招聘前厅副经理Assistant Front Office Manager_佛山东平保利洲际酒店 InterContinental Foshan Dongping招聘信息-最佳东方

job overview职位概述

· Assist in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence.

· 协助管理前厅部各方面工作，包括但不限于前台接待，行李服务，礼宾服务，商务中心，电话服务，客人预订来确保客人的满意度，使酒店利润最大化。遵守品牌规范。在前台经理缺席时代理其职位。

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

Be charming by being approachable, having confidence and showing respect.

Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：

亲切、充满自信、体现尊重来展现富有魅力的你。

理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。

见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

Duties and Responsibilities工作职责

· Assists the Front Office Manager in all aspects of their duties

· 协助前厅部经理的各方面工作

· Assist Front Office Manager in execution of the management of staff

· 协助前厅部经理管理员工

· Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition

· 监督前厅部员工，以确保来宾被及时的礼貌接待并得到充分的注意和重视

· Monitor Front Office and particularly Guest Relations personnel, to ensure IHG Rewards Club, known repeat guests and other VIPs receive special attention and recognition

· 监督前厅部，特别是客户关系人员，以确保IHG优悦会会员、常客和其它贵宾得到特别关照和尊重

· Control the availability of rooms, rooms types, accuracy of room count and rate categories

· 管理房间空余情况、房间类型、房间出租率和价格类型的准确性等

· Maximize occupancy, revenue and average rate while maintaining high service standards

· 在保持服务的高标准的同时将入住率、收益和平均价格最大化

· Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to

· 与客房部联系，保持客房形象，并遵守“到店即可入住”的政策

· Turn away guests if occupancies deem it necessary ensuring no good-will is lost

· 如无房则婉拒来客，以免丧失信誉

· Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met

· 与行政管家紧密联系，以确保客人的特殊需要、关于各类用品的需要和其它与客房相关的需要得到满足

· Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

· 掌握信用政策和程序，并与财务部密切联系，以确保信用程序的完全执行

· Know system recovery procedures

· 掌握系统复原程序

· Interpret computer reports

· 分析电脑报告

· Compile statistics for front office and provide reports relating to that area

· 为前厅部整编统计数字并提供与之相关的报告

· Continually check the accuracy of room count

· 不断检查房间出租率的情况

· Approve upgrades and special amenities in absence of manager

· 批准房间的免费升级及特殊设备的使用

· Maintain inter-departmental relationships to ensure seamless customer service

· 保持各部门之间的关系以确保对客服务畅通

· Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival

· 经常到大厅、接待处和收银台检查其整洁情况，并在贵宾到来前对贵宾房进行抽查

· Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

· 在考虑项目入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为前厅部员工准备高效的工作计划，安排节日和假日

· Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees

· 保持部门员工的行为、装束、卫生、制服穿着、外表和仪态标准

· Provide input for Front Office Departmental Meetings and deputizes in cases of absence

· 参加前厅部部门会议并在缺席的情况下负责代理

· Promote Inter-hotel sales and in house facilities

· 促进店际销售及完善内部设施

· Works with Superior and Human Resources on manpower planning and management needs

· 与上级领导和人力资源部一起进行人力规划和管理需求。

· Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

· 与上级领导和财务总监一起编制和管理部门预算。

aCCOUNTABILITY责任范围

Number of employees supervised –

管理的员工

Direct Duty Manager / Guest Service Center Manager / Chief Concierge/ Night Manager / Guest Service Manager / Club InterContinental Manager

直接值班经理，宾客服务中心经理，礼宾部经理，夜班经理，宾客服务经理，洲际俱乐部经理

Indirect N/A

间接无

Annual Operating Profit/Payroll Budget –

年度经营利润和薪金预算

· Department Budget and Headcounts.

· 部门预算和雇用员工

Key Metrics –

主要绩效指标

· Department Budget

· 部门预算

· Occupancy Level

· 入住率水平

· Employee Satisfaction Survey

· 员工满意度调查

Decision Making Responsibilities (Decision Rights) –

决策职责(决策权)﹣

· Department Budget

· 部门预算

· Matters pertaining to Front Office operations

· 与前厅运营相关的事宜

· Within the authority as assigned for Hotel Band 5 role

· 酒店职位5级所拥有职权范围

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills –

技能要求

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Good writing skills

· 具有良好写作技能

· Proficient in the use of Microsoft Office and Front Office System

· 熟练使用微软办公软件和前台系统

· Problem solving, reasoning, motivating, organizational and training abilities

· 具有解决问题，推理，号召，组织和培训能力

· Strong Leadership skills in managing teams

· 在管理队伍中有具很强的领导技能

· Ability to manage complex relationships

· 管理复杂关系的能力

Qualifications –

学历

· Bachelor’s degree in Hotel Administration, Business Administration or equivalent

· 具有酒店行政管理，商业管理或相关的学士学位。

Experience –

经验

· 4 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.

· 拥有4年酒店宾客服务工作经验，包括1年管理经验，或与此相当的教育和相关工作经验结合的背景

· Type and level of experience required may vary slightly based on size and complexity of operation

· 经验类型和程度的要求可能因运营规模和复杂性而略有不同。

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

佛山东平保利洲际酒店，位于粤港澳大湾区腹地——佛山新城，毗邻世纪莲体育中心，位置得天独厚。酒店拥有现代与典雅相结合的设计风格，深入洞悉的服务。餐厅提供滋味无穷的味觉盛宴，是商旅出行、公司宴请、休闲旅游的理想之选。酒店紧靠广佛线东平地铁站A出口，可直达佛山市区和广州市，距离佛山沙堤机场约30分钟车程，距离广州南站约30分钟车程，距离广州白云国际机场约70分钟车程。请将个人简历投递至:talent.icxc@polyhotels.com.InterContinental Foshan Dongping, is located in Foshan New City, the hinterland of Guangdong-Hong Kong-Macao Greater Bay Area, and adjacent to Foshan Sports Center. The hotel has a modern and elegant design style and in-depth service. Hotel restaurants provide endless taste feast. It is an ideal choice for business travel, company banquet and leisure tourism. The hotel is close to Dongping subway station of Guangfo line, and can directly reach Foshan City and Guangzhou City, about 30 minutes from Shadi airport of Foshan, 30 minutes from South Station of Guangzhou, and about 70 minutes from Baiyun International Airport of Guangzhou.