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•Maintains a steady flow of communication to FOM, AFOM and other section heads.
与部门经理、副经理及其它部门负责人保持经常稳定的沟通。
•Maintain well relationship with the government police, implement the police standard process.
与当地公安部门建立并保持良好的关系，执行宾客信息录入标准。
•Conducts appraising functions, observe associate’s performance and give the feedback or direct correctly, report their performance to the manager impersonality.
指导员工评估机制，客观观察员工表现并予以正确指导，向部门经理客观反映员工表现。
•Attend Front Office regular (departmental) meetings, conduct FO daily operation meeting.
参加前厅部例会，主持当班班组会议。
•Prepare and check various daily and monthly records and reports, and other reports as required.
按需求准备及检查各种日报表、月报表及其它工作报告。
•Ensure and oversee that the Guest Relations Officer and Lobby Ambassador’s shift procedures/duties are completed on time and are procedurally correct.
负责监督客户关系主任和大堂服务大使及时准确地完成本职的日常工作。
•Increase the Upselling revenue to achieve and exceeding the targets.
提高客房升销收入，完成并超越预算。
•Effectively resolve guest complaints有效解决客人投诉。
•To strict implement the process of free upgrade, complimentary welcome amenities or breakfast and complimentary transportation, to avoid loss the revenue.
严格执行客房免费升级、免费水果/饮品及免费早餐及免费接送赠送流程，避免酒店收入的损失。
•To strict control over the process of high balance, rebate, accounts transfer or adjustment, Le Club member points, monitor the pretty cash, all above process in according with finance policy.
监督押金不足、费用减免、转账调账、会员积分流程，监管分部门备用金，符合财务制度。
•Check VIP guest ledger report and make adjustment and report for any mistake. Ensure the accurate of all VIP guest's bills and expected departure guest bills.
检查重要客人的消费余额，如果发现任何错误应及时更正并记录，确保所有贵宾帐单的准确性。•Strong guest interaction and interpersonal skill.
优秀的对客服务和沟通技巧
•Good language ability in both Chinese & English.
优秀的中英文沟通能力。
•Able to train and motivated staff
有培训和激励员工的能力
•Independent,committed and well-organized.
独立性强、忠诚可靠并具良好的组织能力。
•Abilityto work under pressure.
能够在强大的压力下工作。
•Befamiliar with the Front Desk System, Opera System.
熟悉前台操作系统，Opera系统。
国际联号工作经历：优先语言能力：英语-良好
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酒店业--国际高端酒店/5星级
500-999人
中外合营(合资．合作)
Yalong Bay Mangrove Tree Resort is a unique luxury resort in China with truly “Balinese style” which located in Yalong Bay, Hainan Sanya. The hotel offers 518 rooms in which more than 70% of our rooms have the spectacular sea view of the Yalong Bay, while the remaining rooms are overlooking the landscaped garden or the lake and Laguna. Yalong Bay Mangrove Tree has the right mix of restaurants & bars and you can enjoy different taste of food all prepared by our master chefs. The pillar less Grand Ballroom with his 975 square meters can accommodate up to 1200 guests. For outside venues we can accommodate more as 3000 guests on our spacious beach front party lawn. 260 meters beautifully-landscaped beach, opened & unobstructed lobby are integral parts of the environmental and pristine design of the hotel. The hotel is 2 minutes drive to Yalong Bay Golf Course and 3 minutes drive to Yalong Bay Square.The hotel is just 45 minutes drive to Sanya Phoenix International Airport (45km) and only 35km from downtown and is conveniently accessible by hotel limousine or taxi.亚龙湾红树林度假酒店位于海南省三亚市亚龙湾国家旅游度假区，是由北京今典集团投资，美国SASAKI公司设计的中国独具巴厘岛热带风情的度假酒店。酒店拥有518间各类豪华客房，其中近70%的客房可将碧蓝辽阔的海景尽收眼底。中、西、泰、韩餐厅提供各类美食供您品尝。260米长的洁白沙滩和不同功能的户外泳池，为您提供各类水上运动。酒店拥有亚龙湾最大户外宴会场地，三块独立临海大草坪可容纳3000人户外草坪宴会。975平方米的无柱大宴会厅可同时容纳1200人，并可自由组合分隔。所有会议厅及多功能厅均配有先进的视听设备。酒店所有客房、餐厅、会议室、沙滩别墅和大堂区域均覆盖Wi-Fi网络，客人可以免费使用。酒店位于亚龙湾国家旅游度假区内，距亚龙湾高尔夫球场仅2分钟，距亚龙湾中心广场3分钟。从酒店到三亚凤凰国际机场需45分钟车程（约45公里），到三亚市区租酒店车或出租车也非常方便，仅35公里。员工福利 Staff Benefits 保险 Insurance全面的社会保险及住房公积金 Fully covered Social Security and Housing Fund免费用餐Free Meals所有员工可在员工餐厅免费用餐(包括休息日)。每位员工每日可享用三顿免费餐及工作餐夜宵Employees may take free meals in the Staff Canteen（include days off）.Every employees is entitled to three meals per day and duty supper.免费员工宿舍Free Dormitory酒店为每位员工提供舒适的员工宿舍，每个房间配备空调及床上用品。We will dedicate provide every employee comfortable dormitory, each room is equipped with air-conditioner and provides beddings. 免费员工班车Free Shuttle Bus酒店为员工提供高档舒适的员工班车。We will dedicate provide every employee comfortable staff shuttle bus.假期 Leave带薪年假、有薪病假、婚假、产假、晚育假、护理假等Paid Annual Leave, Medical Leave, Marriage Leave, Maternity Leave培训 Training入职培训、岗位技能培训、集团姐妹酒店交叉培训、部门交叉培训 、拓展培训、管理培训课程 Orientation Training、 Job Skills Training、Cross Hotels (within same group) Training、Cross Department Training、Development Training、Corporate Specialization Training员工活动Staff Activities酒店人力资源部会定期为员工举办各种丰富多彩的活动，包括员工生日聚会、新年聚会、各类兴趣活动俱乐部、各种体育运动项目比赛等。HR department will organize various staff activities, such as staff birthday party, New Year party, committee club, athletic contest.奖励 Rewards月度优秀员工奖 Employee of the Month年度优秀员工奖 Employee of the year客人表扬奖 Guest Commendation Award拾金不昧奖 Returning Lost Money Award特殊贡献奖 Special Contribution Award合理化建议奖 Rationalization Proposal Award其他福利Others Benefit人才推荐奖励、高温补贴、夜班补贴、过节费、年终奖金等Reward of recommendation, high-temporature allowance, night shift allowance, holiday allowance, annual bonus我们期待您的加入！希望您成为我们这个强大而成功的团队的一部分！We expect you join in us and hope you will become part of a strong and successful team.面试时间：周一至周五 09:00-17:00Interview Hours: from 09:00AM to 05:00PM, Monday to Friday 面试地址：三亚市亚龙湾国家旅游度假区 亚龙湾红树林度假酒店 人力资源部办公室Address: Human Resource Office, Mangrove Tree Hotel, Yalong Bay, Sanya City 572000 交通指南：市区内乘坐15路、24路、25路、27路公交车到亚龙湾红树林度假酒店下车即可Direction : Take bus No.15, 25,27 from Sanya City to Mangrove Tree Hotel, Yalong Bay联系电话：0898-8855 8888转6926/6928 张女士
