Feel Welcome Feel Valued
Behaves and acts in an exemplary fashion, embodying the brand mindset.
Is responsible for the Pullman promise of proximity and sociability.
Recommends the hotel's range of services on offer.
Responsible for supervising and coordinating all activities of personnel engaged in serving food and beverages in all day dining and in room dining.
Briefs personnel on preparations, service and content of menu items. Coordinates with kitchen on daily or monthly specials and promotions.
Performs all duties as assigned by management.
Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.
Ensure adequate of supplies, materials, and requisition for general supplies.
Ensure employees properly carry out side duties.
Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation.
Monitors and supervises service flow in the restaurant.
Ensure all fixtures and operating equipment is in good working condition.
Ensure good general appearance and maintenance of restaurant working areas.
Promotes the Pullman brand philosophy through his or her exemplary attitude, behavior and excellent communication skills.
Trains personnel according to established procedures; Conducts orientation of all new employees and ongoing training of all staff.
Ensure grooming and general appearance of staff conforms to Hotel standards
Makes frequent suggestions to Management in reference to restaurant general operation and F&B promotion.
Assures the interface between all hotel departments and service-providers if necessary.
Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.
Helps promote the hotel's range of services on offer (e.g. the bar) by anticipating customer needs and responding to guests' requests.
Helps gain guests' loyalty by being present, available and ready to listen.
Monitors movements in the hotel restaurant with discretion.
Applies the hotel's safety regulations.、
Ensures that the restaurant remains clean.
Respects the hotel's commitments to the "Environment Charter".
Minimum 3 years' experience is essential.
Knowledge of the hotel environment.
Fluent in the national language, English and a 3rd language desirable.
Pullman: a new service attitude centered on proximity, sociability and sharing experience.
Ensure all staff embody the same mindset by developing each individual's sense of curiosity,
Open-mindedness, interpersonal skills and sense of initiative.
Spontaneous and empathic
A high level of personal maturity is vital for this position
Good visual memory
At ease in a multi-cultural environment
Confident speaking skills