• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住

Being ambassador of Ritz-Carlton,Harbin from the first impression.
从给客人的第一印象代表哈尔滨丽思卡尔顿酒店。
Champion of western tea program.
西式茶项目负责人。
Ability to analysis monthly report.
对月度报告进行分析的能力。
Keep the sense to drive own outlet’s budget and revenue.
保持对部门收入与预算负责的意识。
Handle up-selling and cost control well.
可以很好的掌握促销以及成本控制。
Responsible of outlet’s revenue(food revenue and beverage revenue)， key of restaurant promoter.
对营业点收入负责。（食品收入以及饮品收入）,是餐厅推广的关键人员。
Responsible of outlet’s guest voice and third party media score.
对营业点的客人满意度以及第三方媒体评分负责。
Responsible of outlet wechat account.
部门微信账户负责人。
Organize restaurant promotion and calendar  and attend on market meeting,
计划餐厅推广以及推广日历，参加市场会议。
Responsible of outlet’s OSE.
对本部门的运营资产负责。
Flexible with the site inspection/activates in the outlet.
具备现场检查，灵活处理的能力。
Maintain complete knowledge of: 必须掌握以下信息
All Liquor brands, beers and non-alcoholic selections available in lobby lounge.
大堂吧可提供的所有的酒精饮料，啤酒和非酒精饮料的牌子。
The particular characteristics and description of every wine/champagne by the glass and major wine on the wine list.
酒水单每种葡萄酒/香槟的具体特点和描述。
Designated glassware and garnishes for drinks.
饮料指定的杯子和装饰。
All menu items, preparation method/time, ingredients, sauces, portion size, garnishes, Presentation and prices.
菜单的所有内容，烹调方式，成份，酱汁，分量，装饰，摆放和价格。
Daily menu specials .
每天的特价推介菜
The lobby lounge outlet layout, table/ seat/ station numbers, proper table set-ups, room capacity, hours of operation, price,range and dress code.
大堂吧的整体摆设桌子/座位/边台数，正确的桌面摆台，房间的可容纳量，运营时间，范围和制服。
infrasys and manual system procedures.
系统操作程序
Schedule in house group activities, locations and times.
记录在店客人的日常行程表，如地点和时间等。
Correct maintenance and use of equipment.
正确的保养和运用各类设备。
All department policies/ service procedures.
所有分部门的政策/服务程序。
Maintain complete knowledge and strictly abide to local liquor laws, particularly those prohibiting service to minors intoxicated persons and drunk driving.
完全了解本地的酒水管理制度并严格遵守，特别是严禁对未成年人贩卖酒精饮品。
Check Storage areas for proper suppliers, organization and cleanliness. Instruct designated personal to rectify any cleanliness / organization deficiencies.
检查仓库地区的存货量，摆放陈列和卫生情况。派指定的人去保持清洁卫生和整理货品陈列。
Establish par levels for supplies, liquor, beer, wine and equipment. Complete requisitions to replenish shortages or additional items needs for the anticipated business.
建立易耗品，酒精饮料的平均存放量。完成对库房的补货或对增加物品的采购。
Ensure that transfer slips and spill sheets are filled out and distributed in accordance with departmental standards.
确保调拨单按部门要求填写正确和发送。
Inspect quality and amounts of garnishes, ensuring agreement to departmental standards.
检查装饰品的质量和数量，确保符合部门标准。
Inspect bar set-ups; check for cleanliness, neatness and agreement to departmental standards; rectify deficiencies with respective personnel.
检查酒吧摆台，查看干净和整洁程度是否符合酒店标准。
Inspect all aspects of the outlet environment ensuring compliance with standards of cleanliness and order. Manager respective personal to rectify deficiencies.
检查部门环境的每个方面，确保与规定的卫生要求相一致。部门经理需到各处巡视检查。
Lines/ skirting requisition is based on the business level.
确保按照部门商务运营的需要安排布草供应。
Meet with the Chef to review daily food items requisition forms; update board throughout shift. Ensure that L&G is aware of such.
与厨师长每天一起查看每日食品的需求单，每隔一个班次要更换一次。确保所有的绅士淑女都知道。
Review sales and beverage Costs of previous day; resolve discrepancies with Accounting. Track revenue against budget.
查看前一天的销售和酒水的成本，解决账目上的差异问题。对比实际销售额与预算。
Prepare monthly short schedules in accordance with L&G guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
根据绅士淑女的具体情况制定每月绅士淑女排班表。如有特殊情况则进行更改。
Ensure that L&G reports to work as scheduled. Document any late or absent employees.
确保绅士淑女是按照排班表在工作。记录下绅士淑女的迟到或是缺席。
Coordinate breaks for stuff.
合理调节绅士淑女的休息时间。
Assign work and side duties to stuff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situation which compromise the departments and delegate these tasks.
根据部门的运作程序为绅士淑女分配任务和职责。如在绅士淑女当班期间出现加班或是换班情况需及时与当事人进行沟通。
Conduct line-ups with L&G and review all information pertinent to the day’s business.
组织绅士淑女短会并在会上重温当天所有的相关信息。
Inspect grooming and attire of L&G; rectify any deficiencies.
检查绅士淑女的仪容仪表并予与更正。
Inspect, plan and ensure that all materials, equipment and service and service cart are incomplete readiness for service; rectify deficiencies with respective personal.
检查，计划和确保所有的设备，器皿和服务车都可用。如有任何问题需及时命相关人等进行修护。
Coordinated music entertainment, ensuring correct volume and appropriateness to clientele.
检查背景音乐，确保音量适中并与主格调相符。
Monitor set-up and service, ensuring agreement to department standards.
检查摆台和服务，确保与部门标准相一致。
Constantly monitor L&G performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personal.
持续检查绅士淑女各方面的行为和职责，确保所有的程序运作与部门标准相一致；如有不足之处需及时改正。
Ensure that the Host (ess) stand is clean, organized and stocked with designated supplies.   
确保咨客台干净整洁地被拜访在指定的地点。
Review the reservation book, pre-assign designated table and follow up on all special requests.
查看预定本，预先准备好预定桌和所需的特殊用品。
Ensure that specified amount of menus and wine list are available and in good condition for each meal period. Ensure that daily specials are inserted into each menu.
确保在每个用餐时段的酒水和食品数量充足。同时确保每日精选被放入了菜单中。
Check the pick-up station and side station, ensuring agreement to standards of cleanliness, supply of stock and organization.
检查取酒台和工作台，确保与清洁标准相一致，补充和整理库存。
Monitor and assist Host(ess) in greeting escorting guests to their table according to departmental procedures. Ensure that tables seated to best service the guest.
根据部门标准协助咨客问候客人并将客人带到座位上。确保餐桌处于最佳状态。
Anticipate heavy business time and organize procedures to handle extended waiting lines.
预见忙碌时间段并有组织的处理等候的客人。
Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relation at all times.
预见客人的需求，无论多忙和无论多晚对所有的客人的要求都要迅速的作出回应。与客人建立一个良好的关系。
Be familiar with all hotel service/ features and local attractions/ activities to respond accurately to any guest inquiry.
熟悉所有酒店服务/特征和本地的观光景点以便可准确的回答客人的询问。
Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
根据部门标准掌握和处理客人的抱怨并确保客人满意。
Monitor and handle problems with intoxicated guest and / or altercations.
能够解决酒醉和/或发生争吵的客人的问题。
Monitor guest reactions and confer frequently with service L&G to ensure guest satisfaction.
了解客人的反馈和意见并及时与绅士淑女进行沟通，确保客人的满意。
Check the status of all orders and ensure that they are delivered within designated timelines in accordance with departmental standards.
检查所有的酒水点单并确保它们都根据部门要求被派送到了指定的地点。
Monitor and ensure that all tables are cleared and reset according to department procedures.
检查和确保所有的桌子按部门运作要求被摆放干净和整齐。
Monitor and maintain cleanliness and working conditions of departmental equipment, supplies and work areas.
检查和维护部门设备，供应品和工作区的清洁卫生和使用条件。
Assist The Churchill L&G with their job functions to ensure optimum service to guests.
协助大堂吧绅士淑女完成他们的工作职责以确保为客人提供最适宜的服务。
Answer outlet phone within 3 rings, using correct salutations and telephone etiquette.
在电话响三声内要接听，并要运用正确的电话礼仪。
Assist servers with expediting problem payments. Ensure all cashing procedures are processed in compliance with Finance dept. standards.
协助服务员更顺利的完成有关付款的问题，确保所有的资金运作都与财务部标准相一致。
Handle void checks in accordance with Finance dept. procedures.
根据财务部标准处理过期账单。
Issue manual checks when the system is down and ensure accountability of such.
在系统故障的情况下能够手写账单并确保其可用性。
Ensure all closing duties for stuff are completed before L&G signs out.
确保在绅士淑女签退前完成了所有的工作。
Conduct a weekly formal training program on the required job function with criterion expected and department orientation with new hires. Conduct ongoing training with existing L&G.
根据绅士淑女的岗位职责为新绅士淑女作一个每周培训项目和部门培训。并对在岗绅士淑女进行持续性的培训。
Provide feedback to L&G on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
对绅士淑女的行为做出反馈。根据酒店标准处理各类问题。
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
建立一个竞争的工作气氛，做大程度的提高绅士淑女的士气和工作效率。
Complete work orders for maintenance repairs and submits to Engineering. Contact engineering directly for urgent repairs.
完成工程维修单并递交给工程部。如有紧急故障则直接通知工程部。
Document pertinent information in department logbook.
将相关信息记录在部门交班本上。
Complete all paperwork and closing duties in accordance with departmental standards.
根据部门标准完成所以文字工作并结束当天工作。
Ensure that all bars are secure when not open for business.
确保所有吧台在没开始营业前都是安全的。
Successful completion of the training / certification process.
顺利完成相关的[培训/认证工作。
Report all food intoxication cases to the Hotel Manager i/c. F&B and F&B Manager as stated in the related S.O.P.
根据相关的服务标准流程向酒店经理和餐饮部经理报告所有的食物中毒事件。        
Analyze guest type and market share.
分析客人类型和市场占有率。
Conduct by yearly competitor pricing surveys 
每年调查一次竞争对手的价格水平。
Manage the independent third party.
管理第三方。
Ensure quality of afternoon tea.(assist to train and check presentation of lobby lounge)
确保高质量的下午茶。（协助行政酒廊培训以及出品）
Corporation with FO to provide necessary service during check in/out.
与前台合作在必要时在客人办理入住，退房的高峰期提供协助。
Engage with each/every guest.
为每一位客人提供良好服务，保持情感投入。
Assist the defining moment if needed.
在必要时候协助入夜仪式。

2021年11月26日，中国哈尔滨 - 作为万豪旅享家旗下30个卓越酒店品牌阵营中的奢华酒店代表，丽思卡尔顿宣布哈尔滨富力丽思卡尔顿酒店正式启幕，其将以品牌标志性的传奇服务，在中国东北的冬季胜境为宾客创造更多奢华经典。哈尔滨富力丽思卡尔顿酒店位于松花江畔的城市核心地段，与高端商场和住宅组成全新都市综合业态，于摩天大楼之巅重绘城市天际线，令宾客在酒店内即可饱览迷人江景和都市繁华。酒店将以探索性的设计与融入当地的沉浸式体验，为奢华旅行者镌刻难忘回忆。 “很高兴在以冬季运动和多元文化而闻名的中国东北地区进一步拓展我们的品牌阵营。” 丽思卡尔顿酒店副总裁兼全球品牌领导人Donna McNamara女士表示，“酒店以匠心独运的设计呈现了哈尔滨丰富多元的自然与文化特色，丽思卡尔顿的绅士淑女将秉承品牌的传奇服务理念为探访者打造深入当地的目的地体验。” 哈尔滨是中国备受欢迎的冬季旅行目的地之一，每年吸引着大量游客前来旅行。这座城市在中俄两国的交流中也起到独特的影响，也是两国之间重要的贸易门户，城中众多的建筑与人文景观展现着其丰富的历史底蕴。每年冬季，著名的国际冰雪节吸引无数游客徜徉于冰雪胜景，惊叹于万千冰雕艺术之美。哈尔滨富力丽思卡尔顿酒店距离哈尔滨火车站交通枢纽仅3.2公里，是宾客探索这座曼妙城市四季之趣的理想居停之所。 哈尔滨富力丽思卡尔顿酒店由国际设计公司HBA担纲内部空间设计，包括客房、大堂、会议和宴会空间以及水疗中心等区域。同时，由AB Concept打造了酒店各具风格的餐饮空间。酒店一层抵达大堂的设计以本地文化及地域特色精心构思，不仅体现了哈尔滨深受俄罗斯文化影响这一特点，同时也借助巨幅壁画描绘了东北地区的著名奇景“白山黑水” — 长白山与黑龙江。空中大堂位于酒店54层，以淡雅的白色搭配靛蓝色调，大理石与黄铜的装饰与窗外松花江迷人江景相映成辉，冬季城中更有令人惊叹的冰雕作品点缀其中，留下令人赞叹的美妙景象。 典雅的设计风格贯穿于酒店368间现代舒适的客房，其中包括31间套房。房间内别具一格的蓝白色浮雕装饰艺术品以俄罗斯传统蕾丝手工艺为灵感，与精致的家具相映成趣。在每个套房的设计中，以不同的表现手法突出了哈尔滨的四季之美。标志性的丽思卡尔顿套房位于酒店52层，充满生机的艺术品陈设于宽敞的室内空间，描绘了这座城市冰雪消融、暖春初生的美妙时节，展现灵动的季节更迭之美。丽思卡尔顿行政酒廊为商务和休闲旅客提供私享空间，缔造贯穿旅途始终的难忘尊贵体验。宾客可享受酒店行政礼遇，包括个性化入住接待、每日五个时段供应的现场制作美食以及与本地文化相结合的丰富体验项目。宾客更有机会亲身体验当地冰雪民俗，在专业冰雕师的指导下一试身手，创作专属的冰雕作品。 哈尔滨富力丽思卡尔顿酒店为宾客精心呈现四种迥然别致的用餐体验。全日制餐厅芸滨荟为宾客展示现场烹饪的国内外各色美食。温馨的自然阳光下，宝石色调的内饰与描绘盎然春意的中式艺术品相得益彰。璟凰轩中餐厅以正宗粤菜为主，精选当地特色新鲜食材融入美馔创作。宾客亦可沉醉于大堂酒廊充足的阳光和细腻考究的氛围中品尝典雅馥郁的经典下午茶与精致茶点，悠然与惬意油然而生，更有移动式曲奇吧和酒店独家提供的手工滴滤咖啡为茶歇时光倍添乐趣。位于56层的招牌酒吧FLAIR为宾客呈现丰富的创意鸡尾酒及各式精选藏酒，还可搭配东南亚美食。隐藏在FLAIR中位于 57 层的隐秘酒吧则是一处愉悦的闲暇会聚之所。柔和灯光与多彩软装的映衬下，两幅精美的手工编织挂毯诠释着这座城市作为东西方门户与中东铁路之间的百年历史演变。 丽思卡尔顿水疗中心设有包括两间双人水疗套房在内的六间水疗室，为宾客带来休憩奢享。酒店别具特色的焕颜复元护理灵感来自于五大连池世界地质公园火山，采用当地草本原料，令宾客放松身心、重焕活力。水疗中心还设有丰富的康体设施，包括蒸汽浴、桑拿、室内恒温泳池以及配备Technogym健身器材的健身房，满足宾客对至臻生活品质的追求。 酒店拥有广达 3,500 平方米的宽敞会议及宴会空间，其中大宴会厅配备3块嵌入式LED屏幕与先进的会议设施，透过大幅落地窗，如画江景缱绻身畔。高居56层的云邸设有四间多功能会议室，是私密会议活动的理想选择。酒店为婚礼特设的多功能礼堂，可连通室外草坪以及两间新娘房，自然光照映射别样温馨，令新人在私密空间享受全然放松的自在与惬意。 “我们非常高兴在中国东北地区首次进驻丽思卡尔顿品牌，这是我们通过‘品牌+目的地’发展战略在国内新兴市场拓展奢华酒店阵营的又一座里程碑。”万豪国际集团大中华区总裁李雨生（Henry Lee）先生表示，“随着国内旅游热情的持续升温，我们期待能将丽思卡尔顿的传奇奢华服务引入更多国内新兴的休闲旅游目的地。”