Front Desk Agent 前台接待
2千-3千
停止招聘
发布于 2025-10-09
Front Desk Agent 前台接待
2千-3千
海口 | 2年以上 | 中专 | 招2人
停止招聘
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职位描述
Primary Responsibilities 主要职责
· Ensure LQA standards are implemented and delivered to every guest.
· Implement up-selling and LCAH member enrollment, to maximize room revenue & guest loyalty.
· Honesty is a work basis, ensure implement on work with honesty all times.
· Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
· Ensures a high level of product knowledge of hotel and local area to provide an information service for guest.
· Completed the details of conference or group resumes are met.
· Ensure and maintain the PSB upload is accurately.
· Maintains information security standards compliance of Front Office at 100%.
· Implement all Front Desk Policies and Procedures are adhered.
· Ensure cleanliness and appearance of lobby and related areas.
· Implement the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.

· 在对客服务中遵守和执行LQA。
· 执行前台房间销售升级和雅高乐雅会会员招募计划,以最大化收益和客人忠实度。
· 以诚信为工作基本,在任何时候都需要诚实的执行酒店所有财务制度。
· 掌握酒店产品知识,确保贵宾及活动信息的时效性和准确性。
· 掌握酒店产品和当地情况的高度了解,以便为客人提供信息咨询服务。
· 完成团队接待,检查团队操作的细节需要达到客人要求。
· 掌握和保证前台外事传输的正确性。
· 确保所有信息安全标准都被百分之百的执行。
· 严格执行前台各项政策与程序。
· 保持大堂及相关区域的清洁和外观符合品牌标准。
· 执行健康与安全政策,以确保安全的工作环境;同时熟悉了解安全及紧急程序。

Knowledge and Experience 知识和经验
· Diploma or Degree preferably in hospitality or related field.
· Minimum One (1) years relevant experience in a similar position in a renowned international hotel brand.
· PMS and Office software knowledge.
· Excellent oral and written skills in Mandarin and English.
· Diploma or Degree preferably in hospitality or related field.
· Minimum One (1) years relevant experience in a similar position in a renowned international hotel brand.
· PMS and Office software knowledge.
· Excellent oral and written skills in Mandarin and English.

· 酒店管理或相关专业的本科或专科学历。
· 在知名国际酒店内从事至少一年类似岗位的经验。
· 熟悉并掌握Opera酒店管理系统和各类办公软件。
· 优秀的中英文听说读写能力。
其他要求
国内管理公司经历:优先
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公司地址
龙华区滨海大道105号
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职位联系人
Evelyn 蒙女士
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人才服务与招聘经理

Evelyn 蒙女士 · 人才服务与招聘经理

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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
About Accor 关于雅高酒店集团Accor is a world-leading augmented hospitality group offering unique experiences in 4,900 hotels and residences across 110 countries. The Group has been acquiring hospitality expertise for more than 50 years, resulting in an unrivaled portfolio of brands, from luxury to economy, supported by one of the most attractive loyalty programs in the world.Beyond accommodation, Accor enables new ways to live, work, and play, by blending food and beverage with nightlife, wellbeing, and co-working. It also offers digital solutions that maximize distribution, optimize hotel operations and enhance the customer experience.Accor is deeply committed to sustainable value creation and plays an active role in giving back to planet and community via its Planet 21 – Acting Here program and the Accor Solidarity endowment fund, which gives disadvantaged groups access to employment through professional training. 雅高是全球领先的全方位服务酒店集团,通过位于全球110个国家的4,900家酒店、度假酒店以及住宅,提供独特并充满意义的体验。凭借覆盖从奢华到经济型市场各具特色的品牌,50多年来雅高持续提供热情好客的服务以及酒店行业的专业知识。除酒店住宿之外,雅高通过旗下餐饮、夜生活娱乐、康体以及共享办公品牌提供生活、工作以及娱乐的新方式。雅高还通过数字化的解决方案,最大程度地提高分销效率,优化酒店运营并增强客户体验。雅高深入致力于创造可持续价值,并在回馈地球和社区方面发挥积极作用。Planet 21 – Acting Here(21世纪地球)项目倡导行动致力于“积极的待客之道”。Accor Solidarity(雅高团结基金会)是雅高的捐赠基金会,通过工作技能培训和经济能力培养帮助社会弱势群体。About Sofitel 关于索菲特品牌Sofitel Hotels & Resorts is an ambassador of modern French style, culture and art-de-vivre around the world. Established in 1964, Sofitel is the first international luxury hotel brand to originate from France with almost 120 chic and remarkable hotels in the world\'s most sought after destinations. Sofitel exudes a refined and understated sense of modern luxury, always blending a touch of French decadence with the very best of the locale. The Sofitel collection includes such notable hotels as Sofitel Paris Le Faubourg, Sofitel London St James, Sofitel Munich Bayerpost, Sofitel Rio de Janeiro Ipanema, Sofitel Washington DC Lafayette Square, Sofitel Sydney Darling Harbour and Sofitel Bali Nusa Dua Beach Resort. Sofitel is part of Accor, a world-leading augmented hospitality group offering unique experiences in 4,900 hotels and residences across 110 countries.索菲特酒店及度假酒店遍布全球,集中彰显了现代法式风格、法式文化和法式生活艺术的魅力。索菲特创立于1964年,是首个源于法国的国际奢华酒店品牌,目前在全球热门城市和景点拥有超过120家以法式优雅而闻名的非凡酒店。索菲特酒店推崇精致内敛的现代奢华理念,巧妙融合法式魅力和各地文化精髓。索菲特旗下酒店包括著名的巴黎法布格索菲特酒店、伦敦圣詹姆斯索菲特酒店、慕尼黑巴亚普斯特索菲特酒店、里约热内卢伊帕内玛索菲特酒店、华盛顿拉菲特广场索菲特酒店、悉尼达令港索菲特酒店和巴厘岛努沙杜亚索菲特海滩度假酒店。索菲特所属的雅高集团(Accor)为国际领先的全方位服务酒店集团,通过位于全球110个国家的4,900家酒店、度假酒店以及住宅,提供独特并充满意义的体验。About Sofitel Haikou 关于海口索菲特大酒店Perfectly located in Haikou\'s Central Business District (CBD), with easy access of minutes\' drive to Haikou Convention Center, 15 minutes\' drive to high-speed train station and 30 minutes\' drive to Hakiou Meilan International Airport,  Sofitel Haikou is due to open in 2020.即将于2020年盛大开业的海口索菲特大酒店位于海口地标CBD商业金融中心区,距离海口会展中心仅几分钟车程,距离海口高铁车站15分钟,距离美兰国际机场30分钟车程。Hotel boasts 209 beautifully designed  luxury rooms and suites, 5 restaurants and lounges, well-equipped Sofitel Spa and fitness center, and 1 ballroom & 5 function rooms of various size covering 666 square meters.酒店拥有209间独特宽敞的奢华客房及套房, 5处餐厅与酒廊,以及设施完善的索菲特水疗和健身中心,另有一个宴会厅及5个多功能厅。Thank you very much for your attentions to Sofitel Haikou. 感谢各位求职者对海口索菲特大酒店的关注!Talent Acquisition Day 酒店公开招聘日酒店公开招聘日为每周二、四上午9点到下午6点,欢迎广大候选人前来酒店应聘。酒店面试地点:海南省海口市滨海大道105号海口索菲特大酒店负一楼人才与文化部办公室前来面试的候选人敬请携带个人简历、一张1寸或2寸的证件照、身份证原件、职业资格证书(如有)。酒店指定招聘电话号码:0898-68520583(直线)招聘邮箱:H7970-HR1@sofitel.com,欢迎广大应聘者来电或发邮件咨询,发送个人简历时请在邮件标题处注明应聘职位,谢谢!海口索菲特大酒店人才与文化部的微信公众号为“海口索菲特心艺家之旅”,欢迎广大应聘者搜索关注,时时掌握酒店最新招聘动态。海口索菲特大酒店公开招聘时,从未授权任何中介机构进行代招,所有职位均是酒店直接招聘,并且均是按照国家相关法律法规,并通过正规渠道进行招聘,不以任何形式向应聘者收取押金、体检费、证件等,请大家提高警惕。
龙华区滨海大道105号
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