招聘前台主管 Front Desk Supervisor_峨眉山恒邦艾美度假酒店招聘信息-最佳东方

SPECIFIC DUTIES 工作任务:

1. Responsible for the efficient and professional operation of the Front Desk, creating a productive and positive atmosphere, including relationship with other departments.

确保前台的运作专业有效，创造一个高效率，积极的氛围，并和其他部门保持良好的关系。

2. Ensure smooth check-in and check-out of all guests during peak hours, through properly handling guest accounts and with efficient service provided to all guests.

高峰时期在前台帮助顺利完成客人的入住及离店手续，认真处理客人账户以提供便捷的服务。

3. Knowledgeable about the Guest Services Manager’s operation and may have the night shift if the operation request.

了解宾客服务经理的工作程序，如果需要需上夜班。

4. Understand of brand standard, ES, and GSS process. Conduct the concern training to practice the said figures.

了解万豪集团品牌标准，员工满意度调查，宾客满意度问卷调查，加以培训以便提高相关指数。

5. Personally, handle the guest complains, seek assistance if needed, log all the guest complains and inform to DTS for filing.

处理客人的所有投诉，如须帮忙则寻求帮助，并将投诉内容及处理结果报告给乐意服务中心，以备存档。

6.Be familiar with all emergency plants and be able to act upon them.

熟悉各种救急设备并能操作。

7.Report any unusual occurrences immediately to the Front Desk Manager

向前台经理报告一切异常情况。

8. Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel such as Food and Beverage outlets, Banquet facilities, Fitness Club and be able to answer to all such guest related queries.

对客房、位置、客房用品以及其他餐饮、宴会、健康中心等方面的服务设施，了解并能解决客人的相关问题。

JOB SPECIFICATION 职位要求 :

1.Minimum 1years Front Desk working experience in the international hotel chain with at least 2 years related experience.

至少一年国际酒店前台管理经验, 2年前台相关职务经验。

2. Demonstrated strong communication and hospitality skills.

精通沟通及好客才能。

3.Should be fluent in Opera computer operations.

熟悉Opera操作系统。

峨眉山恒邦艾美度假酒店做为四川境内首家艾美酒店，由四川嘉恒达酒店投资管理有限公司（隶属于恒邦天府集团）投资7个亿兴建，于2019年1月正式营业。酒店位于国家5A级风景名胜区峨眉山之麓，属于峨眉山核心景区，坐山面湖。 Le Meridien Emei Mountain Resort is the first Le Meridien hotel in Sichuan province. It’s opened in January of 2019. Invested by Hengbang Tianfu Group. The hotel with a compelling location right next to the entrance to Mount Emei Scenic Area. Le Meridien Emei Mountain Resort is the ideal place to unlock this compelling destination. 作为万豪国际酒店集团的特色豪华品牌，艾美酒店倾心选址在人文气息浓郁处，在探索文化与美食的旅程中启发灵感。 Cultural heritage meets modern hospitality as you discover mount Emei. Explore some of the most historical and religious sites through sensorial moments and unexpected experiences. Unlock your destination with authentic and thought provoking experience at every turn. 酒店拥有338间雅致的客房与套房，采用时尚艺术的设计风格，打造富有创意且功能完善的空间。酒店开设新食谱西餐厅，提供本地传统美食和川派创意彩色；北纬29大堂吧，提供一系列独具创意的鸡尾酒、手工酿制的威士忌、口感清爽的起泡酒以及种类繁多的葡萄酒，也可以在此体验与众不同的Illy咖啡文化和当地风味的闪电泡芙； 2200 平米的会议空间及 800 平米的私有草坪，是圆满举办商务会议，社交聚会和婚庆宴请的理想场地；健身房配备高品质的力健健身器械，30*10 米的室内恒温泳池环抱于湖光山色中。 There are 338 rooms with vogue art style. The Latest recipe restaurant provide the international buffet dinner and breakfast. The N 29° bar serve the cocktail and beverages. The Illy Coffee and finger puff are the special offer here. The banquet hall is 800 square meters for events\wedding \ meeting etc. The health club with the fitness room\ swimming pool and two hot springs.