、反应灵活;
虚位以待? 诚聘英才 三亚鹿岭海湾维景国际大酒店坐落于美丽的三亚南边海港,依山面海,迷人的三亚港湾特色风景尽收眼底。地标式建筑“凤凰岛”近在咫尺,背靠著名的旅游风景区“鹿回头”,茂密的原始森林植被提供了充分的负氧离子,让客人体验高品质的全新的商务度假方式。 552间风格典雅、景致各异的豪华客房,将三亚美景尽拥怀中,独特的布局设计将浓郁的东南亚风情与本土文化完美融合。并配有独立行政楼层及行政酒廊,尊享您的专属便捷服务。西面山景房与鹿回头茂密森林亲密接触,推开阳台落地窗,热带清新的自然气息扑面而来,聆听山林风声鸟语,山脚瀑布流水潺潺,您只需闭上双眼用心感受自然的美妙。东面湾景房面朝大海,四季如春,国际游艇码头及港湾美景一览无余,超大观景阳台配有西式独立浴缸。夜幕降临,月色下繁华都市霓虹闪烁,宁静港湾游艇、渔船星星点点,仿佛将时空穿梭到了那美丽的“维多利亚港湾”……Located in the charming southern coastal line of Sanya and offering beautiful scenery, including famous Phoenix Island. Grand Metropark Bay Hotel Sanya is a luxury five-star hotel with modern design and luxurious facilities. At the back of the hotel is the dense primeval forest of the Lu Hui Tou hills, providing plenty of fresh air. The hotel offers a brand new vacation experience. The hotel is managed by HK CTS Hotels Company Limited.?Featuring more than 400 luxurious rooms with unique layout, rich tropical decorations mixed with local culture. Exclusive executive floor, where our Executive Lounge offers great view of Sanya and providing pampered services. Hill view rooms are close to the Lu Hui Tou scenery spot, you can simply open the window in the balcony to feel the fresh air, the beautiful bird singing and sound of the waterfall. Bay view room look towards the open sea, you can enjoy our spacious bathtub and overlooking the international yacht club harbor. When night falls, more light and color will be sprinkling like the stars and you would feel like you are in the beautiful “Victoria Harbor”......