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工作目标

Job Objective

以友好并有效率的处理所有的预定要求，确保所有要求能够得到客户的最大满意度,协助预订部经理管理预订部日常工作
To handle all reservation requests promptly, in a friendly and efficient manner ensuring that all required information be secured to provide maximum Guest Satisfaction. To assist the Reservation manager monitor reservation daily operations and process

主要职责 Main Responsibility

协助预订部经理监管预订部日常工作的运作
To assistant the Reservation Manager monitors reservation daily operations and process
高效管理预订办公室的所有工作流程
Effectively organize the workflow in the Reservations office.
安排预订部员工每日排班
Arrange Duty roster for Reservation Department
跟踪失败的生意从中得到信息并报告给部门主管
To follow up on lost business and bring information about them to the knowledge of the department superiors
充分了解酒店产品知识，包括酒店房间类型，房价，餐饮，水疗和健身俱乐部
To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, spa and health club.
在任何时候都有清晰地销售策略意识，房价和预定的情况
Be fully aware at all times of the Selling Strategy, rates and booking status of the Hotel.
与酒店的各个部门保持紧密的工作联系
To develop and maintain a close and harmonious working relationship with all hotel departments.
充分理解并遵守所有酒店政策和程序
Fully understand and adhere to all Hotel policies and procedures.
合理管理酒店客房库存状态，确保库存及时进行更新
Be fully competent in Inventory management, ensuring that Inventory is maintained regularly.
充分认识并遵守酒店所有的人身与财产安全的政策。
Be fully aware of and adhere to all the Hotels Safety & Security policies
确保预订部门的办公室时刻保持干净整洁
Ensure that the Reservations Office is kept clean and tidy at all times
执行任何管理层给予的任何合理的任务
Perform any reasonable task as requested by Management.

岗位要求 Specific Requirements

酒店管理或餐饮管理专业文凭
Diploma or degree in vocational hospitality or F&B studies and/or significant experience in a similar role
热情Enthusiastic,
主动和耐心Spontaneous and empathic
具有相当的成熟度A high level of personal maturity is vital for this position
良好的记忆力Good visual memory
能适应多元化的环境At ease in a multi-cultural environment
沟通能力强Confident speaking skills
普通话和英语流利，会第三种语言优先
Languages: fluent in the national language and English, a 3rd language would be a plus

温州铂尔曼酒店位于永嘉县瓯北城市新区，与温州市区隔江相望。新颖现代的酒店设施、亲切周到的个性化服务，力争为每一位客人缔造一个满意的旅程。走出酒店，不妨稍作停留，周边的自然美景亦会为您带来一段清新愉悦的好时光。酒店已于2014年12月9日闪亮耀世，期待热爱生活、崇尚酒店业的人才成为我们的一员。面试时间：周一至周五 --- 下午2点至5点面试地点：温州市永嘉县瓯北镇阳光大道温州铂尔曼酒店负一层人力资源办公室* 请应聘者携带个人简历、一张近期彩色免冠照片（2寸）及身份证（原件及复印件）。