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工作目标 Job Objective
确保向所有入住酒店的客人提供优质服务,给所有的客人留下美好的印象。
To ensure that assistance is being provided at all times to all customers and guests and their stays at hotel are comfortable and memorable.
主要职责 Main Responsibility
确保所有的员工遵守饭店的店规店纪。
To ensure all employees and sub-ordinates adhere to the Hotel rules and regulations.
负责所管辖区域员工的工作情况。
To supervise and delegate duties to all staff within the section and to prepare their work schedules as required.
对饭店的客户和客人提供礼貌专业的服务。
Provides courteous and professional services to both guests and customers of the Hotel.
负责管理行李房,确保所有的行李有行李标签并且存放在适当的位置。
Maintains and controls the use of the luggage room, ensuring that luggage is properly stored and labeled at all times.
负责所有的特殊事情和饭店服务的有关信息的公告。
Arranges and prepares information on Special Events or Hotel Services to be bulletined.
确保工作区域内的所有设备处于良好工作状态。
Ensures that all equipment within the section is properly maintained and in good working order at all times.
协助参与员工的培训工作。负责员工的日常培训,制定培训计划。
Assist in identifying training needs, develops training plans and implements training sessions for all staff within the section on a regular basis.
仪容仪表、穿着、个人卫生、行为举止必须符合标准。
Maintains appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the section.
确保当客人有要求时,为预计离店的客人安排出租车、机场班车的服务。
Ensures daily departing time of due out guests and arranges for taxis, shuttle arrangements and limousine services to the airport if required.
协助重要客人的入住和离店。
Co-ordinates VIP arrivals and departures.
岗位要求 Specific Requirements
学历要求: 大专以上学历,服务专业或旅游管理专业;
EDUCATION: College education, major in Hospitality or Tourism management or other related majors.
资历要求:三年或以上礼宾部门运作及管理经验;
Experiences: Three years and above Concierge operation and manage experiences.
个人素质:积极敬业,工作认真细致;
QUALITY: Enthusiasm in work, carefulness
个人能力:具备较强的沟通,协调能力及团队合作精神。
ABILITY: Good communication and coordination ability, and good team spirit