岗位职责/职位描述

工作目标

Job Objective

• 以友好并有效率的处理所有的预定要求，确保所有要求能够得到客户的最大满意度,协助预订部经理管理预订部日常工作

  To handle all reservation requests promptly, in a friendly and efficient manner ensuring that all required information be secured to provide maximum Guest Satisfaction. To assist the Reservation manager monitor reservation daily operations and process

   

主要职责 Main Responsibility

• 协助预订部经理监管预订部日常工作的运作

  To assistant the Reservation Manager monitors reservation daily operations and process

• 高效管理预订办公室的所有工作流程

  Effectively organize the workflow in the Reservations office.

• 安排预订部员工每日排班

  Arrange Duty roster for Reservation Department

• 跟踪失败的生意从中得到信息并报告给部门主管

  To follow up on lost business and bring information about them to the knowledge of the department superiors

• 充分了解酒店产品知识，包括酒店房间类型，房价，餐饮，水疗和健身俱乐部

  To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, spa and health club.

• 在任何时候都有清晰地销售策略意识，房价和预定的情况

  Be fully aware at all times of the Selling Strategy, rates and booking status of the Hotel.

• 与酒店的各个部门保持紧密的工作联系

  To develop and maintain a close and harmonious working relationship with all hotel departments.

• 充分理解并遵守所有酒店政策和程序

  Fully understand and adhere to all Hotel policies and procedures.

• 合理管理酒店客房库存状态，确保库存及时进行更新

  Be fully competent in Inventory management, ensuring that Inventory is maintained regularly.

• 充分认识并遵守酒店所有的人身与财产安全的政策。

  Be fully aware of and adhere to all the Hotels Safety & Security policies

• 确保预订部门的办公室时刻保持干净整洁

  Ensure that the Reservations Office is kept clean and tidy at all times

• 执行任何管理层给予的任何合理的任务

  Perform any reasonable task as requested by Management.

   

岗位要求  Specific Requirements

• 酒店管理或餐饮管理专业文凭

  Diploma or degree in vocational hospitality or F&B studies and/or significant experience in a similar role

• 热情Enthusiastic,

• 主动和耐心Spontaneous and empathic

• 具有相当的成熟度A high level of personal maturity is vital for this position

• 良好的记忆力Good visual memory

• 能适应多元化的环境At ease in a multi-cultural environment

• 沟通能力强Confident speaking skills

• 普通话和英语流利，会第三种语言优先

  Languages: fluent in the national language and English, a 3rd language would be a plus