招聘ID12281 Concierge Captain 礼宾领班_温州铂尔曼酒店招聘信息-最佳东方

Job Objective

To ensure that assistance is being provided at all times to all customers and guests and their stay at hotel are comfortable and memorable.

Main Responsibility

l Assist the Chief Concierge in controlling and directing the section within the framework as defined in the organization chart.

l Be concerned with staff discipline and performance in relation to all staff within the section.

l Supervise and delegate duties to all staff within the section and prepare their working schedules as required.

l Ensure that every matter in the logbook is followed up.

l Accepts luggage and parcels for safekeeping and ensure that at all times it is recorded properly.

l Pre-check all group rooming lists for arrival and departure.

l Ensure that all staff and sub-ordinates within the section are using the training given.

l Use your supervisory skills to encourage and motivate staff at all times.

l Assists/ensures that no guest waits longer than 5 minutes for his/her luggage to be sent or collected to and from guest’s room.

l Determines work schedule of the Bell service personnel, records attendance and accomplishments of Concierge personnel and endorses unfinished duties to incoming shift in appropriate logbooks.

l Maintain and control the use of storeroom, ensures the cleaning and see to it that proper procedures are followed in receiving, storing and issuing of baggage and any other items as may be left behind by guests.

l Responsible for the cleaning of the trolleys and the storage room, Assign a Bell Person to be responsible for this task.

l Ensure all the Bellboy at their respective position so that no areas are left unmanned at all times.

Specific Requirements

l I. EDUCATION: College education, major in Hospitality or Tourism management or other related majors.

l II. Experiences: 2 years and above Concierge operation and manage experiences.

l III. SKILLS: College English level, familiar with Opera or Fidelio system, be good at Microsoft Office.

l IV. QUALITY: Enthusiasm in work, carefulness

l V. ABILITY: Good communication and coordination ability, and good team spirit.

工作目标

确保向所有的客户和客人提供优质服务，使他们在入住酒店期间感觉舒适并对饭店留有美好的印象。

主要职责

协助礼宾司管理所负责区域的正常运转。
管理所负责区域所有员工的纪律和日常行为。
负责管理岗位员工，并安排岗位的工作班次和时间。
确保交班本上记录的每一件事情都已经落实。
确保所接收的行李和包裹的安全，并存放在合适的地方。
事先检查所有抵达和离店团队的分房名单。
确保所有的员工将所接受的培训运用在实际工作中。
运用你的管理技巧鼓励和激发员工的工作积极性。
要保证每一位客人等待送行李或者收行李的时间不超过5分钟。
记录员工考勤和工作表现。在交班本上记录未完成的工作交给下一个班次。
管理行李房，确保行李房的清洁和卫生，接收、存放行李和其他任何物品以及客人的遗留物品的处理要按照正确的程序进行。
要负责保持行李车和行李房干净。分配一名行李员负责此项工作。

l 要确保行李员在各自的岗位上，不能出现空岗的现象。

岗位要求

学历要求：大专以上学历，服务专业或旅游管理专业；
资历要求： 2年或以上礼宾部门运作及管理经验；
工作技能：大学英语，擅长Opera 或 Fidelio 的操作，应用Microsoft Office 软件；
个人素质：积极敬业，工作认真细致；
个人能力：具备较强的沟通，协调能力及团队合作精神。

温州铂尔曼酒店位于永嘉县瓯北城市新区，与温州市区隔江相望。新颖现代的酒店设施、亲切周到的个性化服务，力争为每一位客人缔造一个满意的旅程。走出酒店，不妨稍作停留，周边的自然美景亦会为您带来一段清新愉悦的好时光。酒店已于2014年12月9日闪亮耀世，期待热爱生活、崇尚酒店业的人才成为我们的一员。面试时间：周一至周五 --- 下午2点至5点面试地点：温州市永嘉县瓯北镇阳光大道温州铂尔曼酒店二层人力资源办公室* 请应聘者携带个人简历、一张近期彩色免冠照片（2寸）及身份证（原件及复印件）。