前厅经理Front Office Manager
1.2万-1.5万
停止招聘
发布于 2021-08-19
前厅经理Front Office Manager
1.2万-1.5万
佛山 | 5年以上 | 本科 | 招1人
停止招聘
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职位描述

FINANCIAL RETURNS:

财务回报

-Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.参与准备部门年度预算与财务计划。重点通过房价策略、筑房启动和排房管理,监控预算和控制人力成本和各项费用。

-Oversee night audit function and preparation of daily financial reports.监管夜审工作并准备每日财务报告。

-Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.开发各种计划,通过前台过路客管理和增销从而提高客房出租率和平均每日房价。

PEOPLE:

员工团队

-Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.处理员工日常事务,计划并分配工作,为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈,协助解决各种员工矛盾,提高员工绩效。

-Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.对全体员工实施教育与培训,确保所有工作符合国家、各省市与地方的法律和安全法规。确保为员工提供适当的培训,保证为他们配备完成工作所需的各种工具和设备。

-Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.确保员工获得与操作系统、安全、现金处理流程、服务和标准有关的恰当培训。

GUEST EXPERIENCE:

宾客体验

-Ensure front office staff provides guests with prompt service, professional attention and personal recognition.确保前厅员工为宾客提供快捷、专业和个性化的服务。

-Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.确保宾客抵达酒店时受到欢迎和问候,把握时间和宾客进行交流。以恰当的方式对宾客的投诉予以回应,通过与宾客建立良好的关系并获取反馈,不断提升宾客满意度。

-Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.对前厅和公共区域进行例行检查,若发现任何问题马上采取行动。

RESPONSIBLE BUSINESS:

企业责任

-Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.核查账单指令和宾客信贷情况,按酒店信贷政策操作,确保以安全方式处理所有交易。

-Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.为团队成员提供PBX流程培训,在紧急情况下担任酒店的主要联络人;可能需对酒店的安全负责,确保将偷窃、犯罪和其它风险降至最低。


Perform other duties as assigned. May also serve as manager on duty.完成其它分配的任务,可能需要担任值班经理。

其他要求
语言能力:英语-熟练
计算机能力:熟练
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公司地址
广东省佛山市顺德区乐从文华南路8号 地铁:广佛地铁东平站A出口
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
佛山东平保利洲际酒店,位于粤港澳大湾区腹地——佛山新城,毗邻世纪莲体育中心,位置得天独厚。酒店拥有现代与典雅相结合的设计风格,深入洞悉的服务。餐厅提供滋味无穷的味觉盛宴,是商旅出行、公司宴请、休闲旅游的理想之选。酒店紧靠广佛线东平地铁站A出口,可直达佛山市区和广州市,距离佛山沙堤机场约30分钟车程,距离广州南站约30分钟车程,距离广州白云国际机场约70分钟车程。请将个人简历投递至:talent.icxc@polyhotels.com.InterContinental Foshan  Dongping, is located in Foshan New City, the hinterland of Guangdong-Hong Kong-Macao Greater Bay Area, and adjacent to Foshan Sports Center. The hotel has a modern and elegant design style and in-depth service. Hotel restaurants provide endless taste feast. It is an ideal choice for business travel, company banquet and leisure tourism. The hotel is close to Dongping subway station of Guangfo line, and can directly reach Foshan City and Guangzhou City, about 30 minutes from Shadi airport of Foshan, 30 minutes from South Station of Guangzhou, and about 70 minutes from Baiyun International Airport of Guangzhou.
广东省佛山市顺德区乐从文华南路8号 地铁:广佛地铁东平站A出口
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