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温州铂尔曼酒店| 招聘职位

    职位:ID12392 Reservation Supervisor预定主管

  • 职位性质:全职
  • 工作地区:浙江省温州市
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:2年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:22-30
  • 计算机能力:熟练
  • 语言要求:英语(熟练)俄语(较差)中国普通话(熟练)
  • 国际联号工作经历:不限
  • 薪资待遇:面议
  • 职位有效期:2020-01-21至2020-04-20

岗位职责/职位描述

 

工作目标

 

Job Objective

 

  • 以友好并有效率的处理所有的预定要求,确保所有要求能够得到客户的最大满意度,协助预订部经理管理预订部日常工作

    To handle all reservation requests promptly, in a friendly and efficient manner ensuring that all required information be secured to provide maximum Guest Satisfaction. To assist the Reservation manager monitor reservation daily operations and process

     

 

主要职责 Main Responsibility

 

  • 协助预订部经理监管预订部日常工作的运作

    To assistant the Reservation Manager monitors reservation daily operations and process

  • 高效管理预订办公室的所有工作流程

    Effectively organize the workflow in the Reservations office.

  • 安排预订部员工每日排班

    Arrange Duty roster for Reservation Department

  • 跟踪失败的生意从中得到信息并报告给部门主管

    To follow up on lost business and bring information about them to the knowledge of the department superiors

  • 充分了解酒店产品知识,包括酒店房间类型,房价,餐饮,水疗和健身俱乐部

    To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, spa and health club.

  • 在任何时候都有清晰地销售策略意识,房价和预定的情况

    Be fully aware at all times of the Selling Strategy, rates and booking status of the Hotel.

  • 与酒店的各个部门保持紧密的工作联系

    To develop and maintain a close and harmonious working relationship with all hotel departments.

  • 充分理解并遵守所有酒店政策和程序

    Fully understand and adhere to all Hotel policies and procedures.

  • 合理管理酒店客房库存状态,确保库存及时进行更新

    Be fully competent in Inventory management, ensuring that Inventory is maintained regularly.

  • 充分认识并遵守酒店所有的人身与财产安全的政策。

    Be fully aware of and adhere to all the Hotels Safety & Security policies

  • 确保预订部门的办公室时刻保持干净整洁

    Ensure that the Reservations Office is kept clean and tidy at all times

  • 执行任何管理层给予的任何合理的任务

    Perform any reasonable task as requested by Management.

     

 

岗位要求  Specific Requirements

 

  • 酒店管理或餐饮管理专业文凭

    Diploma or degree in vocational hospitality or F&B studies and/or significant experience in a similar role

  • 热情Enthusiastic,

  • 主动和耐心Spontaneous and empathic

  • 具有相当的成熟度A high level of personal maturity is vital for this position

  • 良好的记忆力Good visual memory

  • 能适应多元化的环境At ease in a multi-cultural environment

  • 沟通能力强Confident speaking skills

  • 普通话和英语流利,会第三种语言优先

    Languages: fluent in the national language and English, a 3rd language would be a plus