岗位职责
1.接受线上、线下客户对酒店的预订需求,并予以妥善解决。
2.接听客户对酒店等产品信息的咨询电话,予以解答并作好相关记录。
3.熟悉处理房间预订的程序,给宾客提供给最新和最准确的房况信息。
4.落实“预订未到宾客”的名单和每日团队取消情况。
岗位要求
1.具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神;
2.有一定的沟通能力,口齿清晰、开朗自信,有较强的语言表达能力和人际沟通能力;
3.中专以上学历,普通话标准,谈吐礼貌,声音甜美;
4.熟练掌握基本办公软件操作,中英文打字熟练;
5.具有星级酒店、中介、房产等相关工作经验者优先;
6.具有优良的服务意识和敬业精神,能够适应翻班制。
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埃顿服务公司介绍: 埃顿服务是一家国际化的集团公司,全球总部设在中国上海。我们是全球领先的综合服务供应商,在设施维护、安保、配餐、清洁和远程项目管理五个核心领域提供一站式专业服务。 我们在全球拥有超过26,000名员工,其中中国超过23,000名,分布于中国60多个地区。我们的客户包括工厂、研发中心、商务楼、居民区、酒店、学校,以及石油、天然气和矿产等的远程项目,我们的客户总数超过1000个。 埃顿服务是一家以人为本的公司,一如既往地在世界各地辛勤工作的员工是我们最大的荣耀。加入埃顿服务意味着你认同公司的文化,并将同公司一起快速成长,我们也将提供众多的机会帮助员工实现职业目标与个人价值。 ADEN Services is an international group, headquartered inShanghai, China. We are a leading integrated service provider, offeringone-shop solutions in five core businesses: Maintenance, Security, Foodservice,Cleaning and Remote Site Management. We have over 26,000 employees worldwide and more than 23,000employees at over 60 locations in China. Our clients include factories, R&DCenters, office buildings, residential areas, hotels, schools, hospital/clinicsas well as oil, gas and mining companies for remote management projects. Weserve more than 1000 clients. We are a people oriented company. Our greatest pride is themen and women who bring our business to life around the world every day. Tojoin ADEN Services means that you share in our values and will share our rapiddevelopment in China or abroad. We are committed to providing an openenvironment for all our team members to build their careers and their dreamsand deliver their best!