Executive Housekeeper 行政管家
1.5万-2万
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发布于 2023-03-27
Executive Housekeeper 行政管家
1.5万-2万
广州 | 3年以上 | 学历不限 | 招1人
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职位描述

Duties and Responsibilities工作职责

Financial Returns: 财务回报:

·         Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity.

参与准备部门年度预算与财务计划。监控预算、控制费用,重点是提升工作效率。

·         Maintain proper inventory levels managing cost per room for supplies and labour

维持适宜的库存水平,控制单位客房的消耗品与人力成本。

 

People: 员工团队:

·         Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.  

处理员工日常事务,计划并分配工作,为每个员工设定工作绩效目标。为员工提供教导、辅导并给予定期反馈,协助解决各种员工矛盾,提高员工绩效。

·         Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.  

教育和培训员工遵守国家、各省市与地方的法律和安全法规。确保员工接受适当的培训,保证为他们配备完成工作所需的各种工具和设备。

·          May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods 

可能需要在高峰时段协助客房部员工工作,并协助大清洁项目

 

Guest Experience: 宾客体验:

·         Manage the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.  

负责客房部与洗衣房服务质量。安排客房和公共区域常规检查,确保家具、客房、设备、布草、公用卫生间、大堂区域的整洁并得到及时养护,确保宾客感到满意。    

·         Carry out the special needs and requests of guests, VIPs, repeat visitors and club members.

满足普通宾客、贵宾、常客和优悦会员提出的特别要求。 

·         Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction

对宾客的投诉予以回应,确保采取相应的行动予以解决或改正,确保宾客对此感到满意。

 

Responsible Business: 企业责任:

·         O Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents).  

及时、高效订购各种所需物资和设备,降低浪费,促进“绿色”环保(如: 循环使用容器、节约清洁剂 等)。

·         May be responsible for the security of lost and found items throughout the hotel.

可能需对酒店的安全负责,确保将偷窃、犯罪和其它风险降至最低。

·         Perform other duties as assigned. May also serve as manager on duty

完成其它分配的任务。可能需要担任值班经理。

aCCOUNTABILITY责任

·         This is a top housekeeping job in a full-service hotel which may include multiple sites and outlets with high volume catering and convention facilities. Typically manages a large number of staff.

此岗位是可能拥有较多场地和用餐场所,配备大量餐饮和会议设施的综合服务酒店客房部的最高职位。通常需监管大量员工。


QUALIFICATIONS AND REQUIREMENTS 任职要求

·           High School Diploma / secondary education / equivalent plus four years of housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred. Must speak fluent English. Other languages preferred.

高中、中等教育或同等学历,4 年客房部或洗衣房工作经验,有同等规模酒店工作经验及管理岗位工作经验者优先。具大专学历者优先。可熟练地运用英语对话,能同时使用其它语言者优先。


其他要求
国际联号工作经历:优先
语言能力:英语-良好
计算机能力:良好
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公司地址
中国广东省广州市海珠区阅江中路828号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
InterContinental Guangzhou Exhibition Center is InterContinental’s first hotel in Guangzhou, adjacent to the landmark China Import and Export Fair Complex and faces the beautiful Pearl River. It is a top business hotel, featuring pillarless grand ballrooms with a 180-degree view over the river. It has a great number of multi-function rooms, with 350 spacious, elegantly-furnished guestrooms and suites, restaurants, bars, a Spa and Fitness Center. Inspired by the China Maritime Silk Road, the hotel's interior design provides insight into the local culture and history and makes the hotel an important part of its guests' global travel experience.    广州保利洲际酒店坐拥得天独厚的地理优势,毗连中国进出口商品交易会展馆,黄埔古港、琶洲塔和琶醍等景点约10分钟车程。酒店距离广州白云国际机场约45分钟车程,宾客可乘地铁或有轨电车往返珠江新城和广州塔。 酒店的室内设计以中国海上丝绸之路为灵感,设计细节巧妙融合,优雅地呈现历史古港口风貌和羊城风土人情。 酒店拥有350间宽敞的江景或城景客房,4间餐厅和酒吧,其中包括出品上等牛排的恰餐厅、地道粤菜的御公馆中餐厅以及顶楼景观餐厅和酒吧。 酒店设有洲际水疗、健身中心、室内恒温泳池以及可览珠江风景的户外池畔平台。同时拥有多个活动面积不等的会议场地,无柱水晶宴会厅面积达1,800平方米,并配有高科技的全息投影设备,180度透明玻璃景观宴会长廊可览珠江美景。
中国广东省广州市海珠区阅江中路828号
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