Feel Welcome Feel Valued
The incumbent in the position is responsible for managing the travel agency, online travel agency & wholesaler accounts which includes making regular calls to assigned accounts, developing new accounts, negotiating contracts and maintaining good working relations with actual clients in order to meet and exceed the targets set and the overall hotel budget.
Plans and manages sales calls according to Account Management procedures adhering with Pullman standards on an annual, monthly, weekly and daily basis.
Handles all enquiries and leads from potential clients which involves accommodation, site inspection, entertainment, negotiation and contract writing, attending promotional functions organized by the hotel.
Participates in sales activities by identifying potential customers whether from existing or new accounts, selling through tel-sales or sales calls and participating in hotel sales blitz to develop new business and follows up.
Maintains good relations and solicits daily room night production of individual and groups business from the existing and new accounts in order to meet sales targets.
Organizes VIP's arrivals, welcomes and provides them with assistance during their stay according to the Pullman Hotel standards and in order to meet guest satisfaction.
Plans, coordinates and supervises with the help of various departments that clients' specific requirements are adhered to ensure their satisfaction.
Keeps two-way communications between clients and hotel, ensuring clients are kept updated with latest development in hotel, and senior management are kept updated on changes in companies, market events, market trends, customer feedback on hotel and competitor activities.
Maintains updated records and call results, potentials, productivity, competitive information, rate history, etc. in Fidelio.
Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken.
Reporting sales activity and result in daily or weekly sales meeting.
Accomplishes a set of administrative duties such as attending meeting, handling correspondence related to designated accounts, writing monthly sales activities report, and other duties related to the job function.
EDUCATION: College Degree in Hospitality or related field
Experiences: Experience in the same position at an international hotel with 4* and 5* standard is preferred
IV. QUALITY: Ensure all staff embody the same mindset by developing each individual's sense of curiosity,
V. ABILITY: open-mindedness, interpersonal skills and sense of initiative.