• 五险一金
• 补充医疗保险
• 带薪年假
• 年终奖金
• 员工宿舍
• 员工体检
• 节日礼物
• 免费工作餐
• 员工健身房
• 员工生日礼物

As a team with a high profile and reputation, The Peninsula Shanghai is looking for a Director of Housekeeping for the hotel's housekeeping department to ensure exceptional cleanliness, luxury standards, and outstanding guest experiences.

•	Be part of a globally recognized luxury brand
•	Competitive salary and health insurance system
•	Oversee the end-to-end operations, strategic direction, and financial performance of the hotel's housekeeping department.

【Key Responsibilities】
•	Oversee daily housekeeping operations across guestrooms, public areas, back-of-house facilities, and laundry services, ensuring all colleagues deliver consistent Peninsula service standards
•	Lead, motivate, and develop the housekeeping team through active floor presence, coaching, and performance management to ensure operational excellence
•	Conduct regular inspections of guestrooms, suites, public areas, and heart-of-house facilities to ensure the highest standards of cleanliness, maintenance, presentation, and brand compliance
•	Resolve all guest complaints and service recovery issues promptly and professionally to exceed guest expectations
•	Ensure all Housekeeping areas maintain immaculate cleanliness and comply with health, sanitation, safety, environmental, and recycling procedures at all times
•	Conduct regular departmental briefings to communicate daily operational priorities, occupancy forecasts, VIP arrivals, service standards, and grooming requirements in line with Peninsula brand expectations
•	Collaborate closely with Front Office, Engineering, Food & Beverage, and other departments to deliver seamless guest experiences and operational efficiency
•	Develop and implement Housekeeping service standards, operating procedures, and quality assurance programs to continuously enhance guest satisfaction
•	Enforce safe work practices and work closely with the Risk Management Team to maintain a secure environment for both colleagues and guests
•	Lead by example and strictly enforce Peninsula’s standards and Code of Conduct across the department
•	Create weekly staff schedules based on occupancy levels, business forecasts, and operational requirements to optimize productivity and labor costs
•	Manage departmental budgets and implement cost control measures to minimize operating expenses, control linen, and guest supplies usage, and maximize profitability
•	Ensure all guestrooms, public areas, furniture, fixtures, equipment, and decorative items are properly maintained, coordinating closely with Engineering to address maintenance requirements promptly
•	Develop departmental strategies to improve operational efficiency, colleague engagement, guest satisfaction scores, and overall service quality
•	Assist in executing hotel public relations, sustainability, and brand initiatives to reinforce Peninsula’s luxury positioning
•	Foster and maintain strong collaborative working relationships with all hotel departments
•	Establish training and development programs to continuously enhance technical skills, luxury service delivery, and leadership capabilities within the housekeeping team
•	Keep Rooms Division and hotel senior management fully informed of operational developments, staffing matters, guest feedback, and key departmental updates
•	Oversee inventory management and purchasing processes for linen, uniforms, guest room supplies, cleaning equipment, and operating materials
•	Exercise independent judgment and make sound decisions within the scope of the position’s responsibilities

【General requirements】

•	Housekeeping leadership experience in a luxury hotel environment
•	Minimum 5 years of senior housekeeping management experience, preferably at Executive Housekeeper or Director level
•	Excellent organizational and communication skills
•	Ability to manage multiple priorities and demonstrate appropriate prioritization skills
•	Able to work with minimal supervision in a responsible and responsive manner
•	Strong leadership, people management, and motivational skills
•	Strong financial acumen with experience in budgeting, labor management, and cost control
•	Able to work well under pressure
•	Customer service oriented
•	Enthusiastic about hospitality and luxury service

We will be delighted to receive your CV now and will liaise with successful candidates accordingly.

上海半岛酒店于2009年开业，是半岛酒店集团在中国大陆的旗舰店。上海半岛酒店雄踞标志性的城市地理位置——外滩，是奢华酒店业的指明灯。拥有良好设施，高水准的服务以及米其林餐厅的上海半岛酒店，其室内设计完美融合了Art Deco装饰艺术与现代舒适风格。酒店荣获一系列国内外知名机构和刊物的嘉奖。于2025年度「福布斯旅游指南」中，上海半岛酒店再度荣获五星酒店尊贵地位，这也是酒店第十三年获得此项权威指南的殊荣。此外，上海半岛酒店还荣登「LA LISTE」2025年度全球十佳酒店榜单并入选「Tatler Best 亚洲百大榜单」中国Top 20酒店。