• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 人性化管理
• 员工生日礼物
• 补充医疗保险
• 年度员工激励
• 免费工作餐
• 提供员工公寓

主要工作职责（包括但不限于以下内容）：
在水疗中心经理的管理并且在授命于瑰丽酒店管理集团和当地政策与程序下, 在健身中心相关区域及时友好并且高效礼貌的服务于每个客人。确保客户关系满意度可以达到每个客人的要求，保证每个来到水疗中心和健身中心的客人都能够体验到贴心周到的服务。负责水疗中心前台区域的工作，其中包括向客人问候，接听电话，协助客人关于水疗中心的一切服务和产品，预定理疗项目，登记进入的客人并且在电脑系统里对客人所消费的项目收费。
 
任职资格：
1. 大专或以上学历。
2. 熟悉健身和水疗知识。
3. 高效的跨部门沟通能力。
4. 熟练的中英文书写和口语能力。
5. 处理客人投诉的能力。
 
经验要求：
1年以上健身中心前台或水疗前台相关工作经验。
 
OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
 
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
 
THE TEAM
 
Sense Spa is a sanctuary of wellbeing, offering intuitive, personalized experiences across spa, fitness, and pool facilities. The team is dedicated to delivering warm, refined, and seamless guest journeys while upholding Rosewood’s Brand and LQA standards.
This role is part of the Spa leadership team and reports directly to the SPA Manager, working closely with Spa Hosts, Spa Public Area Attendants, and cross-functional hotel partners to ensure exceptional service delivery.
 
YOUR ROLE
 
As SPA Host Team Leader, you play a key role in shaping the guest experience from arrival to departure. You will lead the Spa Reception team, ensuring flawless daily operations, personalized guest interactions, and consistent adherence to Rosewood standards.
Your leadership will directly impact guest satisfaction, team performance, and the overall success of Sense Spa by creating a welcoming environment, supporting revenue growth, and fostering a culture of intuitive service and professionalism.
 
HOW YOU’LL MAKE THE PLACE
 
-   Lead and oversee daily Spa Reception operations, ensuring seamless opening, closing, and appointment management
-   Deliver exceptional guest experiences through warm, personalized service across spa, fitness, and pool facilities
-   Supervise, coach, and train Spa Host associates to uphold Brand, LQA, and SOP standards at all times
-   Support the SPA Manager with administration, payroll coordination, inventory control, and performance reviews
-   Actively promote spa, fitness, and retail offerings to enhance guest engagement and departmental revenue
-   Act as a key point of contact for guest inquiries and concerns, resolving issues professionally and escalating when needed
 
COULD THIS BE YOU?
 
-   You have at least 1 year of experience in a Spa or Fitness Reception role within a five-star or luxury hotel environment
-   You bring strong knowledge of spa, fitness, and guest service operations
-   You communicate confidently across departments and build positive relationships with guests and colleagues
-   You are service-driven, detail-oriented, and comfortable handling guest inquiries and complaints
-   You are goal-oriented, proactive, and capable of leading by example
-   You have good English communication skills and are confident using reservation and spa management systems
 
OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard – and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

ROSEWOOD BEIJING 北京瑰丽酒店As the first China property for Rosewood Hotels & Resorts®, Rosewood Beijing takes contemporary sophistication to new heights. This elegant hotel in Beijing features unrivalled life style artistry that reflects the capital city’s compelling culture, history and geography. Located in the prestigious Chaoyang District, this elegant Beijing hotel delivers a unique blend of modern sophistication and comfort. Rosewood Beijing lies in the heart of Beijing’s Central Business District (directly across from the iconic CCTV Tower), surrounded by urban skyscrapers, high-end shopping and famous entertainment. 北京瑰丽酒店是瑰丽酒店和度假酒店品牌在中国的首家酒店，拥有283间客房，设施极致卓越，充满现代气息，将温馨、精致与宁静巧妙融合。酒店客房面积在京城首屈一指，融入居家风格，宛若高雅的现代化公寓。客房内装潢均采用天然色调及富有质感的面料，浴室极为宽敞，还提供步入式衣橱，注入时尚的居家风情元素，糅合东方韵味，是结合豪华、惬意的居停之所。北京瑰丽酒店设有六间餐厅与酒廊，奉上正宗国际风味美食，酒店还配备Sense水疗中心、室内泳池、健身室、瑜伽室以及面积达2,750平米的会议及宴会场地。酒店将宽敞的户外空间融入多项设施，餐厅、休闲设施和会议场所均配备露台、花园和阳台，风格独树一帜。