• 五险一金
• 补充医疗保险
• 带薪年假
• 年终奖金
• 员工宿舍
• 员工体检
• 节日礼物
• 免费工作餐
• 员工健身房
• 员工生日礼物

We are pleased to offer an exciting 18-month Management Trainee opportunity in our operations division, designed to develop future hospitality leaders through immersive, hands-on experience across our award-winning operations. The Peninsula Shanghai is looking for a Management Trainee to join the hotel’s operations department starting in 2027, ensuring high-quality service and contributing to the success of our luxury hotel experiences.

• Be part of a globally recognized luxury brand
• Enjoy staff residence (dormitory), meals at our staff restaurant, and uniform provided
• Open to candidates from Mainland China, Hong Kong, Macau, and Taiwan (for visa/work permit purposes)

Key accountabilities

• Develop in-depth knowledge of end-to-end hotel operations, spanning Rooms or Food & Beverage functions, to ensure the seamless delivery of premium guest experiences
• Master and implement luxury hospitality service best practices to consistently exceed guest expectations, focusing on meticulous attention to detail, bespoke service, and precise, timely execution
• Collaborate with cross-functional operations teams to deliver targeted training, team motivation, and operational support, fostering a positive, high-performing work environment and upholding rigorous service standards
• Enhance guest satisfaction and loyalty through proactive guest engagement, addressing feedback and service concerns with a solutions-focused approach and driving continuous improvement
• Participate in daily operational briefings and VIP guest pre-arrival reviews, ensuring full team alignment on personalized preferences and service expectations to curate memorable luxury guest experiences
• Assist in the execution of marketing and promotional campaigns within the operations division, helping to drive product visibility, guest engagement, and repeat guest retention
• Contribute to special projects and strategic initiatives for operations, identifying industry trends and optimization opportunities, and supporting strategy rollout to elevate overall operations division performance

General requirements

• Strong interpersonal and communication skills
• Fluent in English and Chinese
• Knowledge of service etiquette and five-star service standards
• Able to work under pressure in a fast-paced environment
• Passion for food and beverage, and luxury hospitality
 

We look forward to receiving your CV and will contact shortlisted candidates accordingly.

上海半岛酒店于2009年开业，是半岛酒店集团在中国大陆的旗舰店。上海半岛酒店雄踞标志性的城市地理位置——外滩，是奢华酒店业的指明灯。拥有良好设施，高水准的服务以及米其林餐厅的上海半岛酒店，其室内设计完美融合了Art Deco装饰艺术与现代舒适风格。酒店荣获一系列国内外知名机构和刊物的嘉奖。于2025年度「福布斯旅游指南」中，上海半岛酒店再度荣获五星酒店尊贵地位，这也是酒店第十三年获得此项权威指南的殊荣。此外，上海半岛酒店还荣登「LA LISTE」2025年度全球十佳酒店榜单并入选「Tatler Best 亚洲百大榜单」中国Top 20酒店。