招聘Night Manager夜班经理_广州保利洲际酒店招聘信息-最佳东方

Duties and Responsibilities工作职责

· Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking

· 在夜班期间视察一线各部门和二线各部门，包括前厅部、客房部、大厅、餐饮营业场所、公共区域和停车场

· Meet and Greet VIPs

· 迎接贵宾

· Handle all Complaints

· 处理各种投诉

· Ensure working of all Front Office Policies and Procedures

· 确保前厅部所有政策和工作程序都得到遵守

· Ensure effective shift hand-over

· 确保有效的交接班

· Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures

· 熟悉前厅部电脑系统，并了解后备工作程序和系统恢复程序

· Efficient check in and check out process

· 保证入住和离店手续办理工作的效率

· Review and monitor early morning wake up procedures

· 检查和监督早晨的唤醒服务工作

· Maintain correct guest registration cards

· 保持来客登记卡的准确无误

· Maintain special programs (eg frequent flyer; IHG Rewards club)

· 维护特殊活动项目（如“常旅客奖励计划”和“IHG优悦会”）

· Effective management of incoming and outgoing calls

· 对打进和打出酒店的电话进行有效管理

· Maintain current Hotel information

· 及时更新酒店信息

· Provide information on memberships

· 提供关于入会的信息

· Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book

· 在交接班时向主管汇报所有解决与未解决的问题，并将之记录在工作日志上

· Complete knowledge of all room types, hotel matrix, and facilities

· 完全掌握所有关于房间类型、酒店布局和设施的信息

· Review room inventory to prepare last minute heavy pick up

· 检查可卖房间数以备临时预定的大量增加

· Go through upcoming arrivals to ensure any necessary actions have been taken ahead to maintain the exceptional customer service.

· 检查第二天的预抵，确保相关的安排有提前准备。

· Prepare any necessary reports for day time operation

· 准备好第二天的运营所需要的报表

· Operate communication equipment

· 操作通信设备

· Ensure staff adhere to Standards and Procedures for cash handling

· 确保员工遵守现金处理标准和程序

· Maintain own cash float

· 保持自己的现金浮动

· Correct banking

· 保证银行业务的正确无误

· Update Guest History Maintenance

· 维护更新客史档案

· Prepare contingency reports

· 准备应急报告

· Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed

· 对夜岗人员进行监督，包括外包人员、搬运工、保洁人员、客房服务人员等，并与人力资源部门合作，以确保对上述人员的工作情况进行有效管理

· Schedule patrol with security through entire hotel, especially where potential harm exists, for example, swimming pool, to prevent any unnecessary issue happen. During the patrol, to check if there is any damage caused or any facility malfunction

· 与保安部对整个酒店进行计划的巡逻，尤其是那些可能存在潜在危险的地方,例如泳池，以确保不必要的事件的发生. 在巡逻过程中，随时检查酒店公共区域是否有损坏和确保酒店设施正常运作

· Oversees the Night Audit Function

· 监督夜审工作

o Develop, update and train standards and procedures

o 就各项标准和程序进行开发、更新和培训

o Produce Revenue Reports

o 制订收入报告

o Perform file back up maintenance

o 做好档案备份维护工作

o Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers

o 检查所有夜审工作和前厅部及各营业场所的日常销售交易的核对，对所有收银机进行检查并向经理报告各种异常情况

o Week end and Month end reports completed in line with policy

o 依照政策规定完成周小结和月度小结

o Advise Line Managers of recurring errors

o 就反复出现的失误情况向经理提供建议

InterContinental Guangzhou Exhibition Center is InterContinental’s first hotel in Guangzhou, adjacent to the landmark China Import and Export Fair Complex and faces the beautiful Pearl River. It is a top business hotel, featuring pillarless grand ballrooms with a 180-degree view over the river. It has a great number of multi-function rooms, with 350 spacious, elegantly-furnished guestrooms and suites, restaurants, bars, a Spa and Fitness Center. Inspired by the China Maritime Silk Road, the hotel's interior design provides insight into the local culture and history and makes the hotel an important part of its guests' global travel experience. 广州保利洲际酒店坐拥得天独厚的地理优势，毗连中国进出口商品交易会展馆，黄埔古港、琶洲塔和琶醍等景点约10分钟车程。酒店距离广州白云国际机场约45分钟车程，宾客可乘地铁或有轨电车往返珠江新城和广州塔。酒店的室内设计以中国海上丝绸之路为灵感，设计细节巧妙融合，优雅地呈现历史古港口风貌和羊城风土人情。酒店拥有350间宽敞的江景或城景客房，4间餐厅和酒吧，其中包括出品上等牛排的恰餐厅、地道粤菜的御公馆中餐厅以及顶楼景观餐厅和酒吧。酒店设有洲际水疗、健身中心、室内恒温泳池以及可览珠江风景的户外池畔平台。同时拥有多个活动面积不等的会议场地，无柱水晶宴会厅面积达1,800平方米，并配有高科技的全息投影设备，180度透明玻璃景观宴会长廊可览珠江美景。