• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 人性化管理
• 员工生日礼物
• 补充医疗保险
• 年度员工激励
• 免费工作餐
• 提供员工公寓

主要工作职责（包括但不限于以下内容）：
整合并录入所有细分市场的预定，主要包括散客（单独的旅行者）和团队住宿名单。合理利用房价和销售组合提高酒店收益；推销酒店餐厅、酒吧、水疗中心和交通设备以确保提高酒店收益。
 
任职资格：
1. 大学本科及以上学历。
2. 优秀的中英文书写和口语能力。
3. 熟练使用Excel, Word,PowerPoint等行政管理软件。
4. 良好的人际交往和沟通能力。
5. 独立工作和团队合作的能力。
6. 积极主动，能适应快节奏的工作氛围。
 
经验要求：
有预订部经验为佳。
 
 
OUR PURPOSE AND CULTURE
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
 
THE TEAM
You will be part of the Reservations team, working closely with the Sales & Marketing and Front Office teams to ensure a seamless guest journey from enquiry to arrival. Reporting directly to the Reservations Manager, this team plays a vital role in driving room revenue while delivering personalized, thoughtful service that reflects Rosewood’s commitment to excellence.
 
YOUR ROLE
As a Reservations Assistant, you are a key contributor to revenue generation and guest satisfaction. You will be responsible for handling and accurately processing reservations across all market segments, with a particular focus on FIT and group bookings. Through effective coordination with internal teams, attention to detail, and proactive up‑selling, you help ensure every guest interaction supports Rosewood Hotel Group’s standards of service, quality, and commercial performance.
 
HOW YOU’LL MAKE THE PLACE
-  Process and input all reservations accurately and efficiently in line with hotel and brand standards
-  Handle reservation enquiries via telephone, email, and other channels within required response times
-  Proactively upsell higher room categories and relevant packages to maximize revenue
-  Coordinate daily with Front Office and Sales teams on reservation and operational matters
-  Maintain accurate reservation and market segment data to support forecasting and reporting
-  Support the Reservations Manager in the effective use and maintenance of the OPERA system
 
COULD THIS BE YOU?
-  You are proficient in spoken and written Mandarin and English
-  You have at least one year of relevant experience, ideally within a hotel or hospitality environment
-  You are detail‑oriented, highly accurate, and comfortable working with reservation systems and data
-  You can multitask effectively and remain calm and professional under pressure
-  You approach guest interactions with diplomacy, confidence, and a service‑driven mindset
-  You are proactive, commercially aware, and motivated to contribute to revenue and team success
 
OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

ROSEWOOD BEIJING 北京瑰丽酒店As the first China property for Rosewood Hotels & Resorts®, Rosewood Beijing takes contemporary sophistication to new heights. This elegant hotel in Beijing features unrivalled life style artistry that reflects the capital city’s compelling culture, history and geography. Located in the prestigious Chaoyang District, this elegant Beijing hotel delivers a unique blend of modern sophistication and comfort. Rosewood Beijing lies in the heart of Beijing’s Central Business District (directly across from the iconic CCTV Tower), surrounded by urban skyscrapers, high-end shopping and famous entertainment. 北京瑰丽酒店是瑰丽酒店和度假酒店品牌在中国的首家酒店，拥有283间客房，设施极致卓越，充满现代气息，将温馨、精致与宁静巧妙融合。酒店客房面积在京城首屈一指，融入居家风格，宛若高雅的现代化公寓。客房内装潢均采用天然色调及富有质感的面料，浴室极为宽敞，还提供步入式衣橱，注入时尚的居家风情元素，糅合东方韵味，是结合豪华、惬意的居停之所。北京瑰丽酒店设有六间餐厅与酒廊，奉上正宗国际风味美食，酒店还配备Sense水疗中心、室内泳池、健身室、瑜伽室以及面积达2,750平米的会议及宴会场地。酒店将宽敞的户外空间融入多项设施，餐厅、休闲设施和会议场所均配备露台、花园和阳台，风格独树一帜。