招聘布草&制服房主管 Linen & Uniform Room Supervisor_佛山东平保利洲际酒店 InterContinental Foshan Dongping招聘信息-最佳东方

job overview职位概述

· Supervise and inspect the work of laundry staff to ensure a high level of quality and productivity. Clean and store hotel linens/uniforms in a timely, organized manner to ensure that hotel’s laundry and linen needs are met.

· 监督和检查洗衣房员工的工作，确保高质量和高效率。及时，有条理的清洗和存放酒店的布巾和制服，确保满足酒店的洗衣和布巾的需求。

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

· Be charming by being approachable, having confidence and showing respect.

· Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

· Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：

· 亲切、充满自信、体现尊重来展现富有魅力的你。

· 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。

· 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

Duties and Responsibilities工作职责

· Oversee the implementation of laundry standards and procedures

· 监督洗衣房各项标准和工作程序的执行。

· Recommended changes to these standards and training needs on an ongoing basis

· 就这些标准和培训需求提供持续性的改进建议。

· Maintain a current and thorough knowledge of all laundry systems

· 对洗衣系统有最新和全面的知识。

· Open and close the shift and ensure effective shift hand over

· 负责管理接班和交班工作，以确保交接班过程的有效进行。

· Distribution and collection of keys

· 分发和收集钥匙。

· Management of all incoming and outgoing calls to Laundry Department

· 管理洗衣部门所有的呼入和呼出电话。

· Solve employee grievances

· 解决员工受到的不公正待遇问题。

· Direct task allocations and change according to volume and peak periods

· 依据工作量和高峰期等因素对工作进行分配及变更。

· Perform quality inspections

· 进行质量检查。

· Prioritize VIP or difficult guests

· 优先服务贵宾或难应付的客人。

· Liaise with Housekeeping for guest and hotel requirements

· 配合客房部满足酒店和客人的要求。

· Ensure laundry valet is processed and delivered in a timely manner

· 确保及时为客人提供洗衣服务并送还。

· Co-ordinate special projects (eg equipment routine service; stock inventories)

· 协调特别项目(如设备常规检修；存储用品)。

· Manage all special requests made by guests

· 处理客人所有的特殊要求。

· Ensure consistency within the department

· 确保部门内工作的一致性。

· Ensure you have complete knowledge of room types, layouts and facilities and the location of these

· 确保具有客房类型，设计，设施和位置的全面知识。

· Supervise laundry storage areas

· 监管洗衣房存储区。

· Maintain adequate stock levels

· 保持足够的库存水平。

· Complete stock takes as required

· 按要求完成库存盘点工作。

· Maintain stock levels

· 维持存货水平

· Conducts shift briefings to ensure hotel activities and operational requirements are known

· 进行交接班说明，确保了解酒店的工作和运营需求。

· Works with Superior and Human Resources on manpower planning and management needs

· 与上级领导和人力资源部一起进行人力规划和管理需求。

· Works with Superior Director of Finance in the preparation and management of the Department’s budget.

· 与上级领导和财务总监一起编制和管理部门预算。

aCCOUNTABILITY责任范围

Number of employees supervised –

管理的员工

Direct Dry Cleaner / Laundry Order-Taker / Seamstress / Laundry Valet / Uniform Attendant / Washer/ Presser / Linen Room Attendant

直接干洗工，洗衣房文员，裁缝，洗衣房助理，制服房服务生，水洗工，手烫工，布草房服务员

Indirect N.A.

间接无

Annual Operating Profit/Payroll Budget –

年度经营利润和薪金预算

· N.A.

· 无

Key Metrics –

主要绩效指标

· Timely delivery of guest laundry and Hotel Linen

· 及时送还客人衣物和酒店布草

· Cleanliness of guest laundry and Hotel Linen

· 客人衣物和酒店布草的清洁度

Decision Making Responsibilities (Decision Rights) –

决策职责(决策权)﹣

· Within the authority as assigned for Hotel Band 7 role

· 酒店职位7级所拥有职权范围

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills –

技能要求

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Able to speak, read and write English

· 具有说，读和写英语的能力。

· Proficient in the use of Microsoft Office

· 熟练使用微软办公软件

· Organizational and training abilities

· 具有组织和培训能力

Qualifications –

学历

· High School or Diploma in Hotel Administration, Hotel Management or equivalent

· 高中或酒店行政管理，酒店管理或相当的大专学历。

Experience –

经验

· 2 years laundry experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

· 最好拥有在相似规模酒店2年洗衣房工作经验，包括的管理经验或培训经验。

· Type and level of experience required may vary slightly based on size and complexity of operation

· 经验类型和程度的要求可能因运营规模和复杂性而略有不同。

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

佛山东平保利洲际酒店，位于粤港澳大湾区腹地——佛山新城，毗邻世纪莲体育中心，位置得天独厚。酒店拥有现代与典雅相结合的设计风格，深入洞悉的服务。餐厅提供滋味无穷的味觉盛宴，是商旅出行、公司宴请、休闲旅游的理想之选。酒店紧靠广佛线东平地铁站A出口，可直达佛山市区和广州市，距离佛山沙堤机场约30分钟车程，距离广州南站约30分钟车程，距离广州白云国际机场约70分钟车程。请将个人简历投递至:talent.icxc@polyhotels.com.InterContinental Foshan Dongping, is located in Foshan New City, the hinterland of Guangdong-Hong Kong-Macao Greater Bay Area, and adjacent to Foshan Sports Center. The hotel has a modern and elegant design style and in-depth service. Hotel restaurants provide endless taste feast. It is an ideal choice for business travel, company banquet and leisure tourism. The hotel is close to Dongping subway station of Guangfo line, and can directly reach Foshan City and Guangzhou City, about 30 minutes from Shadi airport of Foshan, 30 minutes from South Station of Guangzhou, and about 70 minutes from Baiyun International Airport of Guangzhou.