- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
![](http://f3-v.veimg.cn/user/static/pcdl.dc946360.png)
扫码下载最佳东方APP
![](http://f3-v.veimg.cn/user/static/wx.2917415b.png)
扫码关注最佳东方公众号
1. 在整个工作过程中,始终保持高度的客户服务意识。
To maintain a high customer service focus by approaching your job with the customers always in mind.
2. 保持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。
To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
3. 能够提出对酒店的运作及环境有益的意见或建议。
To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
4. 能够积极的向客人及供应商推荐酒店的服务及设施。
To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
5. 在工作过程中能够做好本职工作,保证自己及其他人的安全。
To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
6. 熟悉掌握菜单及饮料单上的内容,并可以详细的给客人做出解释。
Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.
7. 了解健康食品的要求,并可以给出适当的建议。
Understand dietary requirements and offer appropriate suggestions.
8. 与经理商讨,并做到如何提高对客服务意识,达成一致标准并采取相应的行动。
In consultation with the Manager, agreeing and implementing actions to make improvements to customer service.
9. 能够达到产品知识的要求。
By completing checklist in product knowledge.
10. 可以根据客人不同的国籍推荐菜单上的食品。
Be able to make suggestions on the menu that might suit guests of different nationalities
11. 了解其他餐厅的菜肴,以便向客人推荐。
By knowing menu items of all other outlets to recommend guests to other outlets.
12. 熟悉所有餐厅及酒店其他部门的营业时间。
Confidently knowing opening hours of all restaurants & Hotel outlets.
13. 可以向客人推荐其它具有吸引力的餐厅或场所。
Being able to recommend other restaurants & city attractions to Hotel guests.
14. 在工作中随时检查员工的产品知识。
To actively check team member product knowledge on each shift.
15. 遵守服务程序,保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作,及和厨师交流,餐厅预定的详细情况。
Undertake steps/process to ensure that all areas of the restaurant are set are set to the standards required for breakfast, lunch and dinner. This also includes checking the cashier desk set-up& communicating with the Chefs about any details for the shift including how many reservations for the day.
16. 检查餐厅当天预定,保证员工能够按照预定准备及正确摆台,做好相应的准备,并能致电确认预定。
Check reservations for the day, ensuring that the restaurant & team member have tables ready and large bookings have been confirmed by phone.
17. 在必要的时候协助酒吧及厨房的同事,并完成经理交代的任务。
By assisting bartenders & kitchen team member where required and carry out any reasonable duties requested by the Manager.
18. 确保所有员工提前了解换班的详细安排。
By ensuring all team member is briefed for the details of the shift ahead.
19. 完成账单检查表以准备餐厅服务。
By completing checklist on preparing the restaurant for service.
20. 微笑服务,协助顾客就座、挂外套及背包等,并做自我介绍。
Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself.
21. 保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。
Ensure all guests are escorted to a table, asked if they would prefer smoking or non smoking.
22. 满足客人的各项要求,如不能立即回答客人的问题请与经理联系。
Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager.
23. 确保所有服务都符合标准。
Ensure all service procedures are carried out to the standards required.
24. 确保所有区域与开始用餐时一样整洁。
Make sure all areas are cleaned and maintained in accordance with operating procedure.
25. 在生意变化的基础上调整员工排班,做任何变化要确保餐饮部服务质量及预算。
To supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels. Make any changes in order to achieve the F&B Team service standards and budget goals.
26. 控制每个人员的分配,以确保顾客的期望得到满足而达到预期的人员成本。
Control the allocated labor for each shift to ensure that customer expectations are met whilst achieving the desired labor cost.
27. 协助餐厅经理进行就职培训,及在职培训。
Assist the restaurant managers with training all team member for ‘induction training’ and ‘on the job training’.
28. 为提高员工的工作技能及自信心,在每个班次的工作之后总结他们的工作表现。
Offer team member constructive feedback about their performance after every shift in an aim to develop their skills and confidence.
29. 通过体现自身的专业素质,为餐厅的其他员工树立良好榜样。
Provide leadership and direction for all team member while on duty by offering professional skills and leading by example.
30. 确保每个班次的回顾,交接班及例会的召开。
Ensuring the shift is reviewed and hand-over and briefings are carried out.
31. 如有必要,该部门有权更改或补充该职位描述。
The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
水、墨、轩、宇,徽派名领江淮。安徽省会城市合肥,通达江海,突显“皖”系风派。融合中国徽式古典,兼具德国包豪斯风格,著名法国设计师领衔设计并缔造合肥滨湖新区地标性艺术空间—安徽高速徽风皖韵酒店。从酒店大堂到会议室的一系列空间设计,体现出简洁、和谐的设计风格,营造出别具魅力的都市时尚居所。安徽高速徽风皖韵酒店将于2019年第四季度优雅启幕。酒店坐拥巢湖黄金位置,以238米高度成就滨湖新区新地标;地理位置优越,交通便捷,毗邻滨湖新区充满活力的商业、购物及娱乐中心。从酒店出发到滨湖国际会展中心和合肥高铁南站仅需15分钟车程,到达合肥新桥国际机场也仅需45分钟车程。 酒店拥有335间雅致温馨的客房,宽敞明亮的起居空间,豪华的浴室,透过客房内的观景玻璃窗,美丽的城市景致尽收眼底。面积45平方米至318平方米不等,客房均享滨湖新区中心城市美景。下榻于客房中,演绎全新层次的精美与舒适。 总面积达4,631平方米的灵活会议空间配备最新的视听技术设备,优质且远超同侪的活动设施,是举办大小会务、各类社交活动和宴会的理想之选。自动扶梯和电梯通道的独立会议入口更能全面满足会议客人的需求。经验丰富的宴会服务团队将全力打造完美会议,带给与会者迥然不同的享受。酒店内设有5间各具特色、富有设计感的餐厅及酒吧。怡景全日餐厅环境舒适,供应国际化美食和德式美馔;喜悦轩中餐厅甄选品质上乘的食材,为庐州食客带来地道粤肴与安徽本地美味;安静优雅的M大堂吧提供德式下午茶及经典小食,让客人“德”偿所愿。身处云端,在全城仅有的室内兼室外顶楼酒吧餐厅云尚,啜饮一杯鸡尾酒亦或烈酒,让您在音乐谱写的悠闲夜晚,享受惬意缤纷时光。酒店引进全新的咖啡店理念,另设咖荟咖啡店,为宾客提供国际风味熟食。全城最高、最大的顶楼行政酒廊视野开阔,拥有绝美视角,令人尽享凭高远眺的舒畅。酒店还设有专业健身房、豪华泳池、水疗SPA,宾客可在此放松身心,度过一段奢华的惬意时光。安徽高速徽风皖韵酒店,秉持“精品筑家,臻于至善”宗旨,完美融合“德国品质,议居同宇”的品牌理念,是来皖高端客人进行商务、会议、休闲度假等活动的臻品级首选。