招聘Digital Marketing Manager电子商务经理_广州保利洲际酒店招聘信息-最佳东方

DUTIES AND RESPONSIBILITIES工作职责

OUR PEOPLE:

员工团队

· Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments.

同事，上级团队和部门间相互帮助，互相信任

· Communicate well to ensure effective shift hand-overs

有效的与同时沟通以确保顺利的工作交接

· Actively participate in meetings

积极地参加和组织会议

· Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication

以专业和积极的工作态度影响部门内和酒店内的同事，提升团队的士气和高效地完成工作

GUEST EXPERIENCE:

宾客体验

· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.

有礼貌，有效率的处理所有外部客户和内部客户的投诉，并保证所有的问题都满意的被解决。

· Anticipate guest needs, handle guest enquires, and solve problems

预测客人需求，处理客人要求，并且解决问题

· Create a positive hotel image in every interaction with internal and external customers

在与内部客人和外部客人的交流中建立一个积极正面的酒店形象

· Adhere to hotel brand standards

了解品牌标准

· Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

保持高质量的出品和服务以便在向客人销售酒店服务和设施时说明

· Assist guests and escort them to locations within the hotel at their request

当客人提出请求时，协助和陪同客人到达他要去的酒店区域

· Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs

了解酒店的特别推广计划和活动以便在客人有需求的时候作出回应

· Maintain current Hotel information to be able to provide information to guests

了解酒店目前的所有信息以便向客人提供咨询

RESPONSIBLE BUSINESS:

企业责任

· Attend marketing meetings/regional sales and marketing monthly conference calls

参加市场会议，地区月度市场销售电话会议。

· Attend key marketing meetings and follow-up on meeting tasks.

出席重要的市场推广会议并跟进会议确认的任务。

· Deal with telephone/fax/email inquiries

处理电话，传真和电子邮件的询问。

· Arrange journalist familiarizations/visiting journalist programs and site inspections as required

安排采访工作，了解和拜访采访节目并在必要时进行现场考察。

· Ensure administration documents required for marketing are correct (eg: internet listings, advertising, and booking of directory advertising)

确保市场工作所需的行政文件信息准确(即互联网清单，广告，广告名录的预订)。

· Hotel online store, e.g. Wechat/meituan/OTA achieve target

线上渠道完成既定预算，包括但不限于：微信商城/美团点评/线上旅行社

· Monitor hotel photography shooting/talent where required

监督酒店的拍摄工作进度及成果。

· Assist with promotions (eg: seasonal sales promotions and special events)

协助促销工作(季节性销售促销和推广活动)。

· Maintain collateral and conduct occasional audit

维护宣传品并进行抽查。

· Co-ordinate generic IHG merchandise and hotel brand

· 协调洲际酒店集团的商品和酒店品牌。

· Co-ordinate hotel brand standards collateral

协调酒店品牌规范宣传资料。

· Proof read copy of advertising, collateral and press releases where appropriate

必要时审阅广告，宣传印刷品和新闻公报。

· Monitor hotel generated content on social media platforms.

监督酒店在社交媒体渠道发布的信息。

· Assist with brand standards policing

协助品牌规范工作

· Work in line with business needs

依照业务需求开展工作。

· Hotel yearly giveaway update

酒店礼品定期更新检查

QUALIFICATIONS AND REQUIREMENTS

任职要求

Bachelor’s degree / higher education qualification / equivalent plus 4 years of related experience. Some supervisory experience also preferred.

学士学位及以上，4 年相关工作经验。具有管理经验者优先考虑。

This job requires ability to perform the following:

此职务要求有能力完成下列活动：

· Use a keyboard to generate various work-related documents

使用键盘生成各种工作相关的文档

· Handling objects, files, training materials and equipment, etc.

处理事物、文件、培训材料和设备等。

Other:

其他：

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with employees, vendors, and corporate human resources and legal staff.

在与他人交互时需要大量使用沟通技能；显示有能力与员工、供应商、企业人力资源和法律人员打交道。

· Reading and writing abilities are utilized often when completing paperwork and management reports, giving and receiving instructions, and training.

在完成书面工作和管理报告、提供和接受指导、培训时需要频繁使用阅读和书写能力。

· Problem-solving, reasoning, motivating, organizational and training abilities are used often.

频繁使用问题解决、推理、激励、组织和培训能力等。

· May be required to work nights, weekends, and/or holidays.

可能需要在夜间、周末和假日期间上班。

InterContinental Guangzhou Exhibition Center is InterContinental’s first hotel in Guangzhou, adjacent to the landmark China Import and Export Fair Complex and faces the beautiful Pearl River. It is a top business hotel, featuring pillarless grand ballrooms with a 180-degree view over the river. It has a great number of multi-function rooms, with 350 spacious, elegantly-furnished guestrooms and suites, restaurants, bars, a Spa and Fitness Center. Inspired by the China Maritime Silk Road, the hotel's interior design provides insight into the local culture and history and makes the hotel an important part of its guests' global travel experience. 广州保利洲际酒店坐拥得天独厚的地理优势，毗连中国进出口商品交易会展馆，黄埔古港、琶洲塔和琶醍等景点约10分钟车程。酒店距离广州白云国际机场约45分钟车程，宾客可乘地铁或有轨电车往返珠江新城和广州塔。酒店的室内设计以中国海上丝绸之路为灵感，设计细节巧妙融合，优雅地呈现历史古港口风貌和羊城风土人情。酒店拥有350间宽敞的江景或城景客房，4间餐厅和酒吧，其中包括出品上等牛排的恰餐厅、地道粤菜的御公馆中餐厅以及顶楼景观餐厅和酒吧。酒店设有洲际水疗、健身中心、室内恒温泳池以及可览珠江风景的户外池畔平台。同时拥有多个活动面积不等的会议场地，无柱水晶宴会厅面积达1,800平方米，并配有高科技的全息投影设备，180度透明玻璃景观宴会长廊可览珠江美景。