MAIN RESPONSIBILITIES 主要职责
Provide support to the GM in the implementation in their business units of the defined action plans, executing the tasks assigned to them, in order to optimise the operation and customer satisfaction, with supervision of their results.
支持总经理在运营部门实施既定行动计划,执行分配给他们的任务,以优化运营和客户满意度,并监督其结果。
Being part of the hotel's operational committee and ensuring the operational excellence of their business unit together with the GM.
作为酒店运营委员会的一员,与总经理一起确保运营部门的卓越运营。
Able to provide feedback to the GM on operational departments to include in the projection based on previous experience.
能够根据运营经验向总经理提供有效的计划建议和有关运营中的真实反馈。
Participate in the implementation of Inhouse Sales / Upselling actions in the daily operations, in order to improve revenues, as well as the financial results of the hotel, with supervision of the results.
在日常运营中参与实施内部销售/增销活动,以提高酒店的收入和财务业绩,并监督结果。
Able to support the GM and sales team on inspection visits where assistance is required to ensure the success of the same.
能够在需要协助的情况下支持总经理和销售团队的到店拜访/参观,以所有拜访/参观成功进行。
Support GM in coordinating the operation of all areas including Guest Experience vision in sensory architecture, music, setups, etc.
支持总经理协调所有区域的运营,包括感官建筑、音乐、布置等各方面的客人体验。
Provide support for the management of all departments.
对各部门的管理提供支持。
Provide support in the implementation of the product standards, service by Hotel Services, monitoring the results.
制定酒店的出品标准、服务标准和产品属性,并监控结果。
Support GM in ensuring the profitability of the operational departments and maximising in-house revenues.
支持总经理确保盈利能力和酒店内部收入保证。
Participate in service culture and brand induction sessions for the hotel team.
参与酒店的服务文化和品牌标准培训。
Ensure customer experience and satisfaction with the loyalty programme, ensuring the delivery of benefits, based on detailed guidelines.
根据酒店政策和操作标准,确保客户对忠诚度计划的体验和满意度。
Ensure the implementation of sustainability projects or initiatives in the hotel.
确保可持续发展项目或倡议在酒店的实施。
QUALIFICATIONS AND REQUIREMENTS 任职要求
Minimum 5 years of progressive experience in hotel/resort operations
至少 5年以上国际酒店/度假村运营经验
Minimum 1-2 years of experience as head of department or similar
至少1-2年同岗位工作经验或相似工作经验
S&M background preferred
市场销售部工作背景优先
Focus on details and quality oriented
注重细节和品质
Strong management ability
较强的管理能力
Team player with positive working attitude.
团队合作精神,态度积极
Effective verbal and written communication skills in English.
良好英语口头表达和书写能力
Salary negotiable 薪资面议
位求职者投递了该职位,你的简历匹配度为
你的综合竞争力排名为第
名
立即沟通
美利亚酒店集团于1956年在西班牙帕尔马马洛卡岛创立,在全球范围内四大洲的40个国家与地区内拥有七个酒店及度假村品牌,酒店总数超过390家。 当美利亚酒店遇到中冶•铜锣台,热忱的西班牙风情遇见城市森林美学小镇,重庆美利亚酒店应运而生。既有完整的西班牙服务血统,又沿袭铁山坪千年地域文化,针对客户作出本土化的改良,打造隐现于山林之中的城中度假胜地。重庆美利亚酒店位于重庆市江北区铁山坪风景区,总面积约55000㎡,拥有230间静谧舒适的客房,举目可尽览铁山坪秀美景色及湖泊。7间各具特色的餐厅及酒吧,为宾客呈现美利亚品牌特色的餐饮体验。重庆美利亚酒店同样是举办各类会议和活动的理想场所,大宴会厅800平方米、大剧院722平方米、圆形国际会议室261平方米以及7个不同面积的会议室适合举办不同规模的商务活动、私人派对及独特而难忘的婚宴。酒店设有室内恒温游泳池、SPA会所、健身中心、棋牌室、儿童活动中心等一系列康体设施,助力宾客在此放松身心,尽享悠闲时光。酒店于2021年盛情启幕,期待您的加入!