岗位职责
1、直接向前厅部负责人汇报并就所有与宾客服务及酒店运作相关的问题进行沟通;
2、参与各项前台的工作。发现并上报工作中出现的问题;
3、掌握当天到店及离店的重要宾客,回头宾客。
4、在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷。
5、与住店宾客保持良好沟通以了解宾客之喜恶(喜好),协助宾客解决疑难事宜。
6、做好每日对住店宾客的电话拜访工作,搜集宾客意见并及时采取跟进措施与向上级反映。
任职要求1、至少3年以上前厅部对客服务工作经验,包含1年以上主管经验;
2、掌握前厅部工作知识并且十分熟悉前厅部日常运行;
3、良好的英语能力及沟通技巧;4 、具备较好的组织以及解决问题的能力。
合景泰富地产控股有限公司(香港联合交易所上市编号:1813),是广州市处于领先行列的大型房地产开发商之一。自1995年创立以来,合景泰富地产一直专注于高品质物业的开发,业务涉及住宅、别墅、酒店式公寓、酒店、超甲级写字楼、资产经营、物业管理等多个发展领域,是一家实力雄厚稳固、产品多元化的地产企业。 木莲庄The Mulian Urban Resort Hotels,是由合景泰富地产控股有限公司 (广州W酒店、广州康莱德酒店等国际品牌合作酒店优质业主)按高星级标准打造的极具艺术气息的自营精品商务酒店品牌。 广州珠江新城木莲庄酒店作为合景泰富地产控股有限公司(香港联交所上市编号:1813)旗下首家自营精品酒店。酒店位于繁华的天河区珠江新城中心金穗路。毗邻广州国际会议展览中心、广交会琶洲展馆、美国驻广州总领事馆签证处、广州国际金融中心IFC、广州火车东站、广州大剧院、广东省博物馆、花城广场、广州塔及亚运会开幕场馆海心沙,距离充满活力的CBD商业中心举步之遥。酒店一侧的珠江公园,带给您繁华都市中的自然与宁静。The Mulian Guangzhou ZhuJiang New Town is the first boutique hotel that is owned and managed by KWG Property Holding Limited (SEHK: 1813). Located at the heart of the new CBD of Guangzhou at Jin Sui Road in Zhujiang New Town, The Mulian Guangzhou is within 3-10 min driving distance of such Guangzhou landmarks as the Guangzhou International Convention and Exhibition Centre, the International Finance Centre, Guangzhou East Railway Station, Guangzhou Opera House, Guangdong Museum, Huacheng Square, Haixinsha Island (The venue of the opening and closing ceremony of the Asian Games 2010), the new Consulate General of the United States and the iconic Canton TV Tower. Overlooking from the north of Zhujiang Park, The Mulian Guangzhou serenades guests with the rare natural and serene atmosphere in Guangzhou. 酒店共有160间客房,包括舒适客房、精英客房、豪华客房以及独树一帜的木莲套房可供选择。宾客可以在酒店范围内,全天候享受便利的高速无线WIFI互联网接入。 超过50多个卫星电视频道,让您随时了解时事新闻资讯或欣赏来自全球各地的精彩节目。160 unique rooms: including 44 Cosy Rooms; 87 Elite Rooms; 20 Deluxe Rooms and 9 Mulian Suites. The Mulian Guangzhou provides: Complimentary coffee, tea, snack and fruit are available in the Executive Lobby Lounge all day. Wireless internet access is available in the hotel. All guestrooms are equipped with KING KOIL® mattresses and feature 42 inch LED televisions offering more than 50 Satellite TV channels. All rooms feature a multi-media control panel with HDMI, AV, VGA and USB sockets. “心境遇自然”——酒店由台湾知名的境新设计工作室独具匠心创意设计,并由新加坡 MAPS DESIGN STUDIO担任酒店艺术及室内设计顾问。 现代简约风格,将自然、艺术和雅致的精髓完美融合至酒店的空间之中。 来自全球各地的艺术藏品伴随着空气中淡淡的清香,让您随处可体会木莲庄酒店对品味文化的用心。在木莲庄酒店,您的出行节拍和我们的服务旋律和谐交织。我们将用高品质的服务,令每一位宾客都感受到木莲庄品牌独特的用心和关怀。 "Where Heart Found In Nature" – The Mulian Guangzhou is designed by Exclusive Design Taiwan Inc., with Singapore MAPS DESIGN STUDIO acting as the art and interior design consultant. Blending modernism and minimalism, The Mulian Guangzhou boasts a fusion of art and nature. Guests will experience the Mulian culture through its art pieces collection from all around the world on display. The sensual experience is enhanced by elegant scented air circulation. No matter visiting for business or leisure, guests at The Mulian Guangzhou will be served by our professional team trained to ensure the highest level of care to the smallest details. 广州珠江新城木莲庄酒店愿成为您商务来访广州的必然之选。The Mulian Guangzhou ZhuJiang New Town looks forward to serving you! 酒店拥有160间珠江新城CBD最安静舒适的客房;全部客房均使用美国King Koil星级睡床;酒店范围内全天候覆盖高速无线WIFI互联网接入;客房内多媒体面板,配有HDMI、AV、VGA、USB等接口;来自全球各地的艺术藏品,随处可体会木莲庄品牌的文化品位。The Mulian Guangzhou provides:Complimentary coffee, tea, snack and fruit are available in the Executive Lobby Lounge all day;Wireless internet access is available in the hotel;All guestrooms are equipped with KING KOIL® mattresses; and feature 42 inch LED televisions offering more than 50 Satellite TV channels;All rooms feature a multi-media control panel with HDMI, AV, VGA and USB sockets. 距离城市中轴线地标广州塔5公里,15分钟车程;距离白云机场32公里,40分钟;距离琶洲国际会展中心7公里,11分钟车程; 距离广州东站4.5公里,9分钟车程;距离广州南站30公里,32分钟车程。Within 15 min driving distance and 5km away from the Canton Tower;Within 40 min driving distance and 32km away from the Baiyun Airport;Within 11min driving distance and 7km away from the Canton Fair International Exhibition Center;Within 9min driving distance and 4.5km away from the Guangzhou East Railway Station;Within 32min driving distance and 30km away from the Guangzhou South Railway Station. 广州市天河区金穗路715号 邮政编码:510627715 Jinsui Road Tianhe District Guangzhou 510627www.themulian.com T: 86 20 8353 8888 F: 86 20 83538999