招聘宴会主管Banquet Supervisor_佛山东平保利洲际酒店 InterContinental Foshan Dongping招聘信息-最佳东方

JOB OVERVIEW 职位概述

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know

which means we need you to:

· Be charming by being approachable, having confidence and showing respect.

· Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

· Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：

· 亲切、充满自信、体现尊重来展现富有魅力的你。

· 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。

· 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

Duties and Responsibilities工作职责

The incumbent will be adequately empowered to make decisions in various situations relating to guest complaints, staff issues and other coordinating department issues. Responsible for ensuring that food and beverage sales are properly processed through the electronic register and that all dockets and cash are accounted for in accordance with Sheraton Policy and Procedures and to provide service to guests as and when directed by the Restaurant Managers.

Leading the associates to provide excellent service to the guests and achieve department goals and objectives.

· 有权在特定的场合对客人的投诉、员工放权及与其它部门的沟通作出相应处理决定。确保所有客人消费都正确无误的输入电子计算系统。另确保所有票据及现金都按照宴会厅的正确步骤完成。同时依照宴会厅经理的指示对客人提供高质量的服务。带领小组成员出色完成上级交代任务，确保员工给客人提供优质的服务并达到部门目标。

Supervise Outlet Operations During Assigned Shifts

在当班期间管理宴会厅运行

· Ensure all the staff to carry out the task according to the S&P

· 确保员工按照标准与程序完成任务

· 监督付款情况和每日的结帐工作和每日的结帐工作

· Assist with the maintenance of equipment

· 监督设备的维护工作

· Control stock and monitor stock security procedures

· 控制存货并控制存货安全程序

· Assist with functions

· 监督员工行使职责

· Assist with outlet service

· 监督宴会厅服务

· Assist with the implementation of purchasing procedures

· 监督采购程序的完成

· Assist with handling and store stock according to stock control procedures

· 按照存货控制程序处理和储存存货

· Training, development and rostering of staff.

· 培训、发展和管理员工

· Determining and implementing on going training needs for associates at different levels.

· 根据员工实际情况实行因材施教的培训

Supervise service operations of the unit/ outlet

· 在部门/单元/服务点内监督操作管理

· Assist in the resolving and the prevention of grievances

· 避免和调解报怨

· Help to Counsel staff and prevent work related problems

· 与员工沟通避免与工作相关的矛盾

· Assist in resolving disputes

· 解决争端

· Assist in the Discipline staff

· 约束员工遵守纪律

· Maintain a positive working attitude.

· 保持一个积极的工作态度

· Take part in the recruitment of staff

· 参与员工招聘

· Assist with the planning of orientation programs

· 协助计划和实施入店教育

· Assist with the preparation of staff rosters

· 协助准备员工花名册

· Assist with maintaining up-to-date staff records

· 协助维护现有员工记录

· Facilitate multi-skill, ensuring maximum flexibility of staff rotation to busy areas all exercised

· 鼓励员工掌握多技能以保证员工在工繁忙时最大的工作适应性

· Assist the manager with staff training and development

· 协助员工培训与发展

· Conduct job related associate performance appraisals

· 建立员工工作表现测评

· Provide ongoing advice and support to staff under your supervision

· 给予所管辖的员工以不断的建议和支持

· Monitor associate performance

· 指导员工表现

· Carry out appropriate management practices that provide staff motivation and communication

· 实施合适的管理方式给予员工动力和沟通

· Provide one to one instruction to staff members when required

· 必要时对员工进行个别面对面指导

· Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication

· 以职业的、肯定的方式与部门和酒店员工建立起亲密关系以促进团队精神和有效的双向交流

· Deal effectively with guests and workplace colleagues from a variety of cultures

· 与具不同文化背景的客人和同事有效沟通

· Work effectively in a team

· 在团队内有效工作

· Assist in the preparation and maintain files, reports, letters, memorandums and other relevant business documentation

· 准备和维护文档、报告、信函、备忘录和其它相关业务资料

· Ensure a daily logbook for the outlet is maintained with information as to covers, revenues, special events, quest praise and complaints and other notes happenings. The logbook is left every night for Director of F & B’s information & signature

· 确保在宴会厅的每日工作日志中记录下餐具情况，收入和利润，特殊事件，客人表扬和投诉及其它需记录下的事件。工作日志每天工作结束前需交给餐饮总监过目和签字

· Ensure all reporting and servicing deadlines are met on a timely basis

· 保证所有报告和服务都按时完成

· Carry out other tasks as directed by your supervisors

· 完成你上级交待的其它任务

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills –技能要求

· Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

· 完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

· 持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。

· Problem solving, reasoning, motivating, organizational and training abilities.

· 具有解决问题，推理，号召，组织和培训能力

· Good writing skills

· 具有良好的写作技能

· Leadership Skills

· 具有领导能力

Qualifications –学历

· Diploma in Hotel Management, Food & Beverage, or related field.

· 酒店管理，餐饮或相关专业的大专学历。

Experience –经历

· 3years related experience, including supervisory experience, or an equivalent combination of education and experience

· 3年相关工作经历，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

佛山东平保利洲际酒店，位于粤港澳大湾区腹地——佛山新城，毗邻世纪莲体育中心，位置得天独厚。酒店拥有现代与典雅相结合的设计风格，深入洞悉的服务。餐厅提供滋味无穷的味觉盛宴，是商旅出行、公司宴请、休闲旅游的理想之选。酒店紧靠广佛线东平地铁站A出口，可直达佛山市区和广州市，距离佛山沙堤机场约30分钟车程，距离广州南站约30分钟车程，距离广州白云国际机场约70分钟车程。请将个人简历投递至:talent.icxc@polyhotels.com.InterContinental Foshan Dongping, is located in Foshan New City, the hinterland of Guangdong-Hong Kong-Macao Greater Bay Area, and adjacent to Foshan Sports Center. The hotel has a modern and elegant design style and in-depth service. Hotel restaurants provide endless taste feast. It is an ideal choice for business travel, company banquet and leisure tourism. The hotel is close to Dongping subway station of Guangfo line, and can directly reach Foshan City and Guangzhou City, about 30 minutes from Shadi airport of Foshan, 30 minutes from South Station of Guangzhou, and about 70 minutes from Baiyun International Airport of Guangzhou.