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海口索菲特大酒店| 招聘职位

    职位:Front Office Manager 前厅部经理

  • 职位性质:全职
  • 工作地区:海南省海口市
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:10年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:精通
  • 语言要求:英语(熟练)
  • 国际联号工作经历:优先
  • 薪资待遇:1万-1.5万
  • 职位有效期:2020-03-16至2020-04-15

岗位职责/职位描述

1. Oversees the effectiveness of guest service, colleague performance and development, and service enhancements, the Front Office Manager is responsible to ensure the smooth and efficient running of all operational aspects of Front Office related departments and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. 

2. Coordinates management of the Front Desk, Executive Floor, Concierge and Guest Service Center to ensure a smooth operation and the highest level of guest satisfaction.

3. Personalized engagement with guests whenever/wherever possible, to build up close relationship with guests, and leads the Front Office team to personalize the guest stay experience as a role model. 

4. Sets short term and long term measurable objectives to continually improve service levels.

5. Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices.