招聘Senior Welcomer Mananger资深欢迎大使经理_温州铂尔曼酒店招聘信息-最佳东方

· Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.

进行每日巡视以确保LQA在对客服务中被遵守和执行。

· Attends to referred and handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to next level supervisor for necessary action and assure follow up with guests.

主动关注并礼貌高效的处理客人的要求及投诉，需要时要向上一级主管汇报，并且确保及时跟进。

· Ensure loyalty/VIP procedures are being met or exceeded on a daily basis for all loyalty /VIP guests.

确保对所有忠实会员和贵宾都执行其相关接待程序和标准。

· Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.

明晰酒店产品知识，确保贵宾及活动信息的时效性和准确性。

· Presence in the lobby area all the time, support Front Desk or Concierge operation initiatively, and ensure both colleagues and facilities/equipment are in good condition.

工作期间保持在大堂区域巡视，主动协助前台和礼宾部的日常运营，并确保所有同事和运营设备的工作状态良好。

· Ensure cleanliness, atmosphere and appearance of lobby and related areas.

确保大堂及相关区域的清洁、氛围和外观符合品牌标准。

· Check potential room revenue for any discrepancies and do necessary corrections.

检查有可能产生的任何房费差异，并跟进解决。

· To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and auctioned.

与上一个班次进行完整而准确的交接，以确保所有待跟进事项都被记录和解决。

· To ensure that an accurate Front Office guest logbook, providing a written log of the day’s guest related issues, is maintained to report to General Manager and Executive Team.

确保前厅部部门日志的准确性，将当日发生的与客人相关的时间整理并记录，并将值班经理日志每日发送给总经理和行政团队。

· Adheres to promote the health & safety policies to ensure a safe work environment. Knowledgeable for all safety & emergency procedures, and act as key contact personnel of Emergency Response Team during certain situation.

坚持并推行健康与安全政策，以确保安全的工作环境；熟悉掌握安全及紧急程序，并在危机情况作为危机处置小组的主要联络人参与危机处理。

· Verifies that all information requested by the local police authorities are adhered to and prepared accurately.

确保由当地执法部门所要求的全部事项都被严格遵守并实行。

· Maintains all information security standards compliance of Front Office at 100%.

确保所有信息安全标准被百分之百的执行。

· Maintains ‘Safe Food & Hygiene Standards’ are implemented within Front Office at 100%.

确保《食品安全与卫生标准》被百分之百的执行。

· The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要，该部门有权更改或补充该职位描述。

· Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的职责和被指派的职责。

温州铂尔曼酒店位于永嘉县瓯北城市新区，与温州市区隔江相望。新颖现代的酒店设施、亲切周到的个性化服务，力争为每一位客人缔造一个满意的旅程。走出酒店，不妨稍作停留，周边的自然美景亦会为您带来一段清新愉悦的好时光。酒店已于2014年12月9日闪亮耀世，期待热爱生活、崇尚酒店业的人才成为我们的一员。面试时间：周一至周五 --- 下午2点至5点面试地点：温州市永嘉县瓯北镇阳光大道温州铂尔曼酒店二层人力资源办公室* 请应聘者携带个人简历、一张近期彩色免冠照片（2寸）及身份证（原件及复印件）。