• 岗位晋升
• 技能培训
• 职业规划
• 五险一金
• 带薪年假
• 包吃包住
• 年终奖金
• 节日礼物
• 员工生日礼物

Duties and Responsibilities工作职责
FINANCIAL RETURNS财务回报
Proactively seeks out opportunities to increase revenues for the Club Intercontinental.
寻找机会来增加洲际俱乐部的收入。
Assist to commence revenue budget preparation as per budget schedule.
协助根据预算计划开始准备预算工作。
Prepares monthly Program Statistics as well as other statistical reports pertinent to the operations of the Club Intercontinental.
制订每月的有关洲际俱乐部运营情况的计划统计表
Develops programs and reviews standards of service and facilities to target increased revenues and excellence in the local and international market.
构思计划并回顾服务和产品的标准以便在国内外市场上达到增加收入和最优服务的目标。
 
PEOPLE员工团队
Ensures that proper training of staff is done such that staff has the necessary skill to perform duties with maximum efficiency.
确保给每一位员工进行培训，以使员工有能力最有效地在其岗位上工作。
You will resume the duties of the Club Manager in his/ her absence
当俱乐部经理不在时涵盖他们的班次。
Your will supervise all Club Floor Attendants and Butler in all areas belonging to the Club Floor (Club reception, Club Lounge, meeting room), and GRO of member counter
你应主管所有从属于俱乐部楼层区域（俱乐部接待、俱乐部酒廊、会议室）的所有俱乐部楼层服务员和管家, 还有会员专区的宾客关系主任
You are to supervise and guide the Club Floor Attendant, butlers & GRO to ensure their performances meet the standards set
你应主管且指导俱乐部服务员，管家和宾客关系主任确保他们的表现符合标准。
Ensures that all staff are aware of emergency procedures at all times.
确保员工始终掌握处理紧急事件的程序。
 
GUEST EXPERIENCE宾客体验
You are to see that all guests are attended according to their individual needs and that the service is conducted according to the standards set
你应关注到所有客人根据他们的个人需求被服务且这些服务是按照标准所安排的。
Maintains an active presence at the Club intercontinental to directly supervise the Service Associates attending to the guests.
保持对洲际俱乐部的监管以直接监督前台服务员的对客服务情况。
Ensures availability of Club intercontinental & member related material supplies at all times.
始终保证洲际俱乐部和会员相关资料有足够的后勤补给。
Double checks guest folios for completeness and accuracy.
核对客人帐单以确保其完整性及准确性。
Confirms the number of “due out” guests and scheduled late departures.
确认预退房的数量和对延迟退房的客人做出计划安排。
Coordinates with the Concierge whenever necessary.
如有需要与礼宾部随时保持协调。
 Ensures that entries in every registration are properly encoded in the computer system.
确保将每一位入住登记的客人资料都相应输入电脑。
Ensures ability of Club intercontinental staff to implement a manual back-up system for Front Desk functions in case of computer breakdown.
确保洲际俱乐部员工在系统崩溃时有能力进行手工操作。
Administers the usage of safety deposit boxes.
掌握使用保险箱的使用情况。
Ensures group arrivals and billings are properly prepared and executed.
确保预抵团队的帐目安排得到恰当的准备和安排。
Maintains an operations logbook.
维护和使用工作日志。
Oversees room allocations to ensure that guest requests are met while ensuring both guest satisfaction and optimum rooms’ revenue.
监控房间分配情况，以确保让客人满意和让客房利益最大化的双赢状态。
Advises the Guest Service Manager – Credit of any potential credit risks and other related guest problems.
如有潜在的信贷危险或其有关客人的问题，及时通知宾客服务经理。
Interact with guest at all opportunities, play a customer contact role.
应利用所有机会与顾客交流，起到对客沟通的作用。
You will handle and encourage guest comments and follow up the result
你应负责和积极跟进客人的需求至问题解决到底。
Promote IRC membership program & AMB program.  Ensure IRC membership program & AMB program running smooth & achieve IHG Group Target. Familiar with enrolment procedure & membership benefits。 Communicates all information regarding IRC & AMB program updates and activities to the hotel.
推动忧悦会会员计划和大使计划。确保忧悦会会员计划和大使计划顺利实行并且达到洲际集团的标准。熟悉会员加入程序和会员优惠计划。忧悦会会员计划和大使计划在酒店的所有更新和活动都要及时与员工沟通。
Monitors the quality of service in the Club Intercontinental to ensure that the standards are maintained.
监控洲际俱乐部的服务质量以确保达到运营标准。
 
RESPONSIBLE BUSINESS企业责任
Assist Club Manager to ensure a smooth and efficient service in the Club Lounge
协助俱乐部经理确保俱乐部酒廊提供顺利和有效地服务。
Ensures that procedures set with regards to guest confidentiality are strictly adhering to.
确保有关对客保密的程序，严格地得到执行。
 Ensures strict key control procedures are adhered to.
保证严格执行钥匙控制程序。
Reduces waste materials and supplies by adhering to the Company’s guidelines on re-using and re-cycling.
遵守公司循环再利用制度来减少物资和供给的浪费。
Maintains clean and orderly work surroundings.
保持干净整洁的工作环境。
Conserves water & energy by adhering to the environmental / energy conservation checklist for area.
执行环保条约，检查清单来实现节水和节能。
Participates in activities concerning the protection of the environment.
积极参与环保活动。
Must assist and promote inter-hotel sales and in-house facilities.
必须帮助和促进酒店中的销售和维护酒店设施。
Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。

InterContinental Guangzhou Exhibition Center is InterContinental’s first hotel in Guangzhou, adjacent to the landmark China Import and Export Fair Complex and faces the beautiful Pearl River. It is a top business hotel, featuring pillarless grand ballrooms with a 180-degree view over the river. It has a great number of multi-function rooms, with 350 spacious, elegantly-furnished guestrooms and suites, restaurants, bars, a Spa and Fitness Center. Inspired by the China Maritime Silk Road, the hotel's interior design provides insight into the local culture and history and makes the hotel an important part of its guests' global travel experience.    广州保利洲际酒店坐拥得天独厚的地理优势，毗连中国进出口商品交易会展馆，黄埔古港、琶洲塔和琶醍等景点约10分钟车程。酒店距离广州白云国际机场约45分钟车程，宾客可乘地铁或有轨电车往返珠江新城和广州塔。 酒店的室内设计以中国海上丝绸之路为灵感，设计细节巧妙融合，优雅地呈现历史古港口风貌和羊城风土人情。 酒店拥有350间宽敞的江景或城景客房，4间餐厅和酒吧，其中包括出品上等牛排的恰餐厅、地道粤菜的御公馆中餐厅以及顶楼景观餐厅和酒吧。 酒店设有洲际水疗、健身中心、室内恒温泳池以及可览珠江风景的户外池畔平台。同时拥有多个活动面积不等的会议场地，无柱水晶宴会厅面积达1,800平方米，并配有高科技的全息投影设备，180度透明玻璃景观宴会长廊可览珠江美景。