招聘ID12287 Guest Service Center Agent 宾客服务中心文员_温州铂尔曼酒店招聘信息-最佳东方

Job Objective

The Service Center is responsible and accountable for all operations in relation to the Switchboard and guest message delivery whilst on duty. All duties and tasks performed are to be procedurally correct, timely and of a consistently high quality. The Service Center must also ensure that through personal presentation, telephone manner, effective and efficient work practices and guest service standards, that guests and callers "first" impression of hotel is a lasting one of genuine warmth and friendliness and of high standards.

Main Responsibility

Responsible for ensuring that clear and constant communication lines are kept with all staff, areas and Hotel departments.
To ensure that all guests and callers are provided with concise information concerning the services and facilities provided by Pullman Shanghai South.
Responsible for the ongoing communication of pertinent information using the Telephone logbook provided to other shifts.
To ensure all guests are provided with an efficient Service Center service as required.
To ensure all guest queries, inquiries and requests are attended to in a helpful and professional, yet warm and friendly manner.
To ensure that all guests requirement are delivered in an efficiency manner.

Specific Requirements

I. EDUCATION: College education, major in Hospitality or Tourism management or other related majors.

II. Experiences: Front Office experiences or one year and above operator experiences.

III. SKILLS: College English level, familiar with Opera or Fidelio system, be good at Microsoft Office.

IV. QUALITY: Enthusiasm in work, carefulness

V. ABILITY: Good communication and coordination ability, and good team spirit.

工作目标

服务中心员工在当班时对所有有关的接线操作和客人留言的分送负责。要正确地、及时地和始终如一的高质量履行职责和任务。服务中心员工也要确保通过个人的介绍、电话礼仪、有效率的工作以及标准对客服务来给客人和致电者留下一个真正温暖、友善和高标准的酒店的第一印象。

主要职责

负责确保所有员工，区域和饭店各个部门的电话线通畅清晰。
确保向客人和打电话的人简要介绍酒店的所能提供的有关服务和设施。
负责将发生中的事情的相关信息记录在交班本上，以便其他班次的员工知道。
确保客人得到了所要求的高效率的总机服务。
确保对所有客人的询问，要求给予了专业的帮助，还有热情友好的态度。
确保所有客人的要求及时执行.

岗位要求

学历要求：大专以上学历，服务专业或旅游管理专业；
资历要求：有前厅工作经验或从事前台1年以上的工作经验；
工作技能：大学英语，擅长Opera 或 Fidelio 的操作，应用Microsoft Office 软件；
个人素质：积极敬业，工作认真细致；
个人能力：具备较强的沟通，协调能力及团队合作精神。

温州铂尔曼酒店位于永嘉县瓯北城市新区，与温州市区隔江相望。新颖现代的酒店设施、亲切周到的个性化服务，力争为每一位客人缔造一个满意的旅程。走出酒店，不妨稍作停留，周边的自然美景亦会为您带来一段清新愉悦的好时光。酒店已于2014年12月9日闪亮耀世，期待热爱生活、崇尚酒店业的人才成为我们的一员。面试时间：周一至周五 --- 下午2点至5点面试地点：温州市永嘉县瓯北镇阳光大道温州铂尔曼酒店二层人力资源办公室* 请应聘者携带个人简历、一张近期彩色免冠照片（2寸）及身份证（原件及复印件）。