• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 人性化管理
• 员工生日礼物
• 补充医疗保险
• 年度员工激励
• 免费工作餐
• 提供员工公寓

Essential Duties and Responsibilities 
主要工作职责
·         To provide a clear handover during shift changes.
交接工作时要清晰有条理。
·         Timely and effective communication of all complaints/comments regarding to the Duty Manager as appropriate.
对于所有的投诉与值班经理及时且有效的进行沟通并提出适当建议。
·           Maintain a high standard of cleanliness and correct working practice.
保持高标准的工作环境清洁以及正确的工作方式。
·         Adhere to any reasonable request or change to working time or area, within the parameters set out by company standards.
遵从集团标准内的合理的要求与建议，以及工作时间和地点的改变。
·         Comply with company grooming standards。
      遵守酒店的仪容仪表标准。
·         Attend key briefings and training sessions.
按要求准时出席会议及培训。

Other Standard Responsibilities
其它职责
·         Process all incoming and outgoing calls accurately and courteously
准确并且礼貌的进行呼入及呼出电话的操作。
·         Ensures smooth internal telecommunication as per hotel standards
按照酒店标准确保酒店通讯的顺畅。
·         Records and controls accurately wake up calls
准确的提供叫醒服务并记录。
·         Records all entries on traffic sheets
记录所有呼入通话。
·         Assists guests with international calls and directory queries
协助客人拨打国际长途以及查询号码。
·         Abides by principles of guest privacy
遵守客人隐私守则。
·         Handles guests needs or requests and reports complaints to Duty Manager
处理客人需求并在客人投诉时通知值班经理。
·         Report on logbook daily
每天记录交接班本。
·         Aware of Hotel telephone listings and frequently dialled numbers
熟知酒店的电话以及常用号码。
·         Maintains a clean work environment
保持整洁的工作环境。
·         Attends to all guest queries and requests promptly
迅速处理所有客人的查询及请求。
·         Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
及时更新紧急应变工作组的内容，并跟进电话房在这方面的工作。
·         Maintain Hotel Information
及时更新酒店信息。
·         Demonstrate awareness of Rosewood Hotels policies and procedures and ensure all procedures are conducted safely and within Rosewood guidelines
充分理解并展示酒店的政策和程序，确保所有的工作程序在酒店的指导方针下安全进行。
·         Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
履行专注义务和遵守职业健康与安全政策和程序。

ROSEWOOD BEIJING 北京瑰丽酒店As the first China property for Rosewood Hotels & Resorts®, Rosewood Beijing takes contemporary sophistication to new heights. This elegant hotel in Beijing features unrivalled life style artistry that reflects the capital city’s compelling culture, history and geography. Located in the prestigious Chaoyang District, this elegant Beijing hotel delivers a unique blend of modern sophistication and comfort. Rosewood Beijing lies in the heart of Beijing’s Central Business District (directly across from the iconic CCTV Tower), surrounded by urban skyscrapers, high-end shopping and famous entertainment. 北京瑰丽酒店是瑰丽酒店和度假酒店品牌在中国的首家酒店，拥有283间客房，设施极致卓越，充满现代气息，将温馨、精致与宁静巧妙融合。酒店客房面积在京城首屈一指，融入居家风格，宛若高雅的现代化公寓。客房内装潢均采用天然色调及富有质感的面料，浴室极为宽敞，还提供步入式衣橱，注入时尚的居家风情元素，糅合东方韵味，是结合豪华、惬意的居停之所。北京瑰丽酒店设有六间餐厅与酒廊，奉上正宗国际风味美食，酒店还配备Sense水疗中心、室内泳池、健身室、瑜伽室以及面积达2,750平米的会议及宴会场地。酒店将宽敞的户外空间融入多项设施，餐厅、休闲设施和会议场所均配备露台、花园和阳台，风格独树一帜。