招聘Guest Service Center Associate 客服中心接线员_北京瑰丽酒店招聘信息-最佳东方

Essential Duties and Responsibilities

主要工作职责

· To provide a clear handover during shift changes.

交接工作时要清晰有条理。

· Timely and effective communication of all complaints/comments regarding to the Duty Manager as appropriate.

对于所有的投诉与值班经理及时且有效的进行沟通并提出适当建议。

· Maintain a high standard of cleanliness and correct working practice.

保持高标准的工作环境清洁以及正确的工作方式。

· Adhere to any reasonable request or change to working time or area, within the parameters set out by company standards.

遵从集团标准内的合理的要求与建议，以及工作时间和地点的改变。

· Comply with company grooming standards。

遵守酒店的仪容仪表标准。

· Attend key briefings and training sessions.

按要求准时出席会议及培训。

Other Standard Responsibilities

其它职责

· Process all incoming and outgoing calls accurately and courteously

准确并且礼貌的进行呼入及呼出电话的操作。

· Ensures smooth internal telecommunication as per hotel standards

按照酒店标准确保酒店通讯的顺畅。

· Records and controls accurately wake up calls

准确的提供叫醒服务并记录。

· Records all entries on traffic sheets

记录所有呼入通话。

· Assists guests with international calls and directory queries

协助客人拨打国际长途以及查询号码。

· Abides by principles of guest privacy

遵守客人隐私守则。

· Handles guests needs or requests and reports complaints to Duty Manager

处理客人需求并在客人投诉时通知值班经理。

· Report on logbook daily

每天记录交接班本。

· Aware of Hotel telephone listings and frequently dialled numbers

熟知酒店的电话以及常用号码。

· Maintains a clean work environment

保持整洁的工作环境。

· Attends to all guest queries and requests promptly

迅速处理所有客人的查询及请求。

· Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard

及时更新紧急应变工作组的内容，并跟进电话房在这方面的工作。

· Maintain Hotel Information

及时更新酒店信息。

· Demonstrate awareness of Rosewood Hotels policies and procedures and ensure all procedures are conducted safely and within Rosewood guidelines

充分理解并展示酒店的政策和程序，确保所有的工作程序在酒店的指导方针下安全进行。

· Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

履行专注义务和遵守职业健康与安全政策和程序。

ROSEWOOD BEIJING 北京瑰丽酒店Opened Autumn 2014, the 282-room Rosewood Beijing is located in the central business Chaoyang District, opposite the iconic CCTV Tower. It will offer more outdoor space than any other luxury Beijing hotel and residential-style rooms amongst the largest in the city. Seven restaurants and lounges will serve authentic international cuisines amidst innovative design style. As the first China property for Rosewood Hotels & Resorts, the Beijing hotel will spearhead Rosewood’s ambitious Asia expansion plans.北京瑰丽酒店拥有282间客房，已于2014年秋季精彩亮相，该酒店地处北京朝阳商务中心地带，与京城的地标 - 中央电视塔毗邻相望。较之北京的其它豪华酒店而言，瑰丽酒店打造更多户外景观，客房的布局与设计以居家风格为主，在京城可谓首屈一指。酒店内有七间设计新颖的餐厅与酒廊，提供地道的国际风味美食。北京瑰丽酒店将开启瑰丽在亚洲的拓展计划。视频：p.youku.com/北京瑰丽酒店